Archit Sivaramakrishnan
Mumbai
Summary
Over 8 years of experience designing and implementing secure and scalable networks for Fortune 500 companies. Proven expertise in troubleshooting complex network issues and optimizing network performance for maximum efficiency. Skilled in network routing and switching, SD-WAN, and network access control. Proficient in utilizing Cisco technologies, including Software Defined Access, Cisco ISE, and Catalyst Center, to enhance operational effectiveness. Adept at collaborating with cross-functional teams to deliver innovative networking solutions while maintaining compliance with industry standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technology Analyst
Infosys Ltd.
03.2020 - Current
- Managed the full project lifecycle, from requirements gathering and design to deployment and post-implementation support.
- Developed and maintained Standard Operating Procedures (SOPs) to streamline incident response and resolution processes.
- Spearheaded the automation and standardization of configuration management tasks, reducing manual interventions, enhancing operational efficiency and to align with organizational security policies.
- Collaborated with vendors to troubleshoot unknown network issues and implement fixes for bugs within the network environment.
- Conducted regular vulnerability scans and assessments to identify and remediate risks in the network infrastructure, ensuring the enterprise infrastructure was secure.
- Closed JUNO Risk: Played a key role in decommissioning End-of-Life devices on the network, mitigating potential cyber security threats and ensuring compliance with the bank’s security policies by using Cisco Software Defined Access Technology.
- Secured Network Transformation: Successfully transitioned the bank’s network to a more secure, automated configuration management framework, reducing toil hours and operational overhead while enhancing overall security.
- Network Access Control (NAC) Rollout: Led the deployment of Network Access Control (NAC) across multiple corporate offices, enabling endpoint profiling and improving the bank’s security posture.
- Development of SOPs: Developed comprehensive SOPs for troubleshooting and resolving operational incidents, contributing to improved service quality and faster resolution times in line with ITIL standards.
- Software Defined Network Implementation & Design: Created standardized design and successfully implemented Software Network in new retail branches and semi-corporate offices, ensuring consistency and security for Banking Customers.
- Managed operational incidents utilizing ITIL processes to ensure timely resolution and service continuity for retail network issues.
- Oversaw software management processes, including updates and configurations, to ensure optimal functionality of retail network systems.
- Conducted regular health checkpoints on the network in collaboration with Level 1 support teams, ensuring proactive identification and resolution of potential issues to infrastructure enabling zero downtime to the businesses.
- Created Runbooks: Developed comprehensive runbook for Level 1 monitoring teams, streamlining incident response and troubleshooting processes.
- Enhanced Incident Response: Collaborated with various service providers to resolve retail branch outages across multiple states in Australia, simplifying troubleshooting procedures for bank staff by creating easy-to-understand network topology diagrams.
- Employee Recognition: Earned multiple Great Employee Moment (GEM) awards for leading critical projects and demonstrating exceptional teamwork, problem-solving skills, and a positive attitude in challenging environments.
Analyst
HCL Technologies Ltd.
03.2017 - 03.2020
- Monitored network performance and operational status as part of the Level 1 support team, ensuring optimal performance and swift issue resolution.
- Transitioned to Level 2 support, where I performed upgrades, device installations, and network configurations to enhance system efficiency.
- Worked on ITIL processes to streamline daily troubleshooting of network issues within the Network Operations Center (NOC), improving response times and service quality.
- Set up multiple small network offices using an office extend wireless solution for partners across various regions in Norway, Europe and America, ensuring reliable connectivity.
- MPLS WAN and LAN Design: Implemented and designed an MPLS WAN and LAN office network in collaboration with vendors in South America, significantly improving network efficiency and reliability.
- 3rd Party Partner Onboarding: Successfully established network connectivity between third-party partners and the customer’s network.
- Operational Issue Resolution: Resolved operational issues and network outages by collaborating with vendors and providing quick fixes to offices, effectively preventing incident reports.
- Network Access Control Configuration : Single-handedly managed the rollout of access control configuration across 100 devices, securing 40,000 Ethernet ports from unauthorized access across all offices in America and Canada.
- Network Connectivity for Oil Production: Deployed WAN and LAN connectivity to the client office in São Paulo, facilitating connectivity to Peregrino Rigs and assisting the client in establishing a base for oil production and export.
- Wireless Solution Deployment: Delivered reliable wireless connectivity for partners in remote locations, enhancing operational efficiency and support across various regions.
- NOC Daily Operations: Enhanced daily NOC operations by implementing best practices and improving troubleshooting techniques, resulting in a notable decrease in resolution times for network issues.
Education
Certified - Routing & Switching, Network Security
Bachelor Of Computer Engineer - undefined
Mumbai University
06.2015
Skills
- Network Design
- Implementation
- Network Troubleshooting
- Cisco Technologies
- SD-WAN
- Wireless Solutions
- Network Security
- Network Access Control
- Network Management
- TCP/IP
- Technical Documentation
- Cisco Software-Defined Access (SDA)
- Routing and Switching
- TCP/IP Stack
- Identity Service Engine (ISE)
- Network Access Control (NAC)
- VXLAN
- LISP
Certification
Cisco Certified Network Associate CISCO ID: - CSCO12610494
Timeline
Technology Analyst
Infosys Ltd.
03.2020 - Current
Analyst
HCL Technologies Ltd.
03.2017 - 03.2020
Bachelor Of Computer Engineer - undefined
Mumbai University