Atharav Vinay Joshi
Business Development Executive
Mumbai
Summary
Results-driven professional with 2.5+ years of experience in international collections and healthcare processes, specializing in client negotiation, revenue generation, and dispute resolution. Proven track record of achieving targets, handling high-volume client interactions, and driving conversions. Aiming to pursue opportunities in sales and client engagement functions, leveraging strong interpersonal and negotiation skills to deliver measurable business outcomes.
Overview
3
3
years of professional experience
Work History
Senior CSA
Jefferson Capital (Firstsource Solutions)
09.2024 - Current
- Negotiated payments with US and UK customers, driving revenue targets through strong persuasion and objection handling.
- Managed customer interactions, resolving disputes, and debt-related queries while ensuring compliance and client satisfaction.
- Maintained high-volume calling, improved conversion rates, and ensured timely closures.
- Achieved a “Distinguished Performer” rating (4/5) for consistent target achievement and strong performance in a results-driven environment.
Collector
Byram Healthcare (Teleperformance)
08.2023 - 09.2024
- Analyzed EOBs and resolved insurance claim denials to ensure timely payment for medical products.
- Coordinated with U.S. insurers to address discrepancies and improve claim approval rates.
- Handled customer queries related to billing and claims, while maintaining compliance standards.
- Supported cross-selling of products/services, contributing to additional revenue generation.
Education
Bachelor of Technology - Computer Science
Prestige Institute of Engineering Management & Research
Indore, India 04.2001 -
Skills
Persuasive Communication
Lead Generation & Conversion
Revenue Generation & Target Achievement
Client Relationship Management
Conflict Resolution & Query Handling
Negotiation
MS Excel
Timeline
Senior CSA
Jefferson Capital (Firstsource Solutions)
09.2024 - Current
Collector
Byram Healthcare (Teleperformance)
08.2023 - 09.2024
Bachelor of Technology - Computer Science
Prestige Institute of Engineering Management & Research
04.2001 -