Aryan Sarote
IT Consultant
Pune
Summary
Service-focused IT leader with over 4 years of proven experience in delivering stable cloud operations and managing major incident responses for global clients. Expertise in ITIL-based service management, SLA governance, cross-functional stakeholder engagement, and effective problem resolution. Strong track record of driving multiple Priority-1 incidents to closure under high-pressure conditions, ensuring minimal business disruption. Highly adaptable with the ability to seamlessly transition between roles—from operations to product-based delivery—demonstrating a rapid learning curve that fosters immediate impact across diverse technical and business landscapes.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Network Consultant
Infosys Ltd.
01.2025 - Current
- Led troubleshooting efforts across complex network issues, enhancing system uptime and fostering client satisfaction. (worked across multiple Cisco products)
- Lead major incident response for global infrastructure — coordinate cross-functional war rooms, stakeholder communications, and expedited RCA to restore services quickly.
- Own SLA governance and escalations, driving post-incident process improvements, and playbook updates to reduce recurrence.
- Produce executive incident briefings and weekly service health dashboards for clients and internal leadership.
- Analyzed client requirements to develop strategic solutions, improving operational efficiency and client satisfaction across multiple projects.
- Collaborated with cross-functional teams to implement process improvements, enhancing project delivery timelines and team productivity.
- Developed and maintained comprehensive documentation for processes and procedures, ensuring compliance and facilitating knowledge transfer among team members.
- Conducted data analysis to identify trends and insights, leading to informed decision-making and strategic planning for client engagements.
- Delivered strategic network designs by analyzing client requirements, resulting in optimized performance and increased reliability.
- Led troubleshooting efforts across complex network issues, enhancing system uptime and fostering client satisfaction.
Cloud Operations Analyst
Accenture Technology
03.2022 - 12.2024
- Managed day-to-day operations for AWS workloads (EC2, S3, VPC, IAM, CloudWatch), on-call rotations, and incident escalations across regions.
- Implemented monitoring & observability (Splunk, Grafana), created runbooks and automated health checks to shorten mean time to detect (MTTD).
- Collaborated with cross-functional teams to troubleshoot complex technical issues and improve operational workflows.
- Documented SOPs, handled ServiceNow escalations, and coordinated with vendor teams to ensure SLA compliance.
Service Management Associate
Accenture Technology
11.2021 - 03.2022
- Managed major incidents for critical ERP network services; created SOPs, RCA templates, and mentoring materials for the operations team.
- Supported change and release activities, driving process adherence and improved client-facing communications.
- Reported on incident trends and recommended prioritized improvements to reduce repeat incidents.
Education
Bachelor of Business Administration (BBA) - International Business
Indira College of Commerce & Science
01.2021
Skills
Major Incident Management
Service Delivery
ITIL v4
SLA & KPI Management
Root Cause Analysis (RCA)
Cloud (AWS)
Cloud: AWS (EC2, S3, VPC, IAM, CloudWatch, Route53)
ITSM / Processes: ServiceNow, ITIL, SLA Management
undefinedCertification
ITIL v4 Foundation
Selected Achievements
- Successfully driven multiple P1 incidents to closure under strict timelines.
- Recognized with TechStar FY2024 for outstanding incident resolution leadership.
- Received Radiant Rising Star FY2023 for client satisfaction and escalation handling excellence.
Timeline
Network Consultant
Infosys Ltd.
01.2025 - Current
Cloud Operations Analyst
Accenture Technology
03.2022 - 12.2024
Service Management Associate
Accenture Technology
11.2021 - 03.2022
Bachelor of Business Administration (BBA) - International Business
Indira College of Commerce & Science