Horology
Ashwatsai Ganesan
Operations and Marketing - Healthcare
Thane
Summary
I successfully transitioned my career from the maritime industry, to healthcare driven by my keen interest and personal experiences in the growing healthcare sector in India,
My maritime experience has instilled a disciplined skill set, enabling me to adapt to diverse situations and tackle challenges head-on.
Currently heading operations and NBD at MedRabbits Healthcare, I have demonstrated a proven track record in driving operational excellence and business growth. My tenure highlights my ability to build new revenue streams and lead teams effectively. Adept at business analysis and problem-solving, I have consistently enhanced customer satisfaction while reducing costs.
Overview
11
11
years of professional experience
4
4
Certifications
5
5
Languages
Work History
Head of Operations
Medrabbits Healthcare
01.2022 - Current
- Collaborated with executive leadership on strategic planning initiatives to drive business growth (20)
- Analyzed financial performance metrics and make data-driven decisions to optimize outcomes and strategies
- Managed crisis situations effectively
- Collaborate closely and manage some portfolios with cross-functional teams including Tech dev, Marketing, Sales, Product Development, and Finance to align strategies and execution plans.
Business Development and Operations Manager
Medrabbits Healthcare
03.2021 - 12.2022
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
Startup Founder
Bon Pupétite Pet Food, Out Of The Box Ventures LLP
09.2021 - 08.2022
- Started by designing menus of delicious and nutritious meals
- Worked on packaging to keep it convenient and sustainable.
- Set up systems for managing finances and automating deliveries.
- Gained invaluable skills as a startup entrepreneur
Customer Service Specialist
Medrabbits Healthcare
08.2020 - 03.2021
- Handled escalated calls calmly, finding resolutions that satisfied both ; company and customer's needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Resolved concerns with products or services to help with retention and drive sales.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
Account Manager
Design 2 Production
12.2018 - 01.2020
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized account plans for clients to help them achieve their business goals.
- Built relationships with customers and community to promote long term business growth.
Merchant Marine Officer
Wallem Ship Management
01.2013 - 08.2017
- VLCC ship operations as directed by CO
- Ensured compliance with maritime regulations, maintaining a safe and secure working environment on board
- Kept shipboard firefighting and lifesaving equipment properly maintained for use in emergency situations
- Worked alongside cargo team to conduct safe loading and unloading operations
Education
Bachelor of Science - Nautical Science
T S Rahaman
Nhava Raigad 04.2001 -
Skills
Operational Excellence
Networking and NBD
Team Leadership
Problem-solving abilities
Accomplishments
- Resolved product issue through consumer testing.
- Setup SOPs for smooth operations and new vertical functions
- Increased company margins by 20% through corporate consensus-building and cross-functional geographical team coordination and development.
- Promoted to Head of operations after 2 years with the company.
- Networked and built in roads with multiple hospital management for long term collaborations
- Grew current team in operations to strengthen new business opportunities.
- Established strong relationships with Key accounts managers to successfully convert Regular vendors to clients
Certification
Learning Big Query
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
Learning Big Query
04-2023
Quality Management for Operational Excellence
04-2023
The Data Science of Healthcare, Medicine, and Public Health
03-2023
Working with Upset Customers
03-2023
Head of Operations
Medrabbits Healthcare
01.2022 - Current
Startup Founder
Bon Pupétite Pet Food, Out Of The Box Ventures LLP
09.2021 - 08.2022
Business Development and Operations Manager
Medrabbits Healthcare
03.2021 - 12.2022
Customer Service Specialist
Medrabbits Healthcare
08.2020 - 03.2021
Account Manager
Design 2 Production
12.2018 - 01.2020
Merchant Marine Officer
Wallem Ship Management
01.2013 - 08.2017
Bachelor of Science - Nautical Science
T S Rahaman
04.2001 -