Aslam Syed
Pune
Summary
Technical Support Engineer with extensive experience at Concentrix Technologies(Previously known as Convergys Corporation), specializing in Azure Virtual Desktop and Windows Server management. Proven track record in delivering exceptional B2B technical support and optimizing system performance. Adept at problem-solving and fostering strong customer relationships, ensuring high client satisfaction and efficient service delivery.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Senior Technical Advisor
Concentrix Technologies
Pune
12.2022 - Current
- As a Microsoft Enterprise Product Solutions (EPS) Support Engineer, I specialize in providing B2B technical support to Microsoft Premier Clients. My expertise spans Windows Server 2012, 2016, 2019, and 2022 OS, as well as Azure Virtual Desktop (AVD).
- Remote Desktop Services: I handle the design, implementation, and maintenance of Remote Desktop Services infrastructure, incorporating authentication, licensing, and high availability services for efficient remote access.
- Azure Virtual Desktop: I deploy and configure highly reliable and cost-efficient Azure Virtual Desktop environments, integrating profile solutions like FSLogix. I also conduct troubleshooting and root cause analysis for issue resolution.
- System Management: I implement and troubleshoot Windows System Management components, including Task Scheduler, Windows Management Instrumentation (WMI), Windows Remote Management (WinRM), PowerShell, Event Forwarding, and Microsoft Installer, optimizing server maintenance and security compliance.
- Previously Convergys Corporation
Junior Associate Operations Services
Fulcrum Digital Private Limited
Pune
10.2022 - 12.2022
- Conducted risk assessment and evaluation of insurance applications to determine eligibility and coverage terms.
- Analyzed financial, medical, and legal documents to ensure compliance with organizational policies and regulatory standards.
- Collaborated with agents, brokers, and clients to gather necessary information and clarify underwriting requirements.
- Prepared accurate documentation and maintained records for policy issuance, renewals, and claims support.
Jr Manager (Media and Marketing)
Hari Om Agencies
Daund
05.2021 - 10.2022
- Responsible for interacting with clients (local body government’s) for advertisements (Print & Digital).
- Responsible for the team of Media & Marketing.
Research Analyst
Distinct Digital Media Pvt Ltd.
Pune
11.2020 - 05.2021
- Analysing data according to given specifications.
- Maintaining quality of data and processing it.
- Operated floor support to provide guidance and aid other agents in helping clients.
- Aware of latest Windows clients as well as Server OS.
- Resolved issues within a timely fashion and collected surveys from clients.
Education
Graduation - Civil Engineering
G.H. Raisoni College of Engineering & Management
Pune05.2020
Diploma - Civil Engineering
Cusrow Wadia Institute of Technology
Pune12.2014
H.S.C -
Azam Campus
Pune03.2011
S.S.C -
St. Sebastian High School
Daund, Pune03.2009
Skills
- Windows Server management
- Azure Virtual Desktop
- Remote Desktop Services
- System troubleshooting
- Customer relationship management
- Technical documentation
- Time management
- Training and mentoring
- Customer support
- Problem-solving abilities
- Written communication
Languages
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Marathi
Upper Intermediate (B2)
B2
Certification
Windows: Remote Desktop Services, MMC, Task Schedular, Event Log, WinRM, WMI, COM & DCOM, Server Manager Foundational Training.
Timeline
Senior Technical Advisor
Concentrix Technologies
12.2022 - Current
Junior Associate Operations Services
Fulcrum Digital Private Limited
10.2022 - 12.2022
Jr Manager (Media and Marketing)
Hari Om Agencies
05.2021 - 10.2022
Research Analyst
Distinct Digital Media Pvt Ltd.
11.2020 - 05.2021
Graduation - Civil Engineering
G.H. Raisoni College of Engineering & Management
Diploma - Civil Engineering
Cusrow Wadia Institute of Technology
H.S.C -
Azam Campus
S.S.C -
St. Sebastian High School