ASHISH KHADSE
Nagpur
Summary
Customer Service and Process Support professional with over 6 years of experience at TCS, handling voice and email support in the BFSI domain (AVIVA UK Life Insurance). Skilled in customer escalation handling, process improvement, service quality, and complaint resolution. Currently interning at GRCxperts as a Business Development Associate, connecting with CISOs of MNCs and BFSI firms to provide Governance, Risk, and Compliance (GRC) solutions. Certified in Retail Banking and Mutual Fund Distribution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Development Intern
GRCxperts
02.2025 - Current
- Initiated outreach to CISOs of MNCs and BFSI clients for GRC consultation and onboarding.
- Conducted cold calls and email follow-ups to generate leads and arrange demos.
- Provided detailed client communication to support marketing and pre-sales functions.
Senior Process Associate
Tata Consultancy Services
Nagpur
02.2017 - 04.2023
- Delivered voice and email support for AVIVA UK Life Insurance customers regarding premium payments and retirement processing.
- Handled international escalations, addressing complex queries while ensuring SLA adherence.
- Conducted quality checks and weekly reporting to maintain service standards.
- Trained over 10 new employees, enhancing team capabilities and performance.
Education
Bachelor of Commerce - Finance & Accounting
RTMNU
Nagpur01.2016
Skills
- Customer support via voice and email
- Complaint resolution and escalation
- SLA adherence and quality control
- Team coordination and training
- Lead generation and cold calling
- Microsoft Excel, Outlook, and CRM tools
- Adaptability and communication skills
Certification
- Post Graduate Certificate in Retail Banking - Global BIFS Academy, 2024
- NISM Series V-A: Mutual Fund Distributor Certificate - Global BIFS Academy, 2024
- Certificate of Excellence - 5 years of service at TCS
Awards
- Star Performer (3 Times), Service & Commitment Awards, On-the-Spot Award for crisis handling during peak volume
Timeline
Business Development Intern
GRCxperts
02.2025 - Current
Senior Process Associate
Tata Consultancy Services
02.2017 - 04.2023
Bachelor of Commerce - Finance & Accounting
RTMNU
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