MS Excel
Arun Raj
Cluster Head - West Region
Mumbai
Summary
Collaborative leader dedicated to fostering an engaged and empowering work culture through partnership with coworkers. Demonstrated expertise in building and maintaining relationships with a diverse range of stakeholders in fast-paced environments. Over 13 years of experience in operations and project management, specializing in integrated facility management and property management. Currently serving as Cluster Head overseeing operations across multiple accounts to ensure industry-leading standards and customer satisfaction. Holds a Bachelor of Engineering in Mechanical Engineering, a Master of Business Administration in Financial Management, and certifications including Six Sigma Black Belt (SSBB), Six Sigma Green Belt (SSGB), and Certified Lean Practitioner (CLP). Proven track record of delivering results, managing P&L, implementing policies, enhancing safety and cost efficiencies, conducting audits, and driving continuous improvement and innovation within the industry.
Professional with strong background in leadership and strategic oversight. Skilled in team collaboration and driving results. Adept at navigating changing needs and ensuring operational excellence. Known for reliability, adaptability, and effective communication. Equipped to lead high-performing teams and deliver impactful outcomes in fast-paced environment.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
5
5
Certificates
4
4
Languages
Work History
Cluster Head - MMR
Godrej Living
Mumbai
07.2024 - 04.2025
- Oversee and spearheaded all aspects of Business Operations, P&L Management for all the clients under the cluster(17 clients AUM ~ 15 Msqft).
- Working closely with the management team. Implemented policies and ISO procedures to drive the company's vision forward. Through strategic problem-solving and lean management practices. Identified opportunities for cost savings, process improvements, and increased customer satisfaction.
- Maximized revenue growth with strategic planning, market analysis, and targeted marketing campaigns.
- Enhanced team collaboration by implementing effective communication strategies and regular meetings.
- Reduced operational costs through continuous improvement initiatives and resource optimization techniques.
- Fostered strong relationships with key clients to increase customer loyalty and drive repeat business.
- Collaborated closely with other cluster heads to share best practices, driving overall organization-wide improvements.
Assistant General Manager - Regional Operations
EFS Facilities Services
Mumbai
01.2024 - 07.2024
- Oversee the entire Business Operations, P&L Management, Corporate Strategy ,across all accounts under the region, ensuring the highest standards of service delivery, safety, and compliance. (AUM ~ 18 Msqft )
- Working closely with the India Head and the management team to set and implement policies, procedures, and systems that align with the company's vision and goals. I also leverage my skills in problem solving, lean management, and business strategy to identify and execute opportunities for cost savings, process improvement, and customer satisfaction.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Deputy Regional Manager - West Region
Embassy Services Pvt Ltd.
Mumbai
03.2021 - 01.2024
- Overall responsibility of entire operations across all sites under cluster (Managing over10 portfolios) approx 10 Msft AUM.
- Enhanced regional team performance by implementing proven management processes to increase revenue.
- Provide comprehensive Property Management service and ensure that same are maintained to highest industry standards.
- Work closely with regional head and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
- Maintain safe and healthy work environment by establishing, following, and enforcing ISO and BSC standards and procedures, complying with legal regulations.
- Carry out special Safety/Process audits of existing assets & processes at site to enhance safety/ cost efficiencies, modifications required for rectifying technical flaws/ capacity addition of existing facilities at sites.
- Providing technical analysis and review of energy conservation, holistic sustainability projects, to provide recommendations for continuous improvement.
- Serve as primary point of contact when there are customer issues related to operations, customer service, or accidents and mishaps on-site. Includes any issues on-site at client facilities.
- Responsible for overall Vendor Management for respective cluster.
- Work out and implement estimations/projections for operational sites, which include OPEX, CAPEX Budgets and P & L forecasts.
- Co-ordinate with various Agencies for obtaining necessary NOCs, sanctions, and approvals.
- Responsible for smooth operations in every aspect and dept. Like M&E, Security, Fire, Plumbing, Housekeeping, Landscaping, etc.
- Streamline Operation & Maintenance processes and procedures at existing sites.
- Ensure performance of systems and recovery from emergency situations.
- Oversee operation including planning, procurement, maintenance, control & troubleshooting.
- Conduct periodic meetings with Property Managers & APMs to discuss current work issues and devising solutions for smooth and effective operations.
- Identify training needs and arrange training for Property Managers, APMs, Shift Engineers & H.K Executives
Consultant
Protune K S Aiyar
Mumbai
01.2020 - 10.2020
- Identify and evaluate risks and internal controls.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Perform related internal audit work as assigned by Head of Internal Audit
- Implement and management of internal controls for all documented processes
- Assist manager in evaluating financial and information systems, recommending controls to ensure system reliability and data integrity
- Design and perform audit procedures, this will include identifying and defining risks, developing criteria to audit against, analyzing and documenting processes and audit evidence
- Examine records and interview staff to ensure recording of transactions and compliance with laws and regulations
- Conduct interviews with staff being audited and prepare working papers for review
- Review working papers of internal auditor
- Identify and document audit recommendations using independent judgment
- Communicate or assist Head of Internal Audit in communicating results of audit via written reports to management
- Develop and maintains productive client relationships through individual contact and group meetings
- Produce up-to-the-date information, using internal computer systems, to allow management to base decisions on actual data
- Ensure compliance with health and safety requirements
- Compile and implementation of business plan
- Monitor performance of team members and conduct periodical performance review of staff.
