Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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Ashwini Bambal

Software Engineer I
Pune

Summary

Results-driven Software Engineer with 4 years of experience providing technical support for Avaya products leveraging Docker and Kubernetes technologies. Possess practical expertise in Azure cloud services. Adept at troubleshooting and resolving complex customer issues to ensure high satisfaction levels. Experienced in automation using Python, with a proven track record of developing frameworks for navigation, monitoring, and report generation.

Overview

5
5
years of professional experience

Work History

Software Engineer I

Avaya
09.2023 - Current
  • Troubleshot and resolved technical issues related to Avaya products ensuring minimal downtime and high customer satisfaction
  • Deployed and managed applications on Docker and Kubernetes in hybrid cloud environments, demonstarting expertise in containerization and cloud technologies.
  • Performed remediation and applied vulnerability fixes for on-premises and cloud systems to maintain compliance and security standards.
  • Developed and deployed Python based automation scripts to minimize reporting overhead and steamline weekly report generation
  • Activley supported customers by providing temly issue resolution, clear communication and effective problem-solving skills


Software Engineer

Betsol
08.2021 - 08.2023
  • Specialized in providing assistance for Avaya-based products such as CRM Connector and Callback Assist. This role involved troubleshooting customer issues, resolving technical queries, and ensuring optimal performance of these products.
  • Continuous learning and resolving the issues related to DSS Avaya solutions and various custom applications.
  • Developed a comprehensive understanding of Docker and Kubernetes, integral components of Avaya products, through hands-on experience and continuous learning.
  • Collaborated with clients using cloud-based applications, providing troubleshooting assistance and support, fostering strong customer relationships.
  • Developed a comprehensive automation framework using Python.

Intern

SAS Research & Development
07.2020 - 06.2021
  • Acquired the basic understanding of SAS applications such as SAS Viya, Base SAS, and the SAS programming language.
  • Data Preprocessing: Utilized SAS programming language to develop code for data preprocessing, ensuring data quality and consistency for further analysis.
  • Demand Forecasting: Built models for demand forecasting using SAS, leveraging statistical techniques and optimization algorithms to improve accuracy.
  • Pricing Models: Studied and analyzed various pricing models used in manufacturing supply chains, gaining insights into pricing strategies and their impact on revenue optimization.
  • Promotion Strategies: Explored different promotion strategies employed by supply chain members, understanding their effects on customer behavior and sales performance.

Education

M.Tech - IS

College of Engineering
07-2021

B. Tech - CSE

Smt. Kashibai Navale College of Engg
05-2018

Skills

    Technical Skills: Python, MySQL, Linux, PostgreSQL

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Websites

Accomplishments

  • Received the Team Excellence Award for the outstanding performance of the team.
  • Earned the Spot Award for notable contributions made to the team through consistent and dedicated efforts.
  • Achieved Voice of Client appreciations and received an Excellent rating on Customer Satisfaction (CSAT) surveys, reflecting the ability to provide quick resolutions and deliver high customer satisfaction.

Timeline

Software Engineer I

Avaya
09.2023 - Current

Software Engineer

Betsol
08.2021 - 08.2023

Intern

SAS Research & Development
07.2020 - 06.2021

M.Tech - IS

College of Engineering

B. Tech - CSE

Smt. Kashibai Navale College of Engg

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