Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Ashish Sharma

Account Manager
Mumbai

Summary

Account Manager accomplished in managing customer service for numerous top accounts while simultaneously exceeding sales goals on new and existing products.

Overview

8
8
years of professional experience

Work History

Sales and Account Manager

Hyperready Technology
04.2025 - Current
  • Prospected and generated 15+ qualified leads in 3 months through cold calling, email outreach, and LinkedIn networking.
  • Delivered 10+ product demos to senior stakeholders, including CMOs and Marketing Heads, highlighting product value and ROI.

Key Account Manager

Refyne
09.2024 - 03.2025
  • Managing a portfolio of 30 key accounts with a total book of business worth ₹10 crores.
  • Successfully onboarded 5 clients, ensuring a seamless transition and delivering comprehensive user training to maximize application efficiency.
  • Built and maintained strong client relationships, conducted in-person meetings with 25 clients to ensure engagement and satisfaction.
  • Successfully drove account growth by upselling key solutions, leading to increased monthly disbursements.
  • Spearheaded marketing initiatives to boost product adoption and maximize client usage.
  • Delivered data-driven insights through QBRs, analyzing monthly disbursement trends and adoption metrics.
  • Proactively monitored account health daily, identifying risks and implementing corrective actions to ensure client success.
  • Resolved customer escalations efficiently by collaborating with cross-functional teams, including product, tech, and PMO.
  • Played a key role in contract renewals, ensuring retention and long-term partnerships.

Achievements - Successfully met 25 clients within 2 months of joining and Upsell products to 6 clients

Customer Success Manager

IDfy
09.2021 - 09.2024
  • Managed a portfolio of 70 SMB accounts with a business value of ₹60 lakhs in the 1st year, 15 key accounts worth ₹3 crores in the 2nd year, and 30 accounts with ₹2 crores in the 3rd year.
  • Conducted timely QBRs, delivering actionable insights to address red flags and ensure client success.
  • Achieved a 100% retention rate by fostering strong relationships and delivering exceptional account management.
  • Drove revenue growth through consistent upselling and cross-selling of products across the portfolio.
  • Maintained account health through daily monitoring and proactive actions to mitigate risks.
  • Ensured optimal product adoption by addressing usage gaps and collaborating with clients on improvement strategies.
  • Efficiently resolved customer escalations by coordinating with internal teams, including product and tech teams
  • Streamlined billing processes and ensured timely payments, resolving issues promptly to maintain smooth operations.

Achievements - 100% Customer Retention rate throughout IDfy tenure, received 2 times customer delight award for doing QBR's for majority of the clients

Customer Success Manager

Crux Intelligence
01.2019 - 09.2021
  • Managed 5 APAC regions for two enterprise accounts with a total book of business worth ₹4 crores.
  • Led integration efforts, including data transfer from client databases, writing SQL and Python scripts to manipulate and push data to the final application.
  • Oversaw seamless onboarding of users onto the Crux platform, ensuring a smooth transition.
  • Facilitated user training sessions to ensure clients could effectively utilize the platform.
  • Conducted weekly review meetings, providing actionable insights on product adoption and driving improvements.
  • Maintained high product adoption rates by engaging users through targeted notifications and email campaigns.
  • Efficiently resolved customer escalations by collaborating with internal teams, including product, tech, and PMO.


Achievements - Maintained a product adoption of 78% among the clients handled and maintained Weekly review meetings with every clients to maintain relationships

Senior Analyst

Capgemini
09.2017 - 01.2019
  • Worked as a Functional Consultant in the ERP Domain (P2P - procure to pay module) and gave support to our Client where the ERP was deployed at their premises
  • Primarily handled P3-P4 incidents raised by the client and getting on call with the client to understand the incident clearly
  • Coordinated with internal Tech and Production team on what can be the reason incident occurred and how we can rectify it
  • Ensuring the tickets generated were closing in a stipulated time to enhance good relation with the client members

Education

MBA - Operations Management

Sheila Raheja School of Business Management
09-2017

Electrical Engineering

Saraswati College of Enginnering
06-2015

Skills

  • Key account management
  • Client relationship building
  • Business development - Upsell and Cross Sell
  • Tech Skills (API, SQL, Python)
  • Excel and PPT Presentation
  • Data Analytics

Software

Clickup

Hubspot

Timeline

Sales and Account Manager

Hyperready Technology
04.2025 - Current

Key Account Manager

Refyne
09.2024 - 03.2025

Customer Success Manager

IDfy
09.2021 - 09.2024

Customer Success Manager

Crux Intelligence
01.2019 - 09.2021

Senior Analyst

Capgemini
09.2017 - 01.2019

Electrical Engineering

Saraswati College of Enginnering

MBA - Operations Management

Sheila Raheja School of Business Management
Ashish SharmaAccount Manager