Anush Bhattacharjee

• Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
• Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
• Managed key accounts with diligence and professionalism, ensuring the highest level of service was consistently delivered.
• Collaborated with cross-functional teams to optimize service offerings and drive business growth.

• Spearheading facility operations, ensuring seamless workplace experiences for stakeholders.
• Optimizing cost efficiencies by strategically managing vendor relationships and service contracts.
• Driving sustainability initiatives to improve energy efficiency and operational effectiveness.
• Leading a cross-functional team to enhance service delivery and employee experience.

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• Monitored customer service performance metrics, identifying trends and implementing corrective actions when necessary.
• Managed budget for customer experience projects, ensuring optimal allocation of resources for maximum impact.
• Collaborated with the marketing team to align customer experience strategies with brand messaging.

• Managed large-scale corporate accounts, ensuring top-tier customer experience and service excellence.
• Developed and executed strategies to maximize occupancy rates and revenue generation.
• Led operational teams to enhance efficiency, optimize space utilization, and streamline processes.
• Strengthened client relationships through proactive communication and tailored service solutions.

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• Drove customer retention and satisfaction through strategic service enhancements.
• Optimized workspace management to create an engaging and productive office environment.
• Negotiated vendor contracts and managed budgets to enhance profitability and cost control.
• Developed team capabilities through mentorship, training, and performance-driven leadership.

• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
• Helped with planning schedules and delegating assignments to meet coverage and service demands
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
• Planned team-building exercises to increase employee performance and job satisfaction
• Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs
• Maintained productivity objectives by leveraging hands-on leadership abilities to effectively direct 7-person team
• Gained feedback useful in collaborating with business leaders to devise solutions
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• Leading a team of 5 members during the operations
• Handled the Profit and Loss of the department
• Took guest request and makes sure that the same is been taken care
• Handled guest complaints and figured out a way to resolve it
• Upsold the product which the guest likes or try to show interest
• Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving

• Lead a small team of 6 members during the operations
• Handled Guest complaints on a daily basis along with the solution to recover the same
• Took Guest requests and took charge to complete them
• Use to be professionally confident while selling high category rooms or services
• Upsold many guest from what they booked prior
• Handled the reservation of the hotel single handedly for 6 months
• Processed and prepared documents such as business or government forms and expense reports
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
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