Apeksha Pingle
Mumbai
Summary
Successful at developing and improving training programs for employees at all levels. Good communicator and planner with an advanced understanding of training needs for each department.
Overview
10
10
years of professional experience
Work History
Instructional Specialist (L&D)
Evolent Health International Private Limited
08.2022 - 01.2023
- Facilitated General Education courses on US Healthcare
- Created instructor-led training agendas
- Provided feedback on training program content and supporting documentation
- Conducted monthly assessments and evaluations to gauge trainee knowledge and skill gaps
- Reported the progress of training classes and trainees to the operational leadership team
- Analyzed reports to track trending performance and identify opportunities for improvement.
Senior Process Specialist (L&D)
Cognizant Technology Solutions Private Ltd
11.2019 - 08.2022
- After receiving a training request from stakeholders, develop a training plan for trainee associates.
- 115+ hours of instructor-led virtual training were facilitated using a range of training techniques, tools, and software.
- Trained more than 90 new and existing employees in their role functions
- During on-the-job training, assist the employees.
- Maintain the associates' 30-day, 60-day, and 90-day performance evaluations following the training
- Conduct remediation sessions to discuss the errors and provide solutions
- Conduct refresher training for existing employees for process development
- Prepare and conduct a product knowledge test for all associates, focusing on the common errors
- Develop new training modules as well as modify and improve existing programs
- Create Reference Documents and DLPs (Desk Level Processing documents) for associates
- Provide floor support for associates with any difficulties
- Continuous coordination with the operations department for process updates to bridge the gap between training and operations
Senior Associate (L&D)
Wipro
01.2016 - 07.2019
- I have been working as a SME since February 1st, 2017 and have been managing the team as a backup to the Lead.
- As a SME, I was in charge of preparing daily reports, Calibration Meetings, Floor Support, and Client Calls.
- Conduct process development refresher training for existing employees.
- Monitor, coach, and guide associates' performance.
- Analyzing Training Requirements
- Seven batches of ~25 employees were successfully trained.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Trained and supported new team members, maintaining a culture of collaboration.
- Create new training modules as well as modify and improve existing programs.
- Coordination with the operations department on process updates is ongoing in order to bridge the gap between training and operations.
- Process monitoring and workload analysis
Accounts Assistant
Exon Cable Corporation
05.2013 - 01.2016
Education
Post Graduation Human Resource Management
Symbiosis Centre For Distance Learning Institute
Pune07.2024
Bachelor of Commerce (B.com) -
University of Mumbai
03.2012
Higher Secondary Certificate (H.S.C) -
University of Mumbai
2009
CERTIFICATE Articulate 360 -
LinkedIn
2023
Skills
- Communication and Presentation
- Articulate 360
- Facilitation
- Planning
- Providing Feedback
- MS Office (Excel, Word and PowerPoint)
- Training Program Development
Timeline
Instructional Specialist (L&D)
Evolent Health International Private Limited
08.2022 - 01.2023
Senior Process Specialist (L&D)
Cognizant Technology Solutions Private Ltd
11.2019 - 08.2022
Senior Associate (L&D)
Wipro
01.2016 - 07.2019
Accounts Assistant
Exon Cable Corporation
05.2013 - 01.2016
Post Graduation Human Resource Management
Symbiosis Centre For Distance Learning Institute
Bachelor of Commerce (B.com) -
University of Mumbai
Higher Secondary Certificate (H.S.C) -
University of Mumbai
CERTIFICATE Articulate 360 -
LinkedIn
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