Professional in territory management with keen eye for strategic planning and customer engagement. History of driving market expansion and building lasting client relationships. Highly collaborative team player with sharp focus on achieving results and adapting to dynamic market trends. Known for effective communication and problem-solving abilities
Overview
10
10
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Territory Manager
Livspace
Mumbai
12.2024 - Current
Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
Organized regular training sessions for team members to enhance their product knowledge and overall sales skills.
Established successful account relationships by building rapport and maintaining consistent communication.
Trained and mentored ground representatives in Operation techniques and strategies.
Expanded territory coverage by strategically identifying and targeting high-potential accounts.
Improved product knowledge across team through organization of regular training sessions, resulting in more confident and effective sales presentations.
Operation Lead
Livspace
Mumbai
04.2022 - 12.2024
Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets
Handling over 10-12 projects at a time
Coordinating with multiple vendors at same time for smooth working on site
Escalated incidents to next level to remain compliant with company's standards and procedures
Produced reports and updated customers and senior leaders on progress and roadblocks
Compiled information from multiple, reliable sources and uploaded to system
Delivered high level of service to clients to both maintain and extend relationship for future business opportunities
Created and maintained quarterly newsletter to make project progress, annual corporate strategy and upcoming projects information available to stakeholders throughout organization
Closely collaborated with project members to identify and quickly address problems
Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands
Reported on status for each project to appropriate stakeholders
Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
Obtained needed resources by strategically negotiating with stakeholders and outside suppliers
Verified quality of deliverables and conformance to specifications before submitting to clients
Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
Built successful project plans covering objectives, resources and staffing to meet schedules
Assistant Project Manager
Flipspaces Technology labs ltd
Mumbai
09.2021 - 04.2022
Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets
Escalated incidents to next level to remain compliant with company's standards and procedures
Produced reports and updated customers and senior leaders on progress and roadblocks
Compiled information from multiple, reliable sources and uploaded to system
Delivered high level of service to clients to both maintain and extend relationship for future business opportunities
Created and maintained quarterly newsletter to make project progress, annual corporate strategy and upcoming projects information available to stakeholders throughout organization
Closely collaborated with project members to identify and quickly address problems
Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands
Reported on status for each project to appropriate stakeholders
Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
Obtained needed resources by strategically negotiating with stakeholders and outside suppliers
Built successful project plans covering objectives, resources and staffing to meet schedules
Verified quality of deliverables and conformance to specifications before submitting to clients
Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
Built successful project plans covering objectives, resources and staffing to meet schedules
Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
Site Supervisor
Flipspaces Technology labs ltd
Mumbai
10.2019 - 08.2021
Developed work schedules for team members to maximize shift coverage
Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions
Complied with safe operating practices and assessed operational procedures against best practices
Supervised contractor work processes and adherence to project schedule
Coordinated site investigations, documented issues and escalated to executive teams
Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets
Attended weekly meetings to discuss safety procedures, compliance issues and facility maintenance
Monitored, coached and supervised team of 40 Labours and 15 contractors at onetime
Site Supervisor
Monochrome Design Studio
Mumbai
03.2016 - 09.2019
Initiated onsite safety program and properly trained team members to decrease injuries
Developed work schedules for team members to maximize shift coverage
Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions
Complied with safe operating practices and assessed operational procedures against best practices
Site Supervisor
Architect Pravin Waghela
Mumbai
07.2015 - 02.2016
Developed work schedules for team members to maximize shift coverage
Supervised contractor work processes and adherence to project schedule
Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
Education
High School Diploma -
FR. Agnelo High School
Mumbai, India
06.2001 - 03.2002
HSC -
Lords College
Mumbai, India
07.2002 - 04.2005
B.com - Commerce
Mumbai University
Mumbai, India
08.2005 - 04.2010
Skills
Advanced Excel Proficiency
Proficient in AutoCAD
Proficient in Google SketchUp
Customer relationship management
Relationship building
Goals and performance
Issue resolution
Opportunities identification
Team collaboration and leadership
Personal Information
Date of Birth: 07/28/86
Marital Status: Married
Timeline
Territory Manager
Livspace
12.2024 - Current
Operation Lead
Livspace
04.2022 - 12.2024
Assistant Project Manager
Flipspaces Technology labs ltd
09.2021 - 04.2022
Site Supervisor
Flipspaces Technology labs ltd
10.2019 - 08.2021
Site Supervisor
Monochrome Design Studio
03.2016 - 09.2019
Site Supervisor
Architect Pravin Waghela
07.2015 - 02.2016
B.com - Commerce
Mumbai University
08.2005 - 04.2010
HSC -
Lords College
07.2002 - 04.2005
High School Diploma -
FR. Agnelo High School
06.2001 - 03.2002
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