Avantika Shetty
Mumbai
Summary
Experienced professional seeking a full-time position that offers professional challenges. Strong interpersonal skills, excellent time management abilities, and problem-solving expertise. Committed to maintaining high levels of productivity and efficiency to contribute to organizational success. Eager to apply skills and contribute to a dynamic team environment that values collaboration and innovation.
Overview
6
6
years of professional experience
Work History
Assistant Manager
ICICI Bank
05.2022 - Current
- Collaborating closely with specialized team members to address the concerns and inquiries of our top-tier corporate clients, known as key clients.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Through diligent monitoring of customer queries and nurturing strong professional relationships, we ensured their needs are promptly addressed. Additionally, we meticulously analyzed escalations received and thoroughly examine the intricacies of various collection and payment methods and their API structures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Streamlined operations by implementing efficient workflow processes and procedures.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
Business Development Manager
The Internet Company
06.2021 - 04.2022
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Analyzed performance metrics to identify areas for improvement and implement corrective actions.
Account Executive
Anvith Enterprises
08.2019 - 04.2020
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Account Associate Intern
CK Doshi & Co.
11.2018 - 02.2019
- Compiling and reviewing financial information.
- Assisting with tax fillings, accounts receivables, accounts payables, and payroll processing
- Streamlined account management processes for improved efficiency and accuracy.
- Managed multiple client accounts, maintaining a high level of organization and attention to detail.
- Handled day-to-day accounting processes to drive financial accuracy.
Education
MBA - Financial Management
NMIMS University
Mumbai, India06.2024
Bachelor of Commerce - Accounting And Finance
MVM Bhavan College of Science & Commerce
Mumbai, India09.2020
Skills
- Customer Relationship Management (CRM)
- Business Development
- Teamwork and Collaboration
- Adaptability and Flexibility
- Multitasking Abilities & Organizational Skills
- Excellent written and Oral communication skills
- Research-oriented
- Good Observational and Analytical skills
Hobbies
Working out, Watching series, Research, Travelling
Languages
English
Hindi
Kannada
Timeline
Assistant Manager
ICICI Bank
05.2022 - Current
Business Development Manager
The Internet Company
06.2021 - 04.2022
Account Executive
Anvith Enterprises
08.2019 - 04.2020
Account Associate Intern
CK Doshi & Co.
11.2018 - 02.2019
MBA - Financial Management
NMIMS University
Bachelor of Commerce - Accounting And Finance
MVM Bhavan College of Science & Commerce
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