ASHWATH SHETTY
F&B MANAGER
Mumbai
Summary
To Establish A Career In The Hospitality Industry By Addressing The Two Components Of Profit: Cost And Revenues Through Consistency In Food Quality, Great Customer Service And Smart Money Management. Noted For Outstanding Communication Skills, Both With Guests And Staff; Resolve Problems Quickly And Equitably To Ensure Happy Customers & Happy Employees.
Professional in food and beverage industry, known for upholding high standards and achieving significant results. Extensive experience in enhancing operational efficiency and elevating customer experiences. Reliable team collaborator with flexible approach to changing demands, specializing in customer service and staff management.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
F&B Manager
TALKIES RESTO BAR
04.2024 - Current
- Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
- Reduced labor costs while maintaining exceptional service standards by effectively managing employee schedules and shift assignments.
- Increased revenue with targeted promotions, special events, and upselling techniques.
- Collaborated with chefs to develop innovative menus that catered to diverse clientele tastes and preferences.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained a comprehensive knowledge of industry trends in order to adapt business practices accordingly for continued success in the market.
- Boosted customer satisfaction by implementing new menu items and service improvements.
Restaurant Manager
The Secret Club & Restaurant
04.2021 - 02.2022
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
F&B Manager
Fortune Group
01.2023 - 03.2024
- Evaluated customer feedback data to identify areas for improvement in product offerings or service delivery methods.
- Developed strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
- Maintained a comprehensive knowledge of industry trends in order to adapt business practices accordingly for continued success in the market.
- Exceeded revenue targets consistently by implementing cost-control measures without compromising quality or guest experience levels.
- Ensured a safe working environment by enforcing strict adherence to health, safety, and sanitation regulations.
- Boosted customer satisfaction by implementing new menu items and service improvements.
- Established a loyal customer base by delivering exceptional service and consistently exceeding guest expectations.
- Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
- Reduced labor costs while maintaining exceptional service standards by effectively managing employee schedules and shift assignments.
Restaurant Manager
Bar Stock Exchange
10.2018 - 03.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Bar Manager
Knott yard, holiday inn
09.2016 - 10.2018
- Company Overview: Dubai
- Dubai
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Senior Bartender
The Bar Stock exchange
09.2014 - 08.2016
- Closed out cash register and prepared cashier report at close of business.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Boosted sales performance through upselling techniques and promotion of special events.
- Assisted management in creating promotional materials for upcoming events or specials.
Bartender
Big Bang Bar & Café
08.2011 - 08.2014
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Served high customer volumes during special events, nights, and weekends.
Asst. Bartender
Portuguesa Café
03.2011 - 08.2011
- Developed strong rapport with regular clientele through engaging conversation, remembering preferences, and providing personalized service.
- Enhanced overall guest experience through attentiveness to special requests or dietary restrictions when crafting cocktails or recommending beverages.
- Supported bartenders during busy periods by efficiently multitasking between drink preparation, order taking, and payment processing.
- Contributed to increased sales by suggesting popular or seasonal cocktails, promoting specials, and upselling premium liquors.
- Increased bartender productivity by prepping garnishes, glassware, ice, mixing tools, and other essential items before peak hours.
- Maintained strict adherence to local alcohol laws regarding identification checks and responsible service practices for guest safety.
Education
B.Com - Graduate in B.Com, 1 Year diploma in hospitality management
Kohinoor College of Hotel Management And Tourism Studies
Dadar, Mumbai 05.2013 - 06.2016
Skills
- Business Awareness
- Cooperation Skills
- Planning Skills
- Organizational Skills
- Decision Making
- Problem-Solving
- Mixing Drinks
- Inventory Management
- Drink Pricing Knowledge
- Bar Organization
- Staff Training
- Guest Assistance
- Query Resolution
- Service Monitoring
- Food Monitoring
- Team Management
Accomplishments
- Promoted at Bar Stock Exchange as Senior Bartender
- Promoted as Restaurant Manager at Bar Stock Exchange
- Got an opportunity for opening of new branches of Bar Stock Exchange in Mumbai, Pune, Bangalore & Hyderabad
Bartender Expertise
- Highly skilled in mixing, garnishing and serving drinks in keeping with bar’s specifications
- Comprehensive knowledge of inventory on hand, drink mechanics, and drink pricing
- Demonstrated ability to keep the bar organized, stocked and clean
- Able to help guests in selecting menu items
- Track record of taking and delivering orders quickly
- Conducting staff training for cocktails & upselling the products of bar & kitchen
Personal Information
- Date of Birth: 09/18/92
- Gender: Male
- Religion: Hindu
Documents
PASSPORT : N 1533249
Timeline
F&B Manager
TALKIES RESTO BAR
04.2024 - Current
F&B Manager
Fortune Group
01.2023 - 03.2024
Restaurant Manager
The Secret Club & Restaurant
04.2021 - 02.2022
Restaurant Manager
Bar Stock Exchange
10.2018 - 03.2020
Bar Manager
Knott yard, holiday inn
09.2016 - 10.2018
Senior Bartender
The Bar Stock exchange
09.2014 - 08.2016
B.Com - Graduate in B.Com, 1 Year diploma in hospitality management
Kohinoor College of Hotel Management And Tourism Studies
05.2013 - 06.2016
Bartender
Big Bang Bar & Café
08.2011 - 08.2014
Asst. Bartender
Portuguesa Café
03.2011 - 08.2011
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