Ashok Jadhav Nagarajan

Over the span of 12 years, I experienced steady and consistent career growth, advancing from an Associate role to a Delivery Manager. Throughout this journey, I progressively took on more responsibility in project delivery, team leadership, and client management. I developed key skills in project management methodologies, risk mitigation, and stakeholder communication. With a strong focus on continuous improvement, I led cross-functional teams and successfully delivered numerous high-impact projects, ensuring both client satisfaction and operational excellence at each stage of my career.

Currently managing a team of 140 members, overseeing the delivery of NBN Consumer from Mumbai and Pune location, ensuring alignment with client needs and expectations.

• Developed and executed comprehensive project plans, consistently meeting delivery deadlines and staying within budget.
• Fostered client relationships, becoming the primary point of contact and ensuring successful delivery through proactive communication and issue resolution.
• Led cross-functional teams in the execution of Agile methodologies, driving sprints, retrospectives, and continuous improvement initiatives.
• Identified and managed risks, resolving potential project challenges before they impacted timelines or quality.
• Worked closely with senior management to define project scope, timelines, and objectives, and delivered detailed reports on progress, milestones, and risks.

• Troubleshooting technical issues in windows operating system and Norton security software
• Performed system maintenance tasks such as disk clean-up, virus scans.
• Maintained knowledge base articles to help customers resolve common issues quickly without having to contact technical support personnel.
• Client: Microsoft and Symantec.