Summary
Overview
Work History
Education
Skills
Certification
Awards
Affiliations
Timeline
Generic
Archana Gupta

Archana Gupta

Program Manager\Agile certified Practitioner
Mumbai

Summary

Established Program and People Management Professional with 18 years of experience in IT Service Delivery, Cloud Transformation, and Infrastructure Delivery. Proven capability in building client executive relationships, leading multi-cultural global teams, and driving business growth. Expert in Agile methodologies, solving complex problems, and delivering value in multi-service environments. Committed to strategic goals through a holistic approach and financial acumen.

Overview

18
18
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Program Manager

Orange Business Services
Mumbai
1 2021 - Current
  • Led strategic large-scale programs and managed complex transitions and transformations
  • Supervised global team comprising 7 project managers, 5 technical consultants, and 5 technical engineers
  • Established end-to-end processes, project governance frameworks and structures for new customer implementations
  • Drove benefits realization across project portfolio to align with organizational goals
  • Oversaw project planning, execution, and milestone achievement, ensuring on-time delivery within budget and scope
  • Implemented process improvements to increase program margins by 5% and achieved up sells totaling $200K
  • Monitored customer satisfaction metrics, maintained stakeholder relationships, and ensured Net promoter score above 8.5
  • Responsible for performance appraisals, coaching, training, and career development for team members.
  • Managed multiple strategic projects with numerous sub-projects or work streams.

Project Manager

Orange Business
Mumbai
04.2015 - 01.2021
  • Managed end-to-end project life cycles with focus on scope, schedule, and budget adherence.
  • Successfully managed multiple projects (worth $500K to $5M) simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Facilitated SOW workshops, oversaw project finances to optimize resource allocation and cost control while maintaining comprehensive project documentation (status reports, risk registers, project plans)
  • Proactively identified and managed risks through robust contingency planning, preserving project integrity and minimizing disruptions resulting in improving customer satisfaction by 2pts.
  • Coordinated cross-functional teams and program activities to optimize resource utilization and achieve organizational goals.

Project Manager (Procurement & Delivery)

Mutelcor GmbH
New Delhi
05.2013 - 03.2015
  • Managed subcontractor selection globally and oversight, handled procurement and vendor management (RFQs, RFPs)
  • Conducted meetings with channels/customers to understand technical environment and business need
  • Led vendor selection processes in collaboration with technical, finance, and cross-functional teams worth avg. $700K to $2M
  • Collaborated closely with contract managers on negotiation and communication between internal/external stakeholders
  • Implemented solutions with vendors, ensuring on-time delivery within budget
  • Ensured efficient project closure, meeting contract terms, payments, SLA deliverables, and resolving issues.

Team Lead (Projects, Circle O&M)

Huawei Telecommunications, India
Gurgaon
05.2010 - 04.2013
  • Responsible for planning and Implementation of data centers, any new feature implementation and software upgrades
  • Conduct detailed 'what if' assessments to identify development cost, impact, and schedules in support of business case-based approvals for new products or enhancements to existing product lines
  • Ensure 100% system Up time by supervising all critical, major and minor alarms and get them resolved within shortest span of time and providing solutions so that such problem is not encountered again.

NOC Engineer/Incidence Manager/Problem Manager

Ericsson India PVT. Ltd., Gurgaon
Gurgaon
11.2006 - 05.2010
  • Management of major service outages & Major incidents within agreed SLA
  • Proactive analysis of issues to improve performance on KPI's of network
  • Coordinate and manage efforts of various resources within organization in providing technical solutions.
  • Improved network performance by monitoring, troubleshooting, and resolving complex technical issues
  • Supported global network users with connectivity, VPN, and access issues

Education

B.Tech - Electronics and Communication Engineering

U.P Technical University
Uttar Pradesh
06.2002 - 06.2006

Skills

Problem-Solving

Decision-Making

Scrum Framework

Effective Communication

Project Management

Risk Analysis and Management

Team Leadership

Strategic Planning

Revenue Growth

Business Acumen

P&L Management

Certification

CSM, ITIL Foundation, SIAM foundation, PMI-ACP, PMP certified.
Lean Six Sigma Yellow Belt certified, AZ-900 certified, CCNA Trained.

Awards

  • Change Maker” for H1 2021 at Orange business services for displaying exemplary performance on the behaviors – Customer first and Sustainable growth
  • Employee of the Semester (H2,2019) at Orange Business Services
  • Employee of the Month (several times) at Orange Business Services
  • Best Team at Orange Business Services
  • GSDC Excellence Award at Ericsson India Pvt. Ltd.

Affiliations

  • Project Management Institute

Timeline

Project Manager

Orange Business
04.2015 - 01.2021

Project Manager (Procurement & Delivery)

Mutelcor GmbH
05.2013 - 03.2015

Team Lead (Projects, Circle O&M)

Huawei Telecommunications, India
05.2010 - 04.2013

NOC Engineer/Incidence Manager/Problem Manager

Ericsson India PVT. Ltd., Gurgaon
11.2006 - 05.2010

B.Tech - Electronics and Communication Engineering

U.P Technical University
06.2002 - 06.2006

Program Manager

Orange Business Services
1 2021 - Current

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