Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Interests
Timeline
Generic

ARYAMISHRA PRABHAKAR DEO MUKUL

Prabhakar Deo
Thane

Summary

Over 20+ years of experience in legal compliance, contract management, and risk mitigation within the banking sector. Expert in drafting, negotiating, and managing IT, outsourcing, and professional services contracts. Successfully set up and maintained a centralized contract repository, enhancing operational efficiency. Skilled in analyzing and advising on the legal aspects of procurement and vendor relationships. Proven leadership in cross-functional team collaboration, mentoring a legal team to achieve strategic objectives. Designed and enforced compliance programs adhering to RBI, Data Privacy, and other regulatory standards. Managed and resolved complex legal disputes, including representation in high-stakes litigation.

Overview

22
22
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
2
2
Languages

Work History

Assistant Vice President (AVP) Compliance, KYC - AML & Legal

Utkarsh Small Finance Bank Limited
Mumbai
09.2022 - Current
  • • Legal Due Diligence & Compliance: Conducted comprehensive legal, statutory, and regulatory due diligence, including drafting and vetting documentation for security creation and perfection. Ensured compliance with the Banking Regulation Act, 1949, the Act, 2013, and RBI guidelines. Oversaw compliance with the Prevention of Money Laundering Act, 2002 (PMLA), and managed adherence to laws and regulations in banking operations, including retail products and claim settlements.
  • • Contract Drafting & Negotiation: Drafted, vetted, and negotiated various contracts (e.g., confidentiality agreements, Service Level Agreements) and transactional documents, while engaging stakeholders, legal counsel, and auditors. Responsible for drafting, reviewing, negotiating, and executing procurement contracts, including supplemental agreements, addendums, and license agreements for IT services, outsourcing, and non-IT professional services. Establish, maintain, and review contract templates and guidelines to align with regulatory and business requirements. Identify and analyze business objectives of procurement/licensing/consulting transactions, providing strategic risk-benefit analysis and advice to stakeholders. Ensure adherence to internal guidelines (including legal, regulatory, and taxation requirements) for all vendor contracts, ensuring compliance with RBI guidelines, data privacy laws, and other applicable regulations. Establish and maintain a centralized contract repository for the Bank, define processes for its regular upkeep and update, and improve access and transparency for key stakeholders. Manage the amendment, renewal, and execution of contracts to align with evolving business needs, ensuring seamless contract lifecycle management
  • • Execution & Operational Advisory: Guided the execution of legal documentation and spearheaded due diligence processes, ensuring all necessary precautions were observed. Title & Property Security:
  • • Scrutinized title investigations and original documents to validate property security, preparing detailed title reports to safeguard bank interests.
  • • Regulatory Compliance & Risk Management: Ensured compliance with RBI debit and credit card guidelines, developed risk management policies to reduce litigation, and effectively managed legal expenses.
  • • Legal Drafting & Correspondence: Drafted and reviewed responses to courts, regulators (including RBI), and judicial authorities, ensuring timely and accurate replies to legal notices, RTIs, summons, and other communications.
  • • Training & Development: Conducted training sessions for LEAs and internal teams on legal processes, compliance, and fraud management, fostering collaboration and enhancing understanding of legal procedures.
  • • Credit Information & Advocate Management: Managed compliance with the CBIL Act, empaneled and reviewed legal representatives, and undertook additional assignments to support compliance and legal functions.
  • • Fraud & Litigation Management: Led the litigation team in managing fraud cases and other litigation across Consumer Forums, Civil Courts, High Courts, and quasi-judicial forums. Engaged with law enforcement agencies to optimize fraud recovery and managed police complaints related to fraud cases.