Mechanical Project Engineer
Arabian International Contracting W.L.L
Manama
02.2018 - 01.2020
- Job responsibilities :
- Assist pipeline lead or project manager for solving technical problems arising during project development and for interfacing/supporting procurement department
- Planned 4 trunkey projects from beginning to end, focusing on timelines, budgets and mechanical feasibility
- Perform hazard analysis and take measures to minimize onsite hazards
- Create and maintain meaningful relationships with project managers and engineers to ensure project stability
- Develop and implement regulatory measures and ensure that it conform to project requirements
- Provide workers with best practices information in bid to ensure their physical safety
- Verifying piping material identity (pipe, valves and fittings) and its conformance to installation drawings
- Verifying that welding inspection has been performed and joints have been released
- Verification that dimensions and alignment tolerances of piping systems are as per constructs specifications
- In-process surveillance to verify compliance with specified piping erection procedure including flange alignments, torquing, cleanliness etc
- Completing and endorsing all inspection records from initial inspection till final acceptance of piping systems.
- Suggested cost saving proposals on make-versus-buy analysis or alternative sourcing.
- Collaborated with cross-functional teams to successfully complete complex engineering projects on time and within budget.
Mechanical Engineer
Apollo Tyres Ltd
Kerala
07.2014 - 12.2017
- Job responsibilities :
- Allocating work to work force and motivating them for maximum productivity
- Implementation of 5S,TPM, Kaizen, BBS, DWM, IMS, SOP & involvement in
- Six Sigma initiatives
- Maintaining document as per ISO - TS 16949, ISO 14001 & BS OSHAS 18001
- Gain knowledge in SAP
- Maintaining shop floor discipline in section
- Inspecting machines and perform overall maintenance for different rotating equipment in plant
- Responsible for preventive and corrective maintenance for rotating equipment
- Keep proper housekeeping in manufacturing plant
- Report back risk assessment and control measure
- Provide suggestions and recommendations for modifications to improve plant process by reducing failures and maintenance cost
- Inspecting machines and perform overall maintenance for different rotating equipment in plant
- Understanding hydraulic and pneumatic systems for troubleshooting.
- Evaluated existing systems for energy efficiency improvements, leading to decreased operating costs while maintaining environmental responsibility.
- Optimized manufacturing processes through continuous improvement initiatives, resulting in enhanced productivity and operational excellence.
Engineering Trainee
Green Wind Power Tech Ltd
Tamil Nadu
04.2013 - 05.2014
- Job responsibilities :
- Enhanced project efficiency by streamlining processes and implementing innovative engineering solutions.
- Participated in regular team meetings to discuss project progress, challenges faced, and potential solutions for overcoming obstacles.
Education
MBA - Finance
01.2022 - 01.2024
- Final Grade: First Class 65 %
Bachelor of Engineering - Mechanical Engineering
06.2010 - 05.2014
- Final Grade: First Class 75 %
Skills
Operation Management
Certification
Lean Six Sigma Green Belt
Software
Outlook
MS Powerpoint
SAP
Timeline
Cluster Head - MMR - Godrej Living
07.2024 - 04.2025
Assistant General Manager - Regional Operations - EFS Facilities Services
01.2024 - 07.2024
Certified Six Sigma Executive Black Belt (CSSE-BB) by Henry Harvin
04-2023
Certified Lean Practitioner
03-2023
Lean Six Sigma Green Belt
09-2022
Certified Six Sigma Executive Green Belt (CSSE-GB) by Henry Harvin
09-2022
SVKM's Narsee Monjee Institute of Management Studies (NMIMS) - MBA, Finance
01.2022 - 01.2024
Behavior Based Safety Training
05-2021
Deputy Regional Manager - West Region - Embassy Services Pvt Ltd.
03.2021 - 01.2024
Consultant - Protune K S Aiyar
01.2020 - 10.2020
Mechanical Project Engineer - Arabian International Contracting W.L.L
02.2018 - 01.2020
Mechanical Engineer - Apollo Tyres Ltd
07.2014 - 12.2017
Engineering Trainee - Green Wind Power Tech Ltd
04.2013 - 05.2014
Anna University - Bachelor of Engineering, Mechanical Engineering
06.2010 - 05.2014
Languages
English (Full Professional)
Bilingual or Proficient (C2)
Hindi (Professional Working)
Bilingual or Proficient (C2)
Malayalam (Native or Bilingual)
Bilingual or Proficient (C2)
Tamil (Professional Working)
Upper intermediate
Hobbies
Cricket, Badminton , Podcasts
Hobbies
Cricket, Badminton , Podcasts
Declaration
I hereby declare that the given information is correct to the best of my knowledge and belief.
Date: 01 - 05 - 2025
Place: Mumbai
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