Summary
Overview
Work History
Education
Skills
ABOUT ME
Interests
Timeline
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ASHIM RAINA

Territory Service Manager
Pune

Summary

Enthusiastic and passionate professional with a strong interest in vehicles and robotics, combining hands-on technical expertise with proven leadership in dealership service management. Skilled in automotive diagnostics, repair, and preventive maintenance across diverse vehicle types. Adept at inspections, fault identification, and quality repairs, as well as vendor negotiation, KPI tracking, and workflow optimization. Recognized for improving operational efficiency, enhancing customer satisfaction, and fostering a safety-first culture while mentoring teams to achieve service excellence.

Overview

9
9
years of professional experience
3
3
Languages

Work History

Territory Service Manager

TVS Motor Company
04.2024 - Current
  • Oversaw and supported dealership service operations across the assigned territory, ensuring adherence to company standards, and delivering consistent customer experiences.
  • Developed actionable plans from high-level business directives, aligning dealership objectives with organizational goals.
  • Negotiated favorable contracts with vendors, reducing parts and supply costs, and improving dealership profitability.
  • Leveraged data analytics and KPI tracking to assess dealership performance, identify gaps, and drive targeted improvement initiatives.
  • Streamlined dealership workflows and implemented strategic workload distribution, increasing efficiency and technician productivity.
  • Established and enforced safety protocols at dealerships, significantly reducing workplace accidents, and promoting a safety-first culture.
  • Designed and delivered training programs for service technicians and dealership staff, enhancing technical capabilities and customer service skills.
  • Improved customer satisfaction and retention by enabling dealerships to resolve service issues promptly, and deliver exceptional after-sales service.

Senior Service Advisor

Talera Ford
09.2021 - Current
  • Examined records and papers to verify warranty and service contract coverage.
  • Inspected completed jobs before retuning vehicles to customers; verified satisfaction with results.
  • Estimated costs of vehicle repair.
  • Researched coverages under warranties and determined requirements for coverage
  • Reviewed customer feedback surveys regularly in order to identify areas of improvement within the service department.

Technical Technician

Jaguar & Land Rover
12.2016 - 01.2017
  • Worked in the Paint and Body Shop, learning manufacturer-specific repair and refinishing techniques.
  • Gained hands-on experience with tools, processes, and quality checks used in premium automotive production.
  • Developed an understanding of precision standards, and workflow in a luxury vehicle facility.

Education

B.E. - Automobile

Dhole Patil College of Engineering
Pune, India

HSC - Science

Vivekanand Public School
New Delhi, India

SSC -

Kendriya Vidalaya

Skills

Dealership Operations Management

Vendor Negotiation & Contract Management

Customer Relationship Management (CRM)

KPI Tracking & Data-Driven Decision Making

Service Workflow Optimization

Team Leadership & Staff Training

Safety Protocol Implementation

Automotive Diagnostics & Repair (Premium Vehicles)

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ABOUT ME

Automotive professional with expertise in service management and diagnostics, eager to expand skills and gain international experience.

Interests

Basket Ball

Books

Music

Timeline

Territory Service Manager

TVS Motor Company
04.2024 - Current

Senior Service Advisor

Talera Ford
09.2021 - Current

Technical Technician

Jaguar & Land Rover
12.2016 - 01.2017

B.E. - Automobile

Dhole Patil College of Engineering

HSC - Science

Vivekanand Public School

SSC -

Kendriya Vidalaya

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ASHIM RAINATerritory Service Manager