Customer-focused professional with successful 14-years career in Gas detection sector. Dynamic successful applying Sales and Service in busy business environment.
Proven ability to identify new customer opportunities, in charge of planning & developing the right marketing strategy and to convert into potentials
Understanding application and its implications.
Training and demonstration of Gas detector products to the End-user.
Support to the Service Team as well as Inside Sales Team during Proposal time.
Regular tracking of Sales & Service Flow in CRM.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Responsible for development of Honeywell Automation as well as Field Instruments business
Develop and manage strong relationship with Key customers
Finding out New Business opportunities and untapped Market and identify existing install base
Regularly support to Sales Team for Funnel Development.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Developed and maintained relationships with customers and suppliers through account development.
Cross-trained existing employees to maximize team agility and performance.
Accomplished multiple tasks within established timeframes.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Defined clear targets and objectives and communicated to other team members.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Assistant Manager - Sales & Marketing
M/s. Mustafa Sultan Science & Industry LLC
01.2023 - 03.2024
Finding out New Business opportunities and untapped Market and identify existing install base
Handling dealer and distribution network for gas detectors and CEMS
Performing and arranging successful product demonstrations for customers
Selection of proper products
Tendering Business development with Major EPC & Engineering consultants
Interacting with sub vendors for add-on products to make a complete system and speed up delivery
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Generated repeat business through exceptional customer service.
Technical evaluation and approval of sub vendor data
Actively Participating in FAT & SAT & TPI activities
Active participation in negotiation with the customer
Researching, reviewing & reporting on competitors & rival product.
Sr. Executive Service
M/s. Uniphos Envirotronic PVT.LTD - Gas Detection
08.2010 - 12.2022
Selection of proper gas detectors based on application and area classification
Established and directed successful programs focused on Gas detection area.
Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
Developed effective business strategies to capitalize on emerging market trends.
Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Evaluation of enquiries/ bid documents, techno-commercial proposal making, resolving technical and commercial queries and commercial negotiations
Design Engineering for Gas detection system
Interacting with sub vendors to expedite the process of delivery
Technical evaluation and approval of sub vendor data
Technical evaluation of the design documents
Worked for clients like: Various Indian Oil refineries like IOCL, BPCL, HPCL, and other customers- JSW, Gujarat gas, IGL, GAIL India Ltd and many others projects
The enquiries which I have worked upon involved Gas Detection System from Uniphos Envirotronic Pvt Ltd and principle namely GMI-UK and CEMS Gas analyzers (NDIR, UV, Electrochemical& TDLAS based) along with Stack Pressure, Temperature and Flow in-house products of Uniphos and principle namely Boreal laser- Canada, along with necessary Sample Conditioning System.
Education
B.E(Electrical) -
GIDC Degree Engineering College, Navsari, Gujarat Technical University - GTU
Post Diploma - Industrial Safety - undefined
Govt.Polytechnic College - Valsad, Gujarat Technical