Arfat Shaikh
Pune
Summary
Over 1.5 Years of work experience as a Technical Support and Network Engineer
Sound knowledge of Operating Systems & Web applications
Ability to learn about new software & hardware
Skilled in conducting analysis of technical issues
Ability to diagnose & troubleshoot technical issues
A Team Player with good communication skills
Overview
2
2
years of professional experience
1
1
Certification
Work History
Desktop-support-engineer
Tata Communications Limited
08.2022 - Current
- Identifying solution related with software & hardware technical issues
- Troubleshooting & diagnosing account setup and network configurations related issues
- Enhanced security by implementing firewalls, VPNs, and access control systems.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Identifying the root cause of technical problem by connecting with clients
- Providing network support services for devices such as hubs, bridges, routers, and other hardware.
- Providing technical assistance to clients via phone calls, emails & chats
- Increased overall network stability by performing root cause analysis on recurring issues and implementing long-term solutions.
- Escalation of technical issues to respective teams
- Preparing timely reports & providing accurate & prompt feedback to clients
- Ensuring proper logging of all technical issues & prioritizing open issues
- Documentation of technical knowledge in manual & note form
- Maintaining good relations with clients
Education
Bachelor of Engineering - Computer Engineering
Sahyadri Valley College of Engineering &Technology
Pune, India08.2022
Diploma - Information Technology
Government Polytechnic Awsari
Pune, India06.2019
Skills
- Debugging
- End-user support
- Remote Diagnostics
- Network configuration
- Ticket management
- Network Troubleshooting
- IP Addressing and Subnetting
- Routing Protocols
- Switching Technologies
- Software Installation
- Application installations
- Active Directory Management
Certification
CCNA
Timeline
Desktop-support-engineer
Tata Communications Limited
08.2022 - Current
Bachelor of Engineering - Computer Engineering
Sahyadri Valley College of Engineering &Technology
Diploma - Information Technology
Government Polytechnic Awsari
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