Ashish Tiwari
Sales Head
Mumbai
Summary
Dynamic leader with a proven track record at API Holdings, adept in sales process optimization and fostering team collaboration. Excelled in revenue generation and competitor analysis, achieving significant sales growth. Skilled in recruitment and selection, with a focus on exceeding sales quotas through strategic planning and customer-centric solutions.
Professional sales leader with vast experience driving revenue growth and developing high-performing teams. Adept at strategic planning, market analysis, and building strong client relationships. Known for exceptional leadership and adaptability, ensuring team cohesion and alignment with shifting business needs. Strong skills in City Expansion, P&L,Inventory Planning and problem-solving, consistently delivering outstanding results.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
National Sales Head
API Holdings
Mumbai
05.2019 - Current
- Drove continuous improvement initiatives within the sales organization, cultivating a culture of innovation and excellence.
- Managed a large portfolio of accounts, consistently delivering exceptional customer service and fostering long-lasting relationships.
- Collaborated with marketing department to develop targeted campaigns that effectively communicated product value propositions to potential customers.
- Increased sales revenue by developing and implementing strategic sales plans tailored to regional markets.
- Established strong relationships with key clients, ensuring long-term customer loyalty and expanding business opportunities.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Championed a customer-centric approach within the sales organization, emphasizing the importance of understanding client needs and delivering tailored solutions accordingly.
- Coordinated cross-functional efforts between departments such as finance, operations, and logistics to ensure seamless execution of sales strategies from inception through delivery.
- Developed and assigned monthly sales quotas to over 4 regional sales managers in North, South East West.
Retention Manager
Idea Cellular Ltd, Aditya Birla Group
Jaipur
09.2015 - 05.2019
- Fostered a culture of continuous improvement by encouraging feedback from team members and clients alike, using insights gathered to drive ongoing enhancements to retention strategies.
- Reduced churn rate by analyzing customer data and providing personalized solutions to address individual needs.
- Conducted regular reviews of account portfolios, identifying trends in customer behavior and adjusting retention strategies as needed.
- Collaborated with sales teams to identify at-risk clients and implement retention strategies accordingly.
- Managed a dedicated team of retention specialists, consistently achieving or exceeding set targets for both individual and group performance metrics.
- Closely monitored competitor activities to stay current on industry trends and incorporate best practices into ongoing retention strategy adjustments if needed.
Assistant Manager, Customer Service
Tata Group
09.2012 - 10.2015
- Analyzed customer feedback data to identify trends, make improvements, and better understand client needs.
- Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
- Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
- Oversaw the onboarding process for new employees, providing comprehensive training materials and guidance throughout their initial weeks on the job.
Assistant Manager
Reliance Telecom
01.2010 - 09.2012
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Implemented staff training programs to elevate service standards and knowledge.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Customer Service Executive
Idea Cellular Services Ltd, Aditya Birla Group
Indore
01.2008 - 01.2010
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Education
Bachelor of Science - Biotechnology
Devi Ahilya University
Indore 01.2001 - 01.2004
Skills
Sales team training
Sales presentations
Competitor analysis
Sales process optimization
Revenue generation
Recruitment and selection
New business acquisition
KPI tracking
Logistics coordination
Data analytics
Market development
Reading Books
Reading Self Help Books , Novels
Timeline
National Sales Head
API Holdings
05.2019 - Current
Retention Manager
Idea Cellular Ltd, Aditya Birla Group
09.2015 - 05.2019
Assistant Manager, Customer Service
Tata Group
09.2012 - 10.2015
Assistant Manager
Reliance Telecom
01.2010 - 09.2012
Customer Service Executive
Idea Cellular Services Ltd, Aditya Birla Group
01.2008 - 01.2010
Bachelor of Science - Biotechnology
Devi Ahilya University
01.2001 - 01.2004
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