Arpan Sur
Mumbai
Summary
Experienced Business Analyst with over 11 years in technology consulting, specializing in end-to-end process transformation. Strong communicator with a track record of fostering collaboration among diverse teams. Capable of effectively managing competing priorities while ensuring a positive atmosphere. Expertise includes RPA, BPM, data analytics, machine learning, and artificial intelligence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Intelligent Automation Analyst
SS&C Technologies
Mumbai
09.2021 - Current
- Led process improvement initiatives, conducted interviews with key business users, and prepared process design documents that clearly articulated the future state and business cases.
- Coached team members on process automation best practices, enhancing collaboration, and knowledge sharing.
- Directed all aspects of design and testing up to release, ensuring thorough oversight of function specifications.
- Integrated digital FTEs into fund administrative service operations, consistently delivering value for asset and wealth management firms.
Product Owner - Automation and Integration
Accurate Background
Mumbai
11.2019 - 09.2021
- Developed an automation framework, accelerating criminal background checks by accessing 85% of US public records. Reduced search cycle time from days to hours while enhancing overall quality.
- Owned and prioritized product backlog. Facilitated communication between development teams and stakeholders, ensuring a clear understanding of requirements and expectations.
Business Analyst - Robotic Process Automation
BNP PARIBAS
Mumbai
03.2018 - 10.2019
- Executed process automation projects in capital market surveillance, leading to savings exceeding EUR 1 million in FTE expenses.
- Improved compliance and reduced operational risks associated with anti-money laundering and payments screening.
- Worked closely with compliance teams across offices in UK, France, US, Singapore, and Hong Kong to enhance effectiveness.
Staff Consultant - CRM/ERP
Oracle Financial Services Software
Mumbai
10.2013 - 03.2018
- Managed functional requirements for Siebel CRM service request module to enhance tracking of customer service operations.
- Consulted on Oracle's Siebel Marketing business processes to automate and design targeted marketing campaigns.
Education
Executive MBA - International Executive Master In Business
SDA Bocconi Asia Center
Mumbai01-2023
PGP - Artificial Intelligence Machine Learning
Great Lakes Executive Learning
Online01-2021
B.TECH - Computer Science Engineering
Academy of Technology
Kolkata01-2013
Skills
- Business Analysis
- Analytical thinking
- Requirements Gathering
- Product management
- User Acceptance Testing
- Robotic process automation
- Process Automation Development
- Workflow Analysis
- Technical design documentation
- Change management
- Stakeholder management
- Systems analysis
- Business process improvement
- Machine learning
- SQL and databases
Certification
- Certified RPA Professional – SS&C Blue Prism
- Certified RPA Professional – UiPath and Automation Anywhere
- Oracle Eloqua Marketing Cloud
- Oracle Siebel CRM for Financial Services
International Experience
- 2023, Milan, Italy, 3 weeks
- 2019, London, UK, 2 weeks
- 2017, Porto Alegre, Brazil, 9 months
Hobbies and Interests
- Traveling
- Playing football/soccer
- Fitness enthusiast
- Emerging tech follower
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Timeline
Lead Intelligent Automation Analyst
SS&C Technologies
09.2021 - Current
Product Owner - Automation and Integration
Accurate Background
11.2019 - 09.2021
Business Analyst - Robotic Process Automation
BNP PARIBAS
03.2018 - 10.2019
Staff Consultant - CRM/ERP
Oracle Financial Services Software
10.2013 - 03.2018
Executive MBA - International Executive Master In Business
SDA Bocconi Asia Center
PGP - Artificial Intelligence Machine Learning
Great Lakes Executive Learning
B.TECH - Computer Science Engineering
Academy of Technology
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