Arundra Kumar Mishra

· Own the P&L for the branch and direct all operational aspects including distribution operations, customer service, administration and sales.

· Assess local market conditions and identify current and prospective sales opportunities.

· Responsible for achieving overall product targets - CASA, Investments, Insurance, Trade Services, and TD & managing group business products like Business Banking products & other assets products (home loan, LAP etc.).

· Responsible for achieving overall branch targets and ensuring branch profitability. Responsible for achieving CA/SA and TD growth targets, Customer Acquisition targets, Product Cross Sell targets.

· Maintain AOP (Annual Operating Plan) for the financial year i.e. to prepare and track product (liability, assets and fees) wise.

· Track inflow and outflow of reports (like account closures, account opening, Fixed Deposit renewals/closures etc.) and thus, daily business generation.

· Cultivate relationships with individual and corporate customers.

· Bring out the best of branch’s personnel by providing training, coaching, development and guidance.

· Evaluate the feasibility of new initiatives in offering, channel & process point of view and ensure its implementation to improve overall operational efficiency.

· Create environment for team to focus on automation and digital enablement to fulfil customer’s needs holistically.

• · Managing the High Net-worth Customers of the Bank
• · Achieving the Business targets assigned in term of cross selling enhancing and upgrading the Net Worth relationship
• · Profiling Customers and provide financial products to meet customer need
• · Ensuring the highest level of service to the High-Net-Worth Customers
• · Providing financial planning & Investment advice
• · One - point contact for all the requirement of High-Net-Worth Customers
• · Managing 212 High Net worth Customer group with total 720 Customers.

• · Responsible for sales activity throughout UAE for all the retail product- Personal Loan, Credit Card, Auto Loan, CASA, Investment.
• · Focus on high salary customers where I can sell Fixed deposit and home loan.
• · Generation the life insurance and health insurance and car insurance leads.
• · Managing the portfolio of bank customers to give them the best possible and being the dedicated point of contact.
• · Performing Sales calls to achieve the given target and customer satisfaction objective. Providing solution for the customers financial.
• · Generate the leads for insurance for -Zurich insurance.
• · Focused on our portfolio and always discussed the

• · Visiting new companies to Get the bulk payrolls.
• · Provide all the retail and corporate service to the existing companies
• · Achieved the given target for multi-products –Loan, CASA, Card
• · Put the kiosk in companies and launch the new offers to attract new customers and provide the services to existing customers
• · Compare the product and offers with other competitive bank and discuss with business head in every monthly meeting
• · Always provide best possible services to customers and company and being the dedicated point of contact.

• · Responsible to Sell the Personal loan to new customer and top up for existing customers
• · Visiting companies every day to acquire customers.
• · Making the kiosk in the company by HR permission with attractive offers.
• · Managing the leads provided by other departments - card loan dept and Citi gold.
• · Meeting the new company to list with the bank for providing the best possible rate to customers to get more revenue to the bank and more customers.

• · Selling the Credit card and Personal loan by visiting the companies every day.
• · Keeping the DSR for follow-up and references.
• · Meeting the company HR and account to get the permission for kiosk to get more customers in less time.
• · Keeping the details of all the competitive bank card details for my knowledge and for convince the customer better.
• · Focus on HNI customer to sell the Paid card to generate the more revenue
• · Sales of other bank products like Health Insurance and Motor Insurance

• · Focus on HNI customer to sell the high revenue Saving account and insurance.
• · Cold calls to SME and Group companies to source the business Accounts.
• · Meeting the group companies’ owners or account to get the group companies account open with HDFC Bank.
• · Being the key contact person to the companies where already sold the business account to provide the best possible service to generate the cross-sell business - Insurance or Personal Saving accounts.