Asad Ali Sayed

Managed end-to-end onboarding processes for multiple clients, collaborating with stakeholders and RPA team to develop Automation solutions.

• Led AVN process for 19 clients, utilizing Power Automate and Power BI for streamlined operations.
• Provided TPC work support and maintained client contact records for efficient project management.

• Liaise with managers to determine training needs and schedule training sessions
• Design effective training programs
• Managed over 80 customer calls per day, "Increased sales by 10%".
• Proven experience as corporate trainer
• Understanding of effective teaching methodologies and tools Willingness to keep abreast of new techniques in corporate teaching
• Conduct seminars, workshops, individual training sessions etc.
• Prepare educational material such as module summaries, videos etc.
• Support and mentor new employees
• Keep attendance and other records
• Manage training budgets
• Conduct evaluations to identify areas of improvement
• Monitor employee performance and response to training
• Create an inspiring team environment with a open communication culture
• Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching Listen to team members' feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments Encourage creativity and risk-taking
• Suggest and organize team building activities Executive.
• Lead Generation, Appointment Generation, BANT, HQL, SQL, Whitepaper, Webinar, Contact Discovery, CDQA

• Make reservations for planned travel, including hotels and airlines
• Post reservation changes on Amadeus and Sabre
• Post Hotel reservation on Expedia etc
• Cancellations and Escalations
• Follow up with clients about travel plans and make adjustments as needed
• Coordinate the use of bonus miles and other rewards that clients want to use
• Resolve scheduling conflicts and other issues as they come up
• Advise current and prospective clients about destination options, including pros and cons of each
• Coordinate with client's point-of-contact in days leading up to event or arrangement
• Floor assistance

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing necessary parts.
• Supporting roll-out of new applications.
• Providing support in form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.