Anukriti Singh
Assistant Manager - Sales
Pune
Summary
Experienced sales leader with a proven track record in driving growth and optimizing team performance. Proficient in customer relationship management, strategic planning, and sales analytics. Recognized for creating collaborative environments that thrive in dynamic business landscapes. Effective communicator, skilled negotiator, and adept leader.
Overview
7
7
years of professional experience
Work History
Assistant Manager of Sales
Saffronstays
11.2023 - Current
- Managed daily operations to meet goals for performance, quality, and service standards.
- Partnered with leadership to design strategies for business growth and improvement.
- Studied market trends and competitor actions, refining sales tactics for optimal outcomes.
- Created focused marketing initiatives to generate leads and drive sales growth.
- Built lasting relationships with homeowners, ensuring repeat business and fostering partnerships. Contributed to pricing strategies by analyzing market conditions while maintaining industry competitiveness.
- Coordinated with the marketing team to develop appealing promotional content to attract customers.
- Collaborated across departments for smooth integration of sales approaches and alignment with company objectives.
- Collected and analyzed data to enhance sales strategies and improve overall performance. Increased profitability by utilizing marketing efforts and sales pipelines.
- Raised sales revenue by identifying potential clients and offering tailored solutions.
- Set and inspired individual and team sales goals, consistently achieving high performance levels.
Executive - Training and Quality Assurance
Praxis Services Pvt Ltd
04.2023 - 11.2023
- ITC Hotels - Guest Contact Center
- New Hire Training
- Product and process Training
- On Job Training
- Quality Assurance
- Performance Monitoring
- Talent Development and Content Management
- Training & Audit for Incremental sale and outbound sales
Reservation & Sales Supervisor
Praxis Services Pvt. Ltd
04.2022 - 03.2023
- ITC Hotels - Guest Contact Centre
- Inbound voice and emails
- Reservations
- Handling Shifts
- Managing Team
- Generating Incremental Revenue
- Handing Escalations
- Team Audits - Voice & Emails
- On-Job-Training for New Hired employees
- Managing and Monitoring the team - Floor Support
- Report Analysis - Daily performance report, Conversion, Login & Not ready report, Team performance report
Senior Reservations and Sales Associate
Praxis Services Pvt Ltd
10.2021 - 03.2022
- ITC Resorts & Hotels
- Inbound voice and emails
- Reservations
- Handling shifts
- Generating Incremental Revenue
- Selling and upselling
- Managing and Monitoring team - Floor Support
Reservations and Sales Associate
Praxis Services Pvt Ltd
06.2019 - 09.2021
- ITC Hotels - Guest Contact Center
- Inbound voice and emails
- Reservations
- Guest Handling
- Selling and Upselling
- Generating incremental Revenue
Industrial Trainee
Trident Hotels
01.2018 - 06.2018
- Industrial Training in all four core departments - Food and Beverage Service, Kitchen, Housekeeping, Front Office
Education
Bachelor of Hotel Management And Catering(BHMCT) - Hotel Management
Institute of Hotel Management
Meerut 08.2016 - 2020.09
Higher Secondary -
Sophia Girls' School, ISC, ICSE
Meerut 04.2002 - 2016.04
Skills
Guest escalation management
undefinedTimeline
Assistant Manager of Sales
Saffronstays
11.2023 - Current
Executive - Training and Quality Assurance
Praxis Services Pvt Ltd
04.2023 - 11.2023
Reservation & Sales Supervisor
Praxis Services Pvt. Ltd
04.2022 - 03.2023
Senior Reservations and Sales Associate
Praxis Services Pvt Ltd
10.2021 - 03.2022
Reservations and Sales Associate
Praxis Services Pvt Ltd
06.2019 - 09.2021
Industrial Trainee
Trident Hotels
01.2018 - 06.2018
Bachelor of Hotel Management And Catering(BHMCT) - Hotel Management
Institute of Hotel Management
08.2016 - 2020.09
Higher Secondary -
Sophia Girls' School, ISC, ICSE
04.2002 - 2016.04
Accomplishments
- November 2022 (ITC Hotels - Guest Contact Centre) - Achieved Performer of the Month by maintaining 90% quality score with accuracy and efficiency.
- December 2022 (ITC Hotels - Guest Contact Centre) - Achieved Performer of the Month by maintaining 90% quality score with accuracy and efficiency.
- January 2023 (ITC Hotels - Guest Contact Centre) - Achieved Performer of the Month by maintaining 90% quality score with accuracy and efficiency.
- February 2023 (ITC Hotels - Guest Contact Centre) - Achieved Performer of the Month by maintaining 90% quality score with accuracy and efficiency.
- March 2023 (ITC Hotels - Guest Contact Centre) - Achieved Performer of the Month by maintaining 90% quality score with accuracy and efficiency.
- April 2024 (Saffronstays) - Certificate of Appreciation for Quarter four FY 2023.
- January 2025 (Saffronstays) - Certificate of Appreciation for Quarter three FY 2024.
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