Ashish Paluskar
Assistant Manager - Insurance Operations
Pune
Summary
Seeking a challenging job to pursue career and achieve a high level proficiency and professionalism with fastest moving organization and to endure myself with the company expectation and beyond
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Manager
Infosys BPM Ltd
11.2022 - Current
- Managing team size of 15 members - Credit Control UK business for insurance domain
- Responsible for all activities work/deliverables to be completed and meeting all targets, KPI and SLA/ RCA analysis
- Responsible for billing/ Governance packs/ weekly calls
- Getting involving into transactions level, giving appropriate solution, reviewing weekly reports before publishing to client
- Promptly understanding clients needs and giving appropriate solution, maintaining and developing client relationship.
- Infosys Level - working as Project Manger for Brit account and responsible for BIlling Activity, generating invoices and disptching to client
Process Specialist/Credit Controller
Infosys BPM Ltd
05.2013 - 10.2022
- Sending out monthly statements to the brokers on outstanding policies
- Investigation/cleansing the outstanding debt and maintaining aged debt
- Frequently follow up with the brokers via email/calling to connect with them
- Liaising with the internal teams to resolve issues/queries to enable free cash flow of premium and maintaining query management portal accordingly
- Ensure completion of work within defined SLAs for self and the team.
Sr. Process Executive
Steria (Xansa) India Ltd
01.2008 - 01.2013
- Provide policy information to customers and IFA as per requirements like as statement, switch information, decrement quote, bonus information, fund guidance, any policy arrears details and any other relevant information
- Updating bank details, payment date as per request and issuing confirmation letter of monthly/yearly payment
- Switching units from current funds to new funds as well as redirection of premium as per customer request
Sr. Process Associates
Infosys BPM Ltd
01.2006 - 01.2008
- Planning of electronic components for Arrow's customers as per their forecast scheduling of components
- Communicate with Arrow's material planning team located in USA through mail or call
- Co-ordinate with suppliers to pipeline demand
- Performing quality checks, feedbacks sessions for team members to set expectations.
Education
Bachelor in Commerce -
Pune University
Pune 04.2004 - 06.2006
Skills
Credit Control/Account Receivables/MIS & Reporting
Life, Pensions and General Insurance - property casualty Insurance
Supply Chain Management
LM1 Certified -Insurance
Communicative/Assertive/Team player
Lean Certified - FTE's Benefits
Client and People Management
Languages
English
Hindi
Marathi
Timeline
Assistant Manager
Infosys BPM Ltd
11.2022 - Current
Process Specialist/Credit Controller
Infosys BPM Ltd
05.2013 - 10.2022
Sr. Process Executive
Steria (Xansa) India Ltd
01.2008 - 01.2013
Sr. Process Associates
Infosys BPM Ltd
01.2006 - 01.2008
Bachelor in Commerce -
Pune University
04.2004 - 06.2006
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