  • • Litigation Representation & Advisory: Managed legal risks and represented the bank in proceedings under the SARFAESI Act, 2002, the RDB Act & 1993, and their allied Rules, Regulations, Circular, and Notifications respectively. The Legal Services Authorities Act, 1987, The Limitations Act, The Arbitration and Conciliation Act, 1996, The Micro Small and Medium Enterprises Development Act, 2006, proceedings under section 101 of the Maharashtra State Cooperative Society Act, 1960, and the Central Co-operative Society Act, 2002, and their applicable rules,
  • • Familiar with RBI guidelines on Master Circular - Asset Reconstruction, Quarterly Statement to be submitted by Securitization Companies/Reconstruction Companies registered with the Reserve Bank of India under Section 3(4) of the SARFAESI Act, Master Direction- Non-Banking Financial Company Returns (Reserve Bank) Directions, 2016, Submission of Financial Information to Information Utilities, Investment in NBFCs from FATF non-compliant jurisdictions, Fair Practices Code for Asset Reconstruction Companies, Master Direction - Reserve Bank of India (Transfer of Loan Exposures) Directions, 2021, Master Direction fit and proper 2018, Guidelines on Sale of Stressed Assets by Banks and Master Circular on directions instructions issued to the Securitization Companies Reconstruction Companies.
  • • Stakeholder & External Counsel Engagement: Liaised with external counsel, law enforcement agencies, and other stakeholders, providing updates on case laws and legal trends to protect the company's interests. Managed relationships with external counsel for cost-effective and successful dispute resolution.
  • • Employment Law Advisory: Advised on all employment law matters, including compliance with the Industrial Disputes Act, 1947, Contract Labor (Regulation and Abolition) Act, 1970, and the Posh Act, 2013.
  • • Provided strategic counsel on employee contracts, workplace policies, and termination procedures.
  • • Risk Identification & Mitigation: Identified and mitigated employment law risks, collaborated with HR and senior management on legal strategies, and led efforts to settle disputes before escalation.
  • Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
  • Optimized resource allocation by analyzing operational needs, reallocating resources as needed to maximize efficiency across all functions.
  • Increased efficiency by streamlining processes and implementing new software tools for the team.
  • Fostered strong relationships with key clients, leading to repeat business and a significant increase in customer satisfaction ratings.
  • Led cross-functional teams to deliver successful projects on time and within budget, enhancing company reputation in the industry.
  • Enhanced communication between departments by developing effective reporting structures and information-sharing platforms.
  • Managed risk effectively by implementing robust compliance procedures and conducting regular audits of internal controls.
  • Drove innovation by encouraging creative problem-solving among team members and staying abreast of industry trends and best practices.
  • Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
  • Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
  • Implemented data-driven decision-making processes, leading to more informed strategic choices and improved overall performance metrics.
  • Reduced costs by negotiating vendor contracts and identifying areas for potential savings within department budgets.
  • Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
  • Oversaw change management initiatives, ensuring smooth transitions during periods of organizational restructuring or process improvements.
  • Contributed to budget planning, and initiatives for communications, planning and coordination of facility management and space allocations.
  • Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture.
  • Improved employee retention rates through the development of comprehensive training programs and mentorship initiatives.
  • Developed comprehensive financial forecasts based on historical data analysis, enabling more accurate budget planning and resource allocation.
  • Established and directed successful programs focused on [Area].
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reported issues to higher management with great detail.

