Summary
Overview
Work History
Education
Skills
Certificationdetails
Timeline
Generic

Arpita Kale

Technical Project Manager
Pune

Summary

Experienced Technical Project Manager with top-notch implementation and project management abilities. Highly organized, methodical, and skilled at overseeing daily milestones across high-performance teams. Well-versed in managing team, planning and deployment.

Overview

16
16
years of professional experience
4
4
years of post-secondary education

Work History

Technical Project Manager (Support)

Persistent Systems Ltd.
1 2023 - 6 2024
  • Work on Service Now tickets, Managing Support team, Assign tasks to other team members, Provide technical help to team members, Debug the issues, work with Dev team to get the issues fixed and work on RCA, Coordinate with other teams such as Dev, AD Support, ISAM, etc, Monitor health of the environment, Verify and provide sign-off to any change requests being made in production, Own ticket analysis and generate reports to understand what went well and what went wrong, Handle escalations, Interact with Service now team to get new buckets added to portal &/or generate various reports, Interact with various customers for understanding the issues, investigations, track and interact with Dev/management to get them resolved - Generate various Service Now reports, Maintain document/training repository, Responsible for creating QBR decks for Support team, Managing non-technical issues within the team like participating and owning tasks in internal project audit, approving/rejecting leaves, shift schedules(if needs attention), verifying daily/weekly status reports, mentoring new joiners, etc

Technical Project Manager

Persistent Systems Ltd.
12.2016 - 09.2022
  • Requirement gathering, design, develop and test, Create stories & tasks in RTC, Assign tasks to other team members, Provide technical help to team members as & when- Drive scrum - Investigate and fix issues, Participate in client calls for requirement discussions, issues, etc, Open PMR for product defect and gaps & follow up on those, Highlight risks in project

QA

Persistent Systems Ltd.
03.2016 - 12.2016
  • Individual contributor

Team Lead

International Business Machines Corporation
01.2016 - 01.2016
  • Developed an AL to read SalespointInput.csv, parse it as per the requiement & generate ITIMOutput.csv, Challenge was to parse the CSV on multiple lines before generating an output csv

Team Lead

International Business Machines Corporation
11.2015 - 01.2016
  • Installed & configured ITIM 5.1 on Linux in local environment, Analysed & recommended how to perform user role recertification at Comerica, Implemented a custom approach for user role recertification to meet the requirements, Implemented an LCR to perform department wise user role recertification, Developed required workflows, Tested the workflows & delivered the jar to the client, Generated & tested DB2 query to get the recertification reports

Team Lead

International Business Machines Corporation
05.2015 - 10.2015
  • Set up Lighthouse instance in PSL environment
  • Installed & configured ISAM9 image, WebShere 8.5.5, IBM Security Directory Server 6.3.1 as a part of Lighthouse instance configuration, Installed & configured IBM HTTP Server 8.5.5, Conduct Daily Status Meetings if scrum master is not available, Educate the team on ISAM & LDAP, help them on IBM products such as ISAM, LDAP, WAS, etc queries, Work on stories assigned in RTC

QA

International Business Machines Corporation
08.2014 - 04.2015
  • Test Primary control test cases such as add account, modify account, change password, suspend account, restore account, delete account, etc from SSUI for HMC & VIOS adapters on integration & stage environment, Open the defects to GIAMA team & follow up with them

Team Lead

International Business Machines Corporation
02.2014 - 06.2014
  • Individual contributor to code, debug and fix issues

Team Lead

International Business Machines Corporation
10.2010 - 01.2014
  • Work on enhancements or issues on UNIX, Work on server issues, Work on server automation, figure out & fix issues if any, Work on recon issues, Work on TDI to generate various reports like list of all UNIX servers, generate UTT reports, etc, Work on unix ID policy, work on ITIM upgrade from 4.6 to 5.1, work on ITIM migration to new data center, work on converting servers from stand-alone to LDAP, stand-alone to NIS+ etc, Work on TDI, DB2, WAS, ITIM installation & configuration, work on FP upgrade, Work on new/modifying ITIM workflow

Software Engineer

IBM Tivoli
05.2007 - 06.2010
  • Code implementation of all loaders, Coding UIDM, Testing & bug fixing, Tracking minutes of meeting, Documentations

Software Engineer

Arcot Systems Inc.
10.2010
  • ITIM customization

Software Engineer

Kynesys Technologies Pvt. Ltd.
02.2007 - 04.2007
  • Creating JSPs, Work on AJAX, Create UI, coding, testing & bug fixing

Software Engineer

Kynesys Technologies Pvt. Ltd.
08.2006 - 09.2006
  • Creating the UI, creating the database, writing a java code to generate & execute the queries
  • Testing & bug fixing.

Software Engineer

Kynesys Technologies Pvt. Ltd.
04.2006 - 06.2006
  • Creating database
  • Work on java coding
  • Testing & bug fixing.

Education

Master of Computer Management -

Naralkar Institute of Career And Development Research, Pune
Pune
07.2003 - 05.2005

Bachelor of Computer Applications -

BCA College, S.N.D.T. Mumbai
Satara
06.2001 - 05.2003

Skills

IBM Security Identity Manager

IBM Security Verify Governance

IBM Security Directory Integrator

SQL

MySQL

Object-Oriented Programming

Javascript

Certificationdetails

  • IBM Security Access Manager V7.0
  • IBM Tivoli Identity Manager 5.0
  • FALCON - Project Management certification Program from Persistent University

Timeline

Technical Project Manager

Persistent Systems Ltd.
12.2016 - 09.2022

QA

Persistent Systems Ltd.
03.2016 - 12.2016

Team Lead

International Business Machines Corporation
01.2016 - 01.2016

Team Lead

International Business Machines Corporation
11.2015 - 01.2016

Team Lead

International Business Machines Corporation
05.2015 - 10.2015

QA

International Business Machines Corporation
08.2014 - 04.2015

Team Lead

International Business Machines Corporation
02.2014 - 06.2014

Team Lead

International Business Machines Corporation
10.2010 - 01.2014

Software Engineer

Arcot Systems Inc.
10.2010

Software Engineer

IBM Tivoli
05.2007 - 06.2010

Software Engineer

Kynesys Technologies Pvt. Ltd.
02.2007 - 04.2007

Software Engineer

Kynesys Technologies Pvt. Ltd.
08.2006 - 09.2006

Software Engineer

Kynesys Technologies Pvt. Ltd.
04.2006 - 06.2006

Master of Computer Management -

Naralkar Institute of Career And Development Research, Pune
07.2003 - 05.2005

Bachelor of Computer Applications -

BCA College, S.N.D.T. Mumbai
06.2001 - 05.2003

Technical Project Manager (Support)

Persistent Systems Ltd.
1 2023 - 6 2024
Arpita KaleTechnical Project Manager