Banking Softwares
Ashish Devadiga
Banking Professional
Mumbai
Summary
Dynamic banking professional with a proven track record at HDFC Bank, excelling in vulnerability assessment and access control. Recognized for enhancing operational efficiency and client satisfaction through strategic process improvements and exceptional problem-solving skills. Adept at mentoring teams and implementing training programs that drive performance and compliance.
Overview
8
8
years of professional experience
1
1
Certification
4
4
Languages
Work History
Personal Banking Authorizer
HDFC Bank
05.2023 - Current
- Streamlined branch operations by optimizing workflow processes for enhanced efficiency.
- Led a team of staff to ensure compliance with banking regulations and internal policies.
- Implemented training programs to enhance employee performance and customer service skills.
- Analyzed operational data to identify trends and improve service delivery.
- Trained junior staff on authorization procedures and best practices, promoting knowledge sharing within the team.
- Managed complex authorization cases, utilizing problem-solving skills to resolve issues effectively and promptly.
- Conducted regular audits of authorized transactions, ensuring accuracy and adherence to internal controls.
- Collaborated with cross-functional teams to streamline approval processes and enhance customer service.
- Developed and maintained documentation for authorization workflows, supporting compliance and training initiatives.
- Provided valuable feedback on system improvements that resulted in increased automation and reduced manual intervention.
- Organized internal workshops on policy updates, keeping the team up-to-date on relevant changes affecting their work.
- Reduced errors in authorization documents by implementing a rigorous quality control process before submission.
- Collaborated with various departments to ensure timely processing of requests and documentation.
- Authorized loan disbursements while ensuring compliance with banking regulations.
- Managing overall operations of the branch i.e. CRM, Account opening, Customer Instructions,Legal Notices, Death Claims and all day to day operations.
Associate Relationship Manager
Standard Chartered Bank
05.2022 - 05.2023
- Managed client portfolios to enhance customer satisfaction and retention.
- Assisted in developing tailored financial solutions for diverse client needs.
- Collaborated with cross-functional teams to streamline account opening processes.
- Analyzed client data to identify growth opportunities and mitigate risks.
- Implemented feedback mechanisms to improve service quality and client engagement.
- Provided exceptional customer service, resolving issues promptly and effectively to ensure high client retention rates.
- Monitored client portfolios regularly, ensuring optimal performance and mitigating potential risks.
- Strengthened client relationships by conducting regular meetings and addressing their financial needs.
- Mentored junior associates, sharing knowledge about best practices in relationship management to foster a collaborative work environment.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Branch Relationship Officer
Axis Bank
07.2017 - 05.2022
- Developed strong client relationships to enhance customer satisfaction and retention.
- Coordinated with internal teams to resolve complex customer inquiries and issues promptly.
- Developed strong rapport with customers by consistently delivering friendly, attentive service that met or exceeded their expectations.
- Developed and maintained comprehensive knowledge of banking products to provide informed customer guidance.
- Strengthened client relationships through regular communication and personalized financial advice.
- Enhanced customer satisfaction by providing exceptional banking products and services tailored to individual needs.
- Assisted clients in understanding complex banking terms, enabling informed decisions about their financial future.
- Contributed to a positive work environment by cultivating strong professional relationships with colleagues across departments within the organization.
- Analyzed customer needs and recommended appropriate banking products and services.
- Facilitated resolution of customer inquiries and issues to ensure seamless service delivery.
- Collaborated with cross-functional teams to streamline branch operations and improve efficiency.
- Trained and mentored junior staff on customer service best practices and banking procedures.
- Implemented process improvements to enhance service delivery and reduce turnaround times.
- Prepared detailed reports on customer feedback to support strategic decision-making.
- Led initiatives to promote new banking products, driving increased customer engagement.
- Cultivated strong customer relationships to enhance client satisfaction and retention.
- Analyzed customer financial needs to recommend appropriate banking products and services.
- Streamlined account opening processes to reduce customer wait times and improve service efficiency.
- Implemented cross-selling strategies that increased product uptake among existing customers.
Education
Master of Commerce - Accounting And Finance
Tolani College of Commerce And Economics
Mumbai, India 04.2001 -
Skills
Threat detection
Access control
System monitoring
Vulnerability assessment
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 9 staff members.
Software
Microsoft Excel
Certification
AMFI & IRDA
Interests
TRAVEL
ROAD TRIPS
Timeline
Personal Banking Authorizer
HDFC Bank
05.2023 - Current
Associate Relationship Manager
Standard Chartered Bank
05.2022 - 05.2023
Branch Relationship Officer
Axis Bank
07.2017 - 05.2022
Master of Commerce - Accounting And Finance
Tolani College of Commerce And Economics
04.2001 -