Arwa Saya

Project: Eugene Water and Electric Board

Key Responsibilities:

• Studying and analyzing the existing client business processes.
• Designed functional specifications for Eligibility Rules across multiple FICA processes to meet the Client requirements.
• Worked on Data Validations for Conversion Objects.
• Assisted the client in customizing and implementing the SEW portal for comprehensive end-to-end delivery.
• Leading the Integration testing cycles which includes preparation of test plan, development of test scripts, execution of scripts and timely defect resolution.

Project: State of Michigan

Key Responsibilities:

• Gained in-depth expertise and a thorough understanding of the Collection and Disbursement (PSCD) domain.
• Worked on requirement gathering sessions and supported developers in understanding process flows.
• Worked on FICA configuration for Posting and documents.
• Played a key role in preparing functional unit test documents for various processes, effectively identifying, and reporting defects during testing phases.
• Actively engaged in discussions on enforcement actions, bankruptcy proceedings, and related topics.
• Demonstrated strong proficiency in areas such as dunning, collection, communication, correspondence, and payment processing.
• Worked and managed multiple interfaces such as skip tracing (Getting updated information of defaulted business partners from multiple 3rd part agencies), Debt creation, Payment processing etc.
• Created and tested over 100 test scripts for a wide range of RICEFW items.

Project: UGI Corporation

Key Responsibilities:

• Served as the lead FICA consultant from an offshore location, managing and delivering solutions by ensuring the successful and timely resolution of functional tickets.
• Worked closely with the client for gathering business requirements and translating them to the technical requirements for the developers.
• Conducted weekly status calls with business users to provide updates on FICA-related matters.
• Conducted analysis and prepared weekly statistical reports for out-of-balance billing in SAP.
• Handled various new change requests in the following areas:
• Security Deposit: Developed custom FM logic to calculate security deposits and modified existing logic for releasing security deposits.

Installment Plan

Payment Arrangement

Dunning and Collection

Project: American Water

Key Responsibilities:

• Assisted in designing a highly customized and intuitive FIORI app for the bankruptcy process.
• Studying and analyzing the existing client business processes.
• Actively worked on requirement gathering, preparing workshop content, writing functional specifications, and performed functional Unit testing.
• Enhanced standard business objects and screens to meet client requirements.
• Conducted multiple client and business demos to illustrate functionality within the SAP system.
• Successfully automated the bankruptcy process, reducing total processing time from approximately 30-40 minutes to 5-10 minutes.

Project: UGI Corporation

Key Responsibilities:

• Assisted in designing custom and intuitive FIORI App for move-in Process with simplified processing.
• Actively worked on requirement gathering, preparing workshop content, writing functional specifications, and performed functional Unit testing.
• Played a pivotal role in testing the complex scenarios for Credit Check functionality.
• Participated in implementation of the FIORI program aims to enhance call center operations by reducing average call handling time and increasing customer satisfaction.