Ashwini Magar
Mumbai
Summary
Proven expertise in technical support and project management, honed at Oracle Financial Services. Excelled in incident management and software debugging, enhancing customer satisfaction and operational efficiency. Skilled in SQL and Unix and adept at strategic planning, consistently delivering solutions that drive results. Demonstrates strong analytical and problem-solving abilities, with a focus on impactful achievements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
L2 Technical Analyst
Oracle Financial Services
2022.11 - Current
- Successfully completing End of Day activities after branch closure and generating EOD reports for tellers.
- Simulating issues faced by customers in lower environment to provide debugs to development team and escalate tickets accordingly.
- Test fixes provided by development team in lower environment and arrange documents and approval for deployment in Production environment for successful closure of customer issue.
- Provided application support to users in 24/7 uptime environment to solve customer issues and increase satisfaction.
- Routinely participate in Severity 1 and Severity 2 issues and help with quick analysis and development for prompt resolution.
Assistant System Engineer
Tata Consultancy Services
2019.08 - 2022.07
- Assisted in analyzing the data, planning, implementing, maintaining databases, troubleshooting issues and enhancing large database for State Bank of India(SBI).
- Identified and documented detailed business rules based on requirements analysis while working in Implementation team for SBI(Core Banking Solutions system).
- Provided L2 support and root cause analysis by breaking down and evaluating user problems.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns in ticketing tool(S-Core)
Content Creator Intern
Wellness Forever Medicare Pvt Ltd.
2017.01 - 2017.03
- Crafted dynamic content marketing pieces for broad client base to drive awareness of brands.
- Applied current editing and photography tools to increase awareness through creation of innovative and digital production.
- Worked closely with client teams by providing high-level consultation, strategic planning and creation of custom content offerings.
Education
Post Graduate Diploma in Management - Information Technology Project Management
Welingkar Institute of Management
Mumbai, India07.2023
Bachelor of Science - Information Technology
Vidyalankar School of Information Technology
Mumbai, India06.2019
Skills
- Technical Support
- Project Management
- Incident Management
- Software Debugging
- SQL
- Unix
- Code debugging
- Products and Services Knowledge
Certification
- Foundations of Project Management, Google
- Google Analytics for beginners, Google
- Foundations of User Experience (UX) Design, Google
- MTA: Introduction to Programming Using JavaScript - Microsoft
Timeline
L2 Technical Analyst
Oracle Financial Services
2022.11 - Current
Assistant System Engineer
Tata Consultancy Services
2019.08 - 2022.07
Content Creator Intern
Wellness Forever Medicare Pvt Ltd.
2017.01 - 2017.03
Post Graduate Diploma in Management - Information Technology Project Management
Welingkar Institute of Management
Bachelor of Science - Information Technology
Vidyalankar School of Information Technology
- Foundations of Project Management, Google
- Google Analytics for beginners, Google
- Foundations of User Experience (UX) Design, Google
- MTA: Introduction to Programming Using JavaScript - Microsoft
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