Ashish Dawda
Last Mile Ops
Malad-West
Summary
Professional in territory management with keen eye for strategic planning and customer engagement. History of driving market expansion and building lasting client relationships. Highly collaborative team player with sharp focus on achieving results and adapting to dynamic market trends. Known for effective communication and problem-solving abilities
Overview
10
10
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Territory Manager
Livspace
Mumbai
12.2024 - Current
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Organized regular training sessions for team members to enhance their product knowledge and overall sales skills.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Trained and mentored ground representatives in Operation techniques and strategies.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Improved product knowledge across team through organization of regular training sessions, resulting in more confident and effective sales presentations.
Operation Lead
Livspace
Mumbai
04.2022 - 12.2024
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets
- Handling over 10-12 projects at a time
- Coordinating with multiple vendors at same time for smooth working on site
- Escalated incidents to next level to remain compliant with company's standards and procedures
- Produced reports and updated customers and senior leaders on progress and roadblocks
- Compiled information from multiple, reliable sources and uploaded to system
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities
- Created and maintained quarterly newsletter to make project progress, annual corporate strategy and upcoming projects information available to stakeholders throughout organization
- Closely collaborated with project members to identify and quickly address problems
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands
- Reported on status for each project to appropriate stakeholders
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
- Obtained needed resources by strategically negotiating with stakeholders and outside suppliers
- Verified quality of deliverables and conformance to specifications before submitting to clients
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
- Built successful project plans covering objectives, resources and staffing to meet schedules
Assistant Project Manager
Flipspaces Technology labs ltd
Mumbai
09.2021 - 04.2022
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets
- Escalated incidents to next level to remain compliant with company's standards and procedures
- Produced reports and updated customers and senior leaders on progress and roadblocks
- Compiled information from multiple, reliable sources and uploaded to system
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities
- Created and maintained quarterly newsletter to make project progress, annual corporate strategy and upcoming projects information available to stakeholders throughout organization
- Closely collaborated with project members to identify and quickly address problems
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands
- Reported on status for each project to appropriate stakeholders
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
- Obtained needed resources by strategically negotiating with stakeholders and outside suppliers
- Built successful project plans covering objectives, resources and staffing to meet schedules
- Verified quality of deliverables and conformance to specifications before submitting to clients
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
- Built successful project plans covering objectives, resources and staffing to meet schedules
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
Site Supervisor
Flipspaces Technology labs ltd
Mumbai
10.2019 - 08.2021
- Developed work schedules for team members to maximize shift coverage
- Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions
- Complied with safe operating practices and assessed operational procedures against best practices
- Supervised contractor work processes and adherence to project schedule
- Coordinated site investigations, documented issues and escalated to executive teams
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets
- Attended weekly meetings to discuss safety procedures, compliance issues and facility maintenance
- Monitored, coached and supervised team of 40 Labours and 15 contractors at onetime
Site Supervisor
Monochrome Design Studio
Mumbai
03.2016 - 09.2019
- Initiated onsite safety program and properly trained team members to decrease injuries
- Developed work schedules for team members to maximize shift coverage
- Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions
- Complied with safe operating practices and assessed operational procedures against best practices
Site Supervisor
Architect Pravin Waghela
Mumbai
07.2015 - 02.2016
- Developed work schedules for team members to maximize shift coverage
- Supervised contractor work processes and adherence to project schedule
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
Education
High School Diploma -
FR. Agnelo High School
Mumbai, India 06.2001 - 03.2002
HSC -
Lords College
Mumbai, India 07.2002 - 04.2005
B.com - Commerce
Mumbai University
Mumbai, India 08.2005 - 04.2010
Skills
- Advanced Excel Proficiency
- Proficient in AutoCAD
- Proficient in Google SketchUp
- Customer relationship management
- Relationship building
- Goals and performance
- Issue resolution
- Opportunities identification
- Team collaboration and leadership
Personal Information
- Date of Birth: 07/28/86
- Marital Status: Married
Timeline
Territory Manager
Livspace
12.2024 - Current
Operation Lead
Livspace
04.2022 - 12.2024
Assistant Project Manager
Flipspaces Technology labs ltd
09.2021 - 04.2022
Site Supervisor
Flipspaces Technology labs ltd
10.2019 - 08.2021
Site Supervisor
Monochrome Design Studio
03.2016 - 09.2019
Site Supervisor
Architect Pravin Waghela
07.2015 - 02.2016
B.com - Commerce
Mumbai University
08.2005 - 04.2010
HSC -
Lords College
07.2002 - 04.2005
High School Diploma -
FR. Agnelo High School
06.2001 - 03.2002
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