Anup Kumar
Pune
Summary
Salesforce architect with 11+ years of expertise on the Salesforce CRM platform. Proficient in developing, designing, and delivering solutions on the Salesforce Service Cloud and Experience Cloud platforms.
Committed to supporting the CX team in achieving industry-leading customer satisfaction ratings. Demonstrated success in completing 35+ projects across diverse domains including Healthcare, TELCO, HCM, and FINTECH.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Salesforce Architect
Workday
09.2021 - Current
- Designed and developed integrated solutions on Salesforce CRM with AWS , Twilio and Sendgrid platform
- Built multiple salesforce solutions like Incident management, case management and Community management to resolve pain points of our CX team
- Created proofs of concept for innovative new solutions like sending SMS and Email via Twilio
- Managed a team of 6+ developers and delivered 4 projects successfully in a span of 2 years
Lead Software Engineer
EPAM Systems
02.2021 - 09.2021
- Lead a team of 10+ team members to deliver health care solution on salesforce service cloud
- Helped manage application's technology platform status, project pipeline and development priorities.
Senior Consultant
Deloitte
06.2017 - 02.2021
- Develop solutions on Salesforce Service cloud for different clients including TELCO and HealthCare clients
- Build and designed multiple greenfield and brownfield projects to resolve pain points on case management like email to case, web to Case , Case SLA and omni channels
- Lead a team of 4 developers to deliver 3+ project in one year
Senior System Engineer
Infosys
07.2013 - 04.2017
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Developed multiple Salesforce CRM cloud solutions as per customer requirements.
Education
Bachelor of Engineering Technology - Electronics And Communications Engineering
St Peter's University
Chennai, India01.2012
Skills
- Certified Salesforce Architect
- Salesforce Consulting
- Salesforce Integration
- Salesforce Service Cloud
- Salesforce Community Cloud
- Twilio and Sendgrid
- Team managment
Certification
- Salesforce Certified Application Architect - Salesforce
- Salesforce Certified Service Cloud Consultant - Salesforce
- Salesforce Certified Platform App Builder Certification - Salesforce
- Salesforce Certified Development Lifecycle and Deployment Architect - Salesforce
- Salesforce Certified Data Architect - Salesforce
- Salesforce Certified Sharing and Visibility Architect - Salesforce
- Salesforce Certified Platform Developer I - Salesforce
- Salesforce Certified Administrator (SCA) - Salesforce
Timeline
Salesforce Architect
Workday
09.2021 - Current
Lead Software Engineer
EPAM Systems
02.2021 - 09.2021
Senior Consultant
Deloitte
06.2017 - 02.2021
Senior System Engineer
Infosys
07.2013 - 04.2017
- Salesforce Certified Application Architect - Salesforce
- Salesforce Certified Service Cloud Consultant - Salesforce
- Salesforce Certified Platform App Builder Certification - Salesforce
- Salesforce Certified Development Lifecycle and Deployment Architect - Salesforce
- Salesforce Certified Data Architect - Salesforce
- Salesforce Certified Sharing and Visibility Architect - Salesforce
- Salesforce Certified Platform Developer I - Salesforce
- Salesforce Certified Administrator (SCA) - Salesforce
Bachelor of Engineering Technology - Electronics And Communications Engineering
St Peter's University
Similar Profiles
Yvonne ZhaoYvonne Zhao
IT Project Manager at WorkdayIT Project Manager at Workday
Ryan T. JohnstonRyan T. Johnston
Corporate Sales Development at WorkdayCorporate Sales Development at Workday
Matt FeldmanMatt Feldman
Director, Sales Enablement - Global Programs at WorkdayDirector, Sales Enablement - Global Programs at Workday