Ashwitha Poojary
Senior Quality Analyst
Mumbai
Summary
Results-driven Senior Quality Analyst with expertise in quality assurance initiatives and process optimization. Proven ability to mentor junior analysts and streamline workflows, ensuring compliance and enhancing product reliability.
Overview
4
4
Languages
16
16
years of professional experience
Work History
Senior Quality Analyst
Radius Global Solutions
03.2015 - Current
- Led quality assurance initiatives to enhance process efficiency and improve product reliability.
- Developed comprehensive testing strategies to ensure compliance with regulatory standards and client specifications.
- Mentored junior analysts, fostering skill development and promoting best practices in quality assessment.
- Collaborated with cross-functional teams to identify root causes of defects and implement corrective actions.
- Streamlined reporting processes, significantly reducing turnaround time for quality assessments and audits.
- Analyzed defect trends to identify recurring issues, proactively addressing underlying causes before they impacted end-users or production timelines.
Collections Representative
Tech Mahindra Business Services
09.2013 - 03.2015
- Managed collections for overdue accounts, ensuring timely resolution of customer inquiries.
- Coordinated with cross-functional teams to streamline communication and improve customer service processes.
- Analyzed account data to identify trends and provide actionable insights for management decisions.
Collections Representative
Ocwen Financial
03.2012 - 09.2013
- Handled outbound and inbound calls daily with goal of collecting owed debt.
- Maintained compliance with regulations while executing collection practices and maintaining customer relations.
Customer Service Representative
First Source
06.2010 - 03.2012
- Resolved customer inquiries via phone to enhance service satisfaction.
- Processed orders and returns efficiently to ensure timely resolution of customer issues.
- Maintained accurate records of customer interactions in CRM system for effective follow-up.
Education
HSC - Commerce
National College
Mumbai 04.2001 -
SSC - Secondary School Certificate
Cardinal Gracias High School
Mumbai, India 04.2001 -
Skills
Process optimization
Strong communication skills
Team leadership
Documentation skills
Quality assurance
Workflow documentation
Timeline
Senior Quality Analyst
Radius Global Solutions
03.2015 - Current
Collections Representative
Tech Mahindra Business Services
09.2013 - 03.2015
Collections Representative
Ocwen Financial
03.2012 - 09.2013
Customer Service Representative
First Source
06.2010 - 03.2012
HSC - Commerce
National College
04.2001 -
SSC - Secondary School Certificate
Cardinal Gracias High School
04.2001 -