Anup Amrit Behera

Work History

Project Manager

Lionbridge Technologies

06.2021 - Current

Managing a diverse client portfolio across finance, asset management, retail, and automotive sectors, delivering industry-specific Localization, Multimedia, transcreation solutions.
Lead and manage a team of 5 members (Project Coordinators)
Managing and supervising their day-to-day tasks, tracking deliverables, and handling level 2 client escalation
Acted as the primary liaison between clients, internal production teams and linguist resources to ensure seamless coordination and timely project delivery.
Maintained strong, proactive communication with client stakeholders, demonstrating a deep understanding of brand voice and campaign objectives.
Monitored project quality, promptly escalating and resolving any quality control issues to maintain high standards of deliverables.
Preparing quotes, and SOP, for clients for new Localization projects, using in-house developed tools with appropriate price and budget
Preparing project timeline/schedule as per client's requirements
Resource allocation, both internal and external vendors
Assigning translation/localization tasks to Lionbridge Onboarded Freelance partners/ Agencies using in-house Tool TMS
Assisting Language Leads during LQI process
Financial activities include month-end reports, KPI, metrics, issuing final client invoices, revenue recognition, and OTD data reports and dashboard.
Monthly Account overview, Assisting higher management during QBR pre-analysis
Briefing product/process details to hired candidates
On Job Training (OJT) for new team members
Hands on experience on other translation tools such as SDL Trados, MemoQ, XTM, Globallink etc.
Intermediate knowledge on GenAI technologies, ChatGPT
Serving as an Ambassador for Aurora AI® (Lionbridge AI solution), leading its implementation across teams and the EMEA GDC region to drive adoption and enhance workflow efficiency.

Workflow Coordinator L2

Integreon Managed Solutions Pvt. Ltd

12.2014 - 06.2021

Managing project workflow and accommodating project completion considering project type, urgency, availability of resources, and other factors
Scheduling and assigning projects to Agents/Specialists based on their skill set to ensure timely delivery on deadlines committed to clients
Providing timely updates to clients on project status at regular intervals
Coordinating with various teams (On-shore, Off-shore) and providing swift resolutions to clients on concerns regarding project deadlines, billing, quality output, project amendments, and other queries
Timely follow-up with Agents/Specialist/Team Leads/QAs on project internal deadlines
Reviewing final outputs to ensure quality in terms of accuracy of data, layout and obeying client instructions to achieve client satisfaction and positive feedback
Carefully delivering projects to respective clients on or before the deadline to avoid any breach or fatal error
Meeting business SLAs defined by the client
Drafting and maintaining daily SLA reports and sending the reports to clients as well as to the department heads

Technical Support Officer

Zenith InfoTech LTD, VU Tech

02.2011 - 06.2012

Receiving Inbound & making outbound calls to clients to resolve their technical queries
Providing email, chat, and WebEx support to clients
After-sales service for VU Telepresence video conferencing machines across the globe, mainly in the USA
Constant follow-up with clients, Relationship building after-sales
Weekly and monthly meetings with the department head for Business Strategy and growth

Summary

Overview

Work History

Project Manager

Workflow Coordinator L2

Technical Support Officer

Education

Bachelor of Arts - English Literature

Skills

Timeline

Certification

Accomplishments

Languages

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