ARJUN ZAVERI
Client Management
Mumbai
Summary
Resolution specialist with a solid foundation in conflict management and fraud investigation. Skilled in customer service, financial crime resolution, and process improvement. Proven ability to lead high-risk case resolutions, drive operational efficiency, and collaborate across functions. Strong communicator with an adaptable and analytical approach.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Advanced Resolution CSA - US Operations
Amazon Development Center (India)
08.2023 - 06.2025
- Investigated fraud and led resolution of identity theft and financial crime cases.
- Collaborated on anti-fraud strategies using data-driven insights.
- Resolved escalated customer issues with a focus on retention and service quality.
- Championed process improvements to reduce recurring issues.
Finance and Operations Manager
Tusy Tronic Pvt Ltd
04.2020 - 08.2023
- Reduced costs via efficient procurement and compliance handling.
- Supported audits and strengthened client communications.
- Analyzed costs across inventory, labor, and materials for budgeting.
Logistics Executive
SNF Flopam India
07.2019 - 03.2020
- Managed international import logistics, customs, and supply chain ops.
- Handled BIS/WPS import compliance and EPCG audits.
- Improved logistics costs through vendor evaluation.
Sales & Marketing Executive
Vision Infra Mumbai
06.2018 - 07.2019
- Drove office space sales through targeted customer data analytics.
- Negotiated supplier contracts and built strong client relationships.
Education
Bachelor of Commerce -
Mumbai University
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G.D. Somani Memorial School
Skills
- Conflict Resolution
- Client Support
- Fraud Investigation
- Fraud Prevention
- Quality Assurance
- Compliance
- Cross-Functional Collaboration
- Microsoft Excel
- Microsoft Word
- Data Analysis
- Cost Optimization
Certification
Google AI Prompting
Timeline
Google AI Prompting
07-2025
Advanced Resolution CSA - US Operations
Amazon Development Center (India)
08.2023 - 06.2025
THE COMPLETE DIGITAL MARKETING COURSE- UDEMY
01-2023
Finance and Operations Manager
Tusy Tronic Pvt Ltd
04.2020 - 08.2023
Logistics Executive
SNF Flopam India
07.2019 - 03.2020
Sales & Marketing Executive
Vision Infra Mumbai
06.2018 - 07.2019
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G.D. Somani Memorial School
Bachelor of Commerce -
Mumbai University
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