Chief Manager

Utkarsh Small Finance Bank Limited
Mumbai
09.2019 - 09.2022
  • Legal Due Diligence & Compliance: Conducted comprehensive legal, statutory, and regulatory due diligence, including drafting and vetting documentation for security creation and perfection. Ensured compliance with the Banking Regulation Act, 1949, the Act, 2013, and RBI guidelines. Oversaw compliance with the Prevention of Money Laundering Act, 2002 (PMLA), and managed adherence to laws and regulations in banking operations, including retail products and claim settlements.
  • Contract Drafting & Negotiation: Drafted, vetted, and negotiated various contracts (e.g., confidentiality agreements, Service Level Agreements) and transactional documents, while engaging stakeholders, legal counsel, and auditors. Responsible for drafting, reviewing, negotiating, and executing procurement contracts, including supplemental agreements, addendums, and license agreements for IT services, outsourcing, and non-IT professional services. Establish, maintain, and review contract templates and guidelines to align with regulatory and business requirements. Identify and analyze business objectives of procurement/licensing/consulting transactions, providing strategic risk-benefit analysis and advice to stakeholders. Ensure adherence to internal guidelines (including legal, regulatory, and taxation requirements) for all vendor contracts, ensuring compliance with RBI guidelines, data privacy laws, and other applicable regulations. Establish and maintain a centralized contract repository for the Bank, define processes for its regular upkeep and update, and improve access and transparency for key stakeholders. Manage the amendment, renewal, and execution of contracts to align with evolving business needs, ensuring seamless contract lifecycle management.
  • Execution & Operational Advisory: Guided the execution of legal documentation and spearheaded due diligence processes, ensuring all necessary precautions were observed.
  • Title & Property Security: Scrutinized title investigations and original documents to validate property security, preparing detailed title reports to safeguard bank interests.
  • Regulatory Compliance & Risk Management: Ensured compliance with RBI debit and credit card guidelines, developed risk management policies to reduce litigation, and effectively managed legal expenses.
  • Legal Drafting & Correspondence: Drafted and reviewed responses to courts, regulators (including RBI), and judicial authorities, ensuring timely and accurate replies to legal notices, RTIs, summons, and other communications.
  • Training & Development: Conducted training sessions for LEAs and internal teams on legal processes, compliance, and fraud management, fostering collaboration and enhancing understanding of legal procedures.
  • Credit Information & Advocate Management: Managed compliance with the CBIL Act, empaneled and reviewed legal representatives, and undertook additional assignments to support compliance and legal functions.
  • Fraud & Litigation Management: Led the litigation team in managing fraud cases and other litigation across Consumer Forums, Civil Courts, High Courts, and quasi-judicial forums. Engaged with law enforcement agencies to optimize fraud recovery and managed police complaints related to fraud cases.
  • Litigation Representation & Advisory: Managed legal risks and represented the bank in proceedings under the SARFAESI Act, 2002, the RDB Act & 1993, and their allied Rules, Regulations, Circular, and Notifications respectively. The Legal Services Authorities Act, 1987, The Limitations Act, The Arbitration and Conciliation Act, 1996, The Micro Small and Medium Enterprises Development Act, 2006, proceedings under section 101 of the Maharashtra State Cooperative Society Act, 1960, and the Central Co-operative Society Act, 2002, and their applicable rules.
  • Familiar with RBI guidelines on Master Circular - Asset Reconstruction, Quarterly Statement to be submitted by Securitization Companies/Reconstruction Companies registered with the Reserve Bank of India under Section 3(4) of the SARFAESI Act, Master Direction- Non-Banking Financial Company Returns (Reserve Bank) Directions, 2016, Submission of Financial Information to Information Utilities, Investment in NBFCs from FATF non-compliant jurisdictions, Fair Practices Code for Asset Reconstruction Companies, Master Direction - Reserve Bank of India (Transfer of Loan Exposures) Directions, 2021, Master Direction fit and proper 2018, Guidelines on Sale of Stressed Assets by Banks and Master Circular on directions instructions issued to the Securitization Companies Reconstruction Companies.
  • Stakeholder & External Counsel Engagement: Liaised with external counsel, law enforcement agencies, and other stakeholders, providing updates on case laws and legal trends to protect the company's interests. Managed relationships with external counsel for cost-effective and successful dispute resolution.
  • Employment Law Advisory: Advised on all employment law matters, including compliance with the Industrial Disputes Act, 1947, Contract Labor (Regulation and Abolition) Act, 1970, and the Posh Act, 2013. Provided strategic counsel on employee contracts, workplace policies, and termination procedures.
  • Risk Identification & Mitigation: Identified and mitigated employment law risks, collaborated with HR and senior management on legal strategies, and led efforts to settle disputes before escalation.
  • Led successful cost-saving initiatives, reducing expenses while maintaining quality standards.
  • Managed a team of professionals to achieve organizational goals and maintain high productivity levels.
  • Directed marketing efforts leading to increased brand awareness and a growing customer base.
  • Implemented effective training programs to enhance employee skills and improve overall job satisfaction.
  • Monitored competitor activity closely, using insights to devise strategies for maintaining a competitive edge in the industry.
  • Optimized resource allocation, ensuring efficient use of personnel, materials, and equipment in achieving objectives.
  • Evaluated departmental performance metrics regularly to identify areas for improvement and implement corrective actions as needed.
  • Increased revenue generation by identifying new business opportunities and expanding existing client relationships.
  • Conducted comprehensive financial analysis to inform decision-making processes at both tactical and strategic levels.
  • Facilitated change management efforts, successfully guiding the organization through periods of transition while minimizing disruption to operations.
  • Established strong relationships with key stakeholders, ensuring timely delivery on projects and customer satisfaction.
  • Negotiated contracts with vendors, securing favorable terms that resulted in cost savings for the organization.
  • Collaborated with cross-functional teams to optimize workflow processes, increasing overall productivity rates.
  • Spearheaded major projects from inception through completion, consistently meeting deadlines while staying within budget constraints.
  • Enhanced company performance by streamlining processes and improving efficiency in daily operations.
  • Improved communication across departments, fostering collaboration and enhancing overall operational effectiveness.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Implemented and developed operational standards, policies and procedures.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Championed a culture of continuous improvement within the organization by promoting best practices and encouraging employees to seek out innovative solutions to challenges faced daily.
  • Oversaw the development of innovative products or services, positioning the company as an industry leader.

