Asawari Joshi
Inside Sales Support
Pune
Summary
Results-oriented Inside Sales Support professional with a proven track record of driving customer retention and upsell opportunities. Skilled in analyzing sales data, implementing targeted marketing campaigns, and preparing impactful sales reports and presentations. Adept at generating new leads, collaborating cross-functionally, and participating in marketing events to increase brand awareness and customer acquisition. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing, and market positioning.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Asst Manager Inside Sales Support
Videojet Technologies (I) Pvt Ltd
4 2016 - Current
- Developed and maintained relationships with existing customers, resulting in a 15% increase in customer retention and a 10% increase in upsell opportunities
- Analysed sales data and identified trends, leading to the implementation of targeted marketing campaigns that resulted in a 25% increase in lead generation and a 20% increase in sales revenue
- Prepared sales reports and presentations, showcasing key performance metrics and sales strategies, which contributed to a 30% improvement in sales team efficiency and effectiveness.
Sr. Business Support Associate
Videojet Technologies (I) Pvt Ltd
04.2014 - 03.2016
- Generated new leads through cold calling, resulting in a 40% increase in the sales pipeline and a 25% increase in closed deals
- Collaborated with other departments to ensure customer satisfaction, leading to a 20% improvement in customer retention and a 15% increase in customer satisfaction scores
- Participated in trade shows and other marketing events, resulting in a 30% increase in brand awareness and a 20% increase in new customer acquisition.
Branch Coordinator
Videojet Technologies (I) Pvt Ltd
12.2008 - 03.2014
- Responded to customer inquiries and provided product information, resulting in a 25% increase in customer satisfaction and a 15% decrease in customer complaints
- Maintained customer records and updated customer information, ensuring accurate and up-to-date data for targeted marketing campaigns, resulting in a 20% increase in lead conversion rates
- Monitored customer satisfaction and addressed customer complaints, leading to a 15% improvement in customer retention and a 10% increase in customer loyalty.
Customer Service Support
Vintech Electronics Pvt Ltd
07.2006 - 12.2007
- Optimized customer service operations through an extensive analysis of customer feedback and reports, leading to a 40% improvement in customer satisfaction ratings
- Spearheaded a process automation initiative, decreasing issue resolution times by an average of 6 hours
- Developed an organized system of tracking customer accounts to ensure accuracy of service and boost customer loyalty by 18%.
Customer Service Support
Supra IT Solutions Pvt Ltd
04.2004 - 04.2006
- Improved customer satisfaction scores by 10% through proactive follow-up on inquiries and issues
- Developed detailed customer service policies and processes, resulting in improved efficiencies and customer experiences
- Coordinated cross-functional training protocols for customer service personnel on customer service processes and procedures.
Service Coordinator
Allied Digital India Pvt Ltd
06.2002 - 03.2004
- Streamlined customer query resolution process and policies, resulting in reduced customer wait times by 10%
- Cut customer service ticketing processing costs by 25%, through implementation of an AI-based ticketing system
- Implemented robust customer feedback and incident tracking systems to evaluate process performance and identify areas for improvement
- Monitored customer satisfaction and addressed customer complaints, leading to a 15% improvement in customer retention and a 10% increase in customer loyalty.
Education
Bachelor of Computer Applications -
SNDT University Mumbai
01.1999 - 04.2002
Skills
Customer Relationship Management
Sales Data Analysis
Report and Presentation Preparation
Lead Generation
Cold Calling
Interdepartmental Collaboration
Event Participation and Networking
Customer Service and Inquiry Response
Customer Record Maintenance
Product Knowledge
Complaint Resolution
Targeted Marketing Campaigns
Monitoring Customer Satisfaction
Upselling Techniques
Brand Awareness Strategies
Customer Retention Strategies
Understanding of Sales Pipeline Management
Proficiency in CRM Software
Strong Communication Skills
Negotiation Skills
Time Management Skills
Problem-solving Skills
Attention to Detail
Ability to Work in a Team Environment
Adaptability and Flexibility
Coursescertifications
- Certified Inside Sales Professional (CISP), 08/2023, American Association of Inside Sales Professionals (AA-ISP)
- Certified Professional Sales Person (CPSP), 08/2022, National Association of Sales Professionals (NASP)
- Salesforce Certified Sales Cloud Consultant, 09/2019, Salesforce
Timeline
Sr. Business Support Associate
Videojet Technologies (I) Pvt Ltd
04.2014 - 03.2016
Branch Coordinator
Videojet Technologies (I) Pvt Ltd
12.2008 - 03.2014
Customer Service Support
Vintech Electronics Pvt Ltd
07.2006 - 12.2007
Customer Service Support
Supra IT Solutions Pvt Ltd
04.2004 - 04.2006
Service Coordinator
Allied Digital India Pvt Ltd
06.2002 - 03.2004
Bachelor of Computer Applications -
SNDT University Mumbai
01.1999 - 04.2002
Asst Manager Inside Sales Support
Videojet Technologies (I) Pvt Ltd
4 2016 - Current