Ashish Dubey

• Grooming in-lines to the next level.
• Handling multiple clients and teams.
• Client monthly call and report generation.
• Setup of new clients, executing pilot projects.
• Gross margin, profitability, and cost management.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Managing different clients across programming and data processing.
• Client monthly call and report generation
• Client satisfaction measurement.
• Setup of new clients, executing pilot projects.
• Gross margin, profitability, and cost management.
• People management, team engagement, to keep the team happy and motivated.

• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Analytical support between the client service team and the development team.
• Initiating, planning, execution, controlling, and closing of projects.
• Attending client calls and kickoff meetings to discuss project requirements.
• Scripting of complex projects, creating reports, and delivering desired results on time.
• Creating documentation and checklists for client-specific standards and daily tasks.
• People management, team engagement, to keep the team happy and motivated.
• Played a very important role in settling a couple of clients for the organization.
• Tool/languages used: JavaScript, jQuery, CSS, HTML, along with survey programming tools ConfirmIT, Decipher, Qualtrics, and Dimensions.

Rewards and Recognition:

• Quarterly recognition for the entire team for seamless performance multiple times.
• Golden Pyramid Award (GPA – Annual Award) in the TEAM category (2015).

• Programming online surveys with Decipher, ConfirmIT, Dimensions (IBM’s Base Professional), and using JavaScript, jQuery, CSS, and HTML for the UI.
• Reduced system errors and improved reliability through rigorous debugging processes.
• Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
• Attending client calls and kickoff meetings.
• Good client communication through emails.
• Mentoring juniors and conducting team meetings for the entire team.
• Training new employees on client-specific standards and scripting modules.
• Delivering quality work in a timely manner.
• Conducting weekly team meetings for the entire team to monitor and plan performance on both the individual and organizational levels.
• Good working knowledge of web technologies and applications.
• Helped in successful transitions from ConfirmIT to Dimensions for the client.

Rewards and Recognition:

• Recognized with five Spotlights and combined two quarterly recognitions for individual best performances on complex jobs with tight timelines.