ARCHANA MISHRA
Customer Service Executive
Pune
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Service Associate
Amazon Development Centre (India) Private Limited
09.2021 - Current
- Worked on the feedbacks for further improvements.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Support Executive
Deneb Automatives Pvt. Ltd.
12.2014 - 03.2019
- Responsible for addressing all the customers queries via online portals.
- Ensured all the orders placed were efficiently delivered to customers.
- Worked on the feedbacks for further improvements.
Customer Service Agent
China Airlines
02.2010 - 11.2014
- Worked on check-in counter with China Airlines and provided excellent services to the customers.
- Involved in preparing daily and monthly reports on after departure/arrival details and publish to headquarters.
- Log-in and set up back room system prior to check-in.
- Work on check-in counter and provide excellent customer service experience.
- Work with senior & co-staff with minimum instructions.
- Maintain record of customer's issues with proper services notes.
- Generate arrival & check-in reports and forward to head quarter on daily basis.
- Prepare and present monthly reports for customer's issues and its resolutions.
Education
High School -
Kendriya Vidyalaya Sangathan
Gwalior, Madhya Pradesh 01.2005 - 12.2005
Intermediate - undefined
Kendriya Vidyalaya Sangathan
Tezpur, Assam 01.2007 - 12.2007
Bachelor of Commerce - undefined
Allahabad University
01.2010 - 12.2010
Skills
Service excellence
Cross-functional teamwork
Proficient in resolving customer complaints
Critical thinking for problem-solving
Complaint handling
Refunds and exchanges
Job Profile Summary
Dynamic professional with 10+ years of experience in customer service and issue resolution, adept at driving customer satisfaction and operational efficiency. Skilled in investigating and resolving complex complaints while collaborating with various departments to deliver effective solutions. Proven ability to develop strategies that minimize recurring issues and enhance overall service quality, alongside mentoring new team members on best practices. Committed to maintaining compliance with company policies and legal standards, ensuring a seamless and satisfactory customer experience.
Interests
Reading
Solo travelling
Cooking
Father's Name
Mr. R.P. Mishra
Personal Information
- Date of Birth: 10/17/89
- Marital Status: Single
Timeline
Customer Service Associate
Amazon Development Centre (India) Private Limited
09.2021 - Current
Customer Support Executive
Deneb Automatives Pvt. Ltd.
12.2014 - 03.2019
Customer Service Agent
China Airlines
02.2010 - 11.2014
Bachelor of Commerce - undefined
Allahabad University
01.2010 - 12.2010
Intermediate - undefined
Kendriya Vidyalaya Sangathan
01.2007 - 12.2007
High School -
Kendriya Vidyalaya Sangathan
01.2005 - 12.2005
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