Head Legal, Human Resources, Compliances and Administration

Gulf Ashley Motor Limited (Subsidiary of Ashok Leyland)
Chennai
10.2017 - 09.2019
  • Managed legal compliance for corporate transactions in line with the Indian Contract Act, 1872. Drafted and reviewed corporate agreements, ensuring alignment with legal and regulatory standards.
  • Employment Law Advisory: Advised on all employment law matters, including compliance with the Industrial Disputes Act, 1947, Contract Labour (Regulation and Abolition) Act, 1970, and the PoSH Act, 2013.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Self-motivated, with a strong sense of personal responsibility.

Assistant General Manager (Legal and Human Resources)

IDBI Bank Limited
Mumbai
08.2013 - 12.2016
  • Conducted comprehensive legal, statutory, and regulatory due diligence on documentation, including security creation, perfection, and addressing documentation issues.
  • Drafted and vetted contracts and transaction documentation, negotiated confidentiality agreements, service level agreements, and outsourcing agreements. Provided legal advice on documentation execution and ensured compliance with applicable laws, regulations, and bank policies.
  • Scrutinized title investigations, responded to statutory notices, and protected the banks in legal proceedings. Advised on banking litigations, including fraud cases, and managed HR-related legal matters. Directed legal and HR functions, ensuring compliance with employment laws and regulations, including the Industrial Disputes Act, 1947.
  • Ensured adherence to the CBIL Act, RBI schemes, and credit information regulations. Oversaw the empaneling and performance review of advocates and legal firms.
  • Handled various legal assignments as directed by the bank.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Developed and enforced health and safety protocols, significantly reducing workplace accidents.
  • Developed partnerships with local businesses, expanding brand's presence and community involvement.
  • Negotiated with suppliers to secure cost-effective contracts, improving profit margins.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Initiated local marketing campaign, increasing foot traffic and sales.
  • Enhanced operational efficiency by streamlining inventory management processes.
  • Trained new staff members, equipping them with skills needed for success in their roles.
  • Analyzed sales data to identify and capitalize on trends, driving revenue growth.
  • Improved operational workflows, resulting in smoother running of establishment.
  • Implemented customer feedback system, leading to improved service offerings.
  • Implemented cost-saving measures without compromising on quality, boosting bottom line.
  • Upgraded technology systems, enhancing overall business efficiency and customer interaction.
  • Conducted regular competitor analysis to stay ahead in market trends and offerings.
  • Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Resolved problems promptly to elevate customer approval.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
  • Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
  • Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
  • Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.

Manager

IDBI Bank Limited
Mumbai
09.2008 - 08.2013
  • Conducting legal, statutory, and regulatory due diligence on documentation, creation of security & perfection of security, addressing issues related to drafting and vetting of various documentation relating or connected to concerned stakeholders including a further charge on property, revival or renewal of documents, pari pasu & authority letter and stamping of documents, etc.
  • Oversaw legal documentation and advised on compliance with banking laws, including the Depositories Act, 1996, and RBI regulations. Managed the end-to-end legal review process for procurement agreements, outsourcing contracts, software licenses, and professional services agreements. Reviewed and negotiated commercial terms, focusing on achieving the most favorable outcomes for the Bank.
  • Maintained knowledge of current trends and regulations, ensuring contract templates and clauses were updated to reflect legal, commercial, and regulatory changes. Worked with cross-functional teams to ensure contracts met the evolving needs of the business while complying with legal and regulatory frameworks.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Launched quality assurance practices for each phase of development
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Practicing Lawyer

