ARIF S KHAN
Mumbai
Summary
Experienced in data analysis and strategic decision-making, leading cross-functional teams through innovative analytics solutions. Specializing in data modeling and visualization, driving actionable insights using advanced analytics tools. Known for adaptability and reliability, proficient in SQL, Python, Tableau, Power BI and Advance Excel. Background in enhancing systems and aligning technical solutions with business goals, leading projects to successful completion.
Overview
15
15
years of professional experience
Work History
AVP Digital Solutions
Citibank
01.2023 - Current
- Orchestrated end-to-end digital transformation programs that elevated user experience and cut operational costs by 30%.
- Partnered with business and tech stakeholders to translate customer insights into compliant, scalable digital offerings aligned with strategic goals.
- Directed automation deployments, ensuring seamless integration with legacy systems and robust exception handling.
- Planned and prioritized product roadmaps and sprint backlogs for multiple high-visibility initiatives in a regulated banking setting.
Project Manager
GENERAL MILLS INDIA PRIVATE LIMITED
10.2017 - 12.2022
- Adopted agile frameworks to guide a 12-member team (4 direct, 8 indirect) through iterative design, development, and testing.
- Defined digital product roadmaps that increased customer engagement by 25% via new self-service features.
- Evaluated and implemented emerging technologies (AI-driven analytics, cloud ETL) to optimize workflows and enhance CX.
- Translated business requirements into data models; updated automated ETL pipelines to reflect system changes with zero downtime.
- Managed digital portfolio—KPIs, resourcing, and budgets—ensuring 95% on-time delivery across 10+ projects.
- Spearheaded end-to-end process design for new service models, reducing cycle time by 20%.
- Improved data accuracy by streamlining the collection, analysis, and reporting of critical business metrics.
Sr.Business Analyst
TATA Consultancy Services
10.2013 - 09.2017
- Transformed raw data into executive dashboards using Tableau and SAP BusinessObjects, enabling proactive decision-making.
- Developed SMART operations metrics and risk indicators that improved SLA compliance from 88% to 97%.
- Performed descriptive and diagnostic analyses on deduction data; automated recurring reports with VBA macros, saving 12 hours per week.
- Led root-cause investigations and continuous improvement initiatives, delivering a 15% reduction in service incidents.
Analyst
WNS Global Services
02.2013 - 10.2013
- Produced daily, weekly, and monthly MI reports; managed exception bookings and roster amendments in EWFM.
- Created custom Excel macros/templates to automate data consolidation and reporting tasks.
- Maintained attendance and payroll records; coordinated with managers and clients to resolve data queries.
MIS Executive
WIPRO Infotech
11.2010 - 11.2012
- Monitored inbound call flow, ensuring ACHT targets were met and SLAs maintained at 99%.
- Scheduled and rostered agents weekly; generated comprehensive performance reports.
- Developed and maintained VBA-based templates to automate recurring reporting processes.
- Analyzed system requirements and identified areas for improvement in operational efficiency.
Education
Master of Business Administration - Information Technology
Punjab Technicle University
04.2012
Bachelor of Science - Information Technology
Mumbai University
04.2010
Skills
- Data Visualization
- Analytical and Research Skills
- ETL, Python, KNIME, Tableau, Power BU
- Problem Solving
- Software Development Life Cycle
- User Acceptance Testing
Timeline
AVP Digital Solutions
Citibank
01.2023 - Current
Project Manager
GENERAL MILLS INDIA PRIVATE LIMITED
10.2017 - 12.2022
Sr.Business Analyst
TATA Consultancy Services
10.2013 - 09.2017
Analyst
WNS Global Services
02.2013 - 10.2013
MIS Executive
WIPRO Infotech
11.2010 - 11.2012
Bachelor of Science - Information Technology
Mumbai University
Master of Business Administration - Information Technology
Punjab Technicle University
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