Sonam Jaisingh

Manager – CRM Sales

April 2024 to current

· Sales Strategy Development:

Develop and implement sales strategies to achieve organizational sales goals and revenues.

Collaborate with the marketing team to generate leads and develop promotional materials.

· Team Leadership and Management:

Lead, motivate, and mentor a team of sales representatives.

· Sales Operations:

Oversee the entire sales process, from lead generation to closing deals.

Ensure accurate and timely reporting of sales activities and results.

Manage the sales pipeline and forecast sales performance.

· Customer Relationship Management:

Build and maintain strong, long-lasting customer relationships.

Address and resolve customer concerns and issues promptly.

Ensure a high level of customer satisfaction and retention.

Prepare and present regular sales reports to senior management.

· Collaboration with Other Departments:

Work closely with marketing, product development, and customer service teams to align sales strategies with overall company objectives.

Team Lead - CRM Sales

Jan 2022 – March 2024

· Managing a team of 20+ associates, dealing with premium client queries.

· Assist in creating strong leads for sales opportunities through different communication channels.

· Driving the team to meet sales targets ranging from 1 Cr to 6.5 Cr month on month.

· Building strong relationship with the clients to understand their requirements and patterns and suggest best offers / services.

· Supervising payment and order processing.

· Working with stakeholders for exclusions and bottleneck to resolve the issues and ensure SLAs are met for a better client experience.

· Suggesting process improvement methods and designing training material for new hires in the department.

· Roster management.

· Conduct training workshops for new joinees in CRM (Sales).

· Supervising payment and order processing.

Senior Sales Associate - CRM

Jan 2021- Dec 2021

· Achieving sales target month on month.

· Provide inputs for generating / increasing leads – making lead generation strategies.

· Provide as a POC for the clients, for post order queries.

Senior Associate - Order Fulfillment

Jul 2020 – Dec 2020

· Manage the end-to-end order processing workflow.

· Ensure all customer orders are processed within the defined timelines.

· Verify order accuracy, including product, quantity, and pricing details.

Senior Sales Associate (Store)

Jul 2019 – Jun 2020

· Manage the end-to-end order processing workflow.

· Ensure all customer orders are processed within the defined timelines.

· Verify order accuracy, including product, quantity, and pricing details.

· Managed the daily functioning of the store solely as the management/production was based out of Hyderabad.

· Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

· Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

· Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

· Visual Merchandising.

· Hiring of the store team.

· Handling petty cash and accounts.

· Handling direct walk-in clients and help them with their styling needs and best offers.

· Inventory management.

· Assisted in team hiring.

· Worked with the production team for product customizations as per client requirements.

· Inventory allocation and management.

· Handling direct walk-in clients and help them

· with their styling needs and best offers.

· Assisted in team hiring.

· Worked with the production team for product

· customizations as per client requirements.

· Handling direct walk-in clients and help them with their styling needs.

· Inventory management.

· Worked with the production team for product customizations as per client requirements.

· Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

· Handling direct walk-in clients and help them with their styling needs and best offers.

· Inventory management.

· Worked with the production team for product customizations as per client requirements.