ANYOKTI DHOK
Nagpur
Summary
Accomplished Assistant Manager with 9+ years of experience in Payroll Management and Operations. Proven track record of streamlining processes, enhancing efficiency, and driving continuous improvement through cross-functional collaboration. Adept at building and leading high-performing teams, fostering a culture of excellence, and inspiring staff to achieve both personal and professional growth.
Overview
8
8
years of professional experience
Work History
Assistant Manager, Payroll Operations
MULTIPLIER TECHNOLOGIES PVT LTD.
03.2024 - Current
- Payroll Operations:
End-to-end ownership of payroll delivery across APAC
Ensure accurate and timely payroll processing across various frequencies (monthly, bi-weekly, weekly).
Maintain compliance with all federal, state/provincial, and local payroll laws and regulations. - Compliance & Benefits:
Monitor and implement changes in payroll laws and statutory requirements.
Oversee benefits processing, including health insurance, social security
Ensure timely and accurate filing of tax reports, year-end forms and employer registrations. - Stakeholder Engagement:
Act as the primary POC for internal stakeholders Finance, Implementation, Product.
Manage external partners and payroll vendors, ensuring SLAs are met.
Handle escalations and complex queries from clients and employees. - Team Management & Leadership:
Lead and mentor a team of payroll specialists, setting KPIs and conducting performance reviews.
Provide training and guidance as needed - Support to the Implementation team
Support implementation teams during payroll transition period - Pre-Sales:
Act as the go-to person for the Sales team for payroll-related RFPs and prospect discussions.
Senior Analyst, Payroll
Mastercard Technology Pvt. Ltd.
07.2023 - 11.2023
Team Lead
Neeyamo Enterprise solutions.
11.2021 - 07.2023
HRO Payroll Representative
ADP
Pune
10.2019 - 02.2021
Customer Service Associate
Amazon Development Center
03.2017 - 03.2019
Education
MBA - HR & Ops
Liverpool Business School
UKB.E. - Electronics & Telecom
Mumbai University
Skills
- Payroll administration
- Regulatory compliance
- Client relationship management
- Process improvement
- Employee training
- Project management
- Team leadership, team building, monitoring KRA, and KPI
- Issue resolution, with RCA, and CAPA
Accomplishments
- Have received Annual award within 6 months of tenure as 'DifferenceMaker'
- Promoted as Regional Manager within a year.
- Training a fresh batch of 30-odd people on payroll basics and advanced knowledge.
- Designed a completely classroom-based training plan for freshers.
- Played a critical role in building and developing the center from scratch as the first manager to join an All Women’s Centre.
Timeline
Assistant Manager, Payroll Operations
MULTIPLIER TECHNOLOGIES PVT LTD.
03.2024 - Current
Senior Analyst, Payroll
Mastercard Technology Pvt. Ltd.
07.2023 - 11.2023
Team Lead
Neeyamo Enterprise solutions.
11.2021 - 07.2023
HRO Payroll Representative
ADP
10.2019 - 02.2021
Customer Service Associate
Amazon Development Center
03.2017 - 03.2019
MBA - HR & Ops
Liverpool Business School
B.E. - Electronics & Telecom
Mumbai University
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