Zia Ul Hasan
Mumbai
Summary
Organised Operations Manager focused on leading professional teams and smooth operations to accomplish business objectives. Reliable in exceeding expectations for quality, safety and efficiency. Skilled in leading and motivating team members to success.
Overview
7
7
years of professional experience
Work History
City Manager
NoBroker.com
02.2025 - Current
- Led city-wide initiatives to enhance customer experience
- Coordinated interdepartmental collaboration to streamline project execution and service delivery.
- Handling a team of 12 management professionals( 2 Deputy City Managers and 10 Project Managers)
- Ensure timely completion of projects along with a positive customer review.
- Reduced the escalation from 40% to 2%.
Operations Manager
Arrivae – Singularity Furniture Private Limited
04.2024 - 02.2025
- Headed the completion of 130+ homes in Thane and Navi Mumbai and achieved 90+ NPS.
- Successfully delivered a (2 to 3) Cr project every quarter as per schedule with good Google reviews.
- Led a team of 8 Project Managers to deliver the projects on time.
- Monitored project health of all WIP projects and planned corrective actions.
- Brief Project team on Milestones, Project deadlines, and safety every week.
- Vendor management: The PM rates vendors on their performance at the end of the project, which helps in segregating their level of work.
- Support labour contractor in growing their business with Arrivae
Operations Manager
Homelane
07.2023 - 04.2024
- Led cross-functional teams in project implementation, delivering on time.
- Streamlined logistics and supply chain management, enhancing delivery times and customer satisfaction.
- Led operations team in daily tasks, optimizing workflow and increasing efficiency by 20%.
- Facilitated continuous improvement initiatives, encouraging innovation and excellence in operations.
- Optimized resource allocation, ensuring maximum productivity and minimal downtime.
- Advised senior management on facilities needs and delivered ongoing operational support.
Delivery Manager
Arrivae - Singularity Furniture Private Limited
04.2022 - 07.2023
- Headed the completion of 70+ homes in Mumbai, 20+ homes in Navi Mumbai
- Successfully delivered a (3 to 4) Cr project every quarter as per schedule with good google reviews
- Managed coordinated and utilized resources
- Strong knowledge base about Civil, Finishing and coordinated with PMs and designers for the same
- Led a team of PM and site executives to deliver the projects before time
- Adapt at conducting projects kicks off meetings with vendors/contractors and stakeholders to determine the scope of work
- Create a work front and manpower plan with the contractors
- Determines projects scope and creates an activity schedule to meet the planned task
- Saarthi Manager Award for achieving 100% NPS in just 4 months
- Promoted to Delivery Manager in 10 months
Site Engineer
Isprava
10.2021 - 04.2022
- Oversaw site operations ensuring compliance with safety regulations and quality standards.
- Coordinated with contractors and suppliers to streamline project timelines and resource allocation.
- Conducted regular site inspections to identify issues, implement solutions, and enhance productivity.
- Led a team of junior engineers, providing mentorship and fostering professional development.
Senior Project Manager
Arrivae - Singularity Furniture Private Limited
12.2020 - 10.2021
- Execution of all the work as per drawings, checking of drawings for G.F.C, preparation of Projects Schedule & taking responsibility as Site in charge
- Handling 15 Sites in Mumbai including on site services and Modular completing it on given TAT
- Doing validation and making validation report with measurement of site as per BOQ
- Sending WPR
- Checking material as per make list for on site services work
- Taking measurement doing Validations and Kick off meetings
Operation Lead
Livspace
09.2019 - 12.2020
- Execution of all the work as per drawings, checking of drawings for G.F.C, preparation of Projects Schedule & taking responsibility as Site in charge
- Handling 6 to 7 projects including onsite services and modular completing it on TAT
- Updating Xyloop for project Schedule
- Visiting sites 3 times a week and updating clients about the work
- Explaining drawing to the vendor for smooth flow of work
- Co-ordination with client and contractors
- (Mumba
Site Engineer
CD Jindal Infrastructure Pvt. Ltd.
05.2018 - 09.2019
- Execution (at site) & planning of civil works
- Reporting to Manager daily labour report and work progress
- RCC structure like Diaphragm wall, pilling, UPE wall, column, beam, slab casting, road & payment making, preparation & submission of site document like BBS
- Taking joint measurement with contractors for preparation / submission of R/A bills
- All type of finishing work of underground metro
Education
B.Tech - Civil Engineering
Radha Govind Engineering College
01.2018
Higher Secondary Certificate(12th) -
Kendriya Vidyalaya
01.2014
Higher Secondary Certificate(10th) -
Kendriya Vidyalaya
01.2012
Skills
- AutoCAD 2D
- Primavera
- Windows Operating System
- MS Office (Excel, MS Word, PPT)
Languages
English
Hindi
Custom Section
- AutoCAD 2D
- Primavera
- Windows Operating System
- MS office (Excel, MS word, PPT)
Personal Information
- Passport Number: S3611820
- Date of birth: 03/01/95
- Marital status: Single
Disclaimer
I hereby declare that the details given above statements are true to the best of my knowledge and belief.
Timeline
City Manager
NoBroker.com
02.2025 - Current
Operations Manager
Arrivae – Singularity Furniture Private Limited
04.2024 - 02.2025
Operations Manager
Homelane
07.2023 - 04.2024
Delivery Manager
Arrivae - Singularity Furniture Private Limited
04.2022 - 07.2023
Site Engineer
Isprava
10.2021 - 04.2022
Senior Project Manager
Arrivae - Singularity Furniture Private Limited
12.2020 - 10.2021
Operation Lead
Livspace
09.2019 - 12.2020
Site Engineer
CD Jindal Infrastructure Pvt. Ltd.
05.2018 - 09.2019
Higher Secondary Certificate(12th) -
Kendriya Vidyalaya
Higher Secondary Certificate(10th) -
Kendriya Vidyalaya
B.Tech - Civil Engineering
Radha Govind Engineering College
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