Private Practice
Dhanbad
06.2003 - 09.2008
  • 1Represented clients in various legal matters, providing expertise in Indian legal frameworks and regulatory compliance.
  • Analyzed and applied legal principles and performed legal research to support litigation strategy.
  • Used knowledge of legal precedents to analyze probable outcome of cases.
  • Improved client satisfaction with timely communication and thorough explanations of complex legal concepts.
  • Represented clients in court proceedings, hearings and arbitrations.
  • Prepared and reviewed contracts and other legal documents following applicable regulations.
  • Prepared and drafted wills, deeds and patent applications.
  • Negotiated settlements and mediated disputes between parties finding mutually beneficial solutions.
  • Presented evidence to defend clients or prosecute defendants in criminal or civil litigation.
  • Advised clients on variety of legal matters, including corporate governance, intellectual property, labor law and taxation.
  • Advised clients on risk mitigation strategies related to corporate governance matters, minimizing potential exposure to lawsuits or regulatory action.
  • Evaluated findings and developed strategies and arguments in preparation for case presentations.
  • Built lasting relationships with clients by demonstrating integrity, dedication, and a genuine commitment to their success.
  • Directed and supported staff with business registrations and other legal requirements.
  • Collaborated effectively with opposing counsel to expedite resolution of disputes, demonstrating professionalism and diplomatic tact.
  • Achieved favorable case outcomes by meticulously researching legal precedents and preparing persuasive arguments.
  • Collaborated with human resources and outside counsel to protect company from legal claims.
  • Delivered exceptional client service through attentive listening, empathetic understanding, and creative problem-solving to address individual needs.
  • Studied Constitution, statutes and ordinances of quasi-judicial bodies to determine ramifications for cases.
  • Drafted precise contracts that clearly outlined obligations between parties while anticipating potential areas of conflict or dispute.
  • Assisted clients with navigating complex immigration processes, guiding them through each step and ensuring all required documentation was accurately completed.
  • Negotiated favorable settlements for clients, utilizing strong interpersonal skills and strategic thinking to reach mutually beneficial agreements.
  • Championed a positive work environment within the firm, fostering collaboration among colleagues and promoting a strong culture of teamwork and mutual support.
  • Authored comprehensive estate plans tailored to each client''s unique financial situation while considering tax implications and family dynamics.
  • Increased firm revenue by effectively marketing legal services to prospective clients and expanding the scope of practice areas in response to client demand.
  • Mentored junior associates on effective legal writing techniques and courtroom presentation skills, fostering professional growth within the firm.
  • Maximized settlement outcomes for personal injury clients by diligently investigating claims and skillfully negotiating with insurance companies on their behalf.
  • Managed 100 cases claims worth over Rs. 10 Lakhs.
  • Prepared and filed pleadings, motions and other legal documents in court proceedings.
  • Researched and wrote contracts, agreements and proposals.
  • Analyzed legal documents and identified pertinent issues for clients.
  • Created and finalized contracts and other legal documents for clients.
  • Drafted motions, petitions and waivers.
  • Negotiated settlements with opposing counsel.
  • Explained available courses of action and possible repercussions of cases to clients.
  • Communicated with clients and collected information to research cases and prepare settlement offers.
  • Developed strategies for court proceedings and negotiations.
  • Represented clients in court hearings and in negotiations with other parties.
  • Counseled clients on potential outcomes of legal matters.
  • Reviewed and analyzed pertinent state and federal laws and legal precedents.
  • Minimized risk exposure through careful advice on business operations and strategic plans.
  • Drafted demurrers and replied to oppositions.
  • Researched, wrote and filed motions, writs and briefs for each case.
  • Interviewed witnesses and gathered public record research relevant to each case.
  • Conducted settlement negotiations and trial for property case with Rs.10 Lakh to 20 lakh in counterclaims.
  • Presented key evidence and exhibits during civil trials.
  • Interviewed and selected jurors to verify competency and lack of biases, presenting challenges for cause to dismiss unfit candidates.
  • Wrote Chapter 7 and 13 bankruptcy petitions.

Education

Bachelor of Arts - Laws

Banaras Hindu University
Varanasi
01.1998 - 01.2002

Bachelor of Arts - Liberal Arts

Banaras Hindu University
Varanasi
07.1994 - 01.1998

Skills

Ability to work in Team

Well versed with all the laws

Investigative Skills

Problem-Solving and Conflict Management Skills

Aware of the litigation and recovery proceedings

Well versed with the process of CIBIL and CERSAI etc

Certification

Certificate in Mediation, 01/01/08

Accomplishments

  • Streamlined contract lifecycle processes, reducing turnaround time by 30% and improving compliance rates.
  • Led legal due diligence for high-value transactions, safeguarding against potential risks.

Interests

Volunteering at legal aid clinics
Enhancing understanding of community needs and access to justice

Timeline

Assistant Vice President (AVP) Compliance, KYC - AML & Legal

Utkarsh Small Finance Bank Limited
09.2022 - Current

Chief Manager

Utkarsh Small Finance Bank Limited
09.2019 - 09.2022

Head Legal, Human Resources, Compliances and Administration

Gulf Ashley Motor Limited (Subsidiary of Ashok Leyland)
10.2017 - 09.2019

Assistant General Manager (Legal and Human Resources)

IDBI Bank Limited
08.2013 - 12.2016

Manager

IDBI Bank Limited
09.2008 - 08.2013

Practicing Lawyer

Private Practice
06.2003 - 09.2008

Bachelor of Arts - Laws

Banaras Hindu University
01.1998 - 01.2002

Bachelor of Arts - Liberal Arts

Banaras Hindu University
07.1994 - 01.1998

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