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Atul Bhujwa
Key Account Manager
Pune
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Key Account Manager
• One97 Communications Ltd. (Paytm)
02.2023 - Current
- Optimized processes related to order placement and fulfillment by streamlining workflows between sales teams and other departments within the organization.
- Presented accurate sales forecasts based on detailed analysis of market trends, ensuring optimal resource allocation for maximum results.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Established credibility within the organization by acting as a trusted advisor to both internal and external stakeholders.
- Provided exceptional customer service, addressing critical issues promptly and maintaining high levels of client satisfaction.
- Mentored junior team members on effective account management techniques, contributing to overall team success.
- Coordinated the onboarding process for new clients, facilitating smooth transitions and seamless integration into existing operations.
- Developed and delivered presentations to key customers to position products and services.
- Supported sales and reporting for large and medium-sized accounts.
Service Support Officer
SBI Payments
07.2022 - 02.2023
- Improved staff communication and collaboration by implementing internal team-building activities.
- Maintained confidentiality of sensitive information by following established document handling procedures diligently.
- Supported sales team with lead generation efforts by researching potential clients using various online tools.
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Supported project teams in achieving milestones by providing administrative assistance during crucial stages.
- Developed and updated databases to handle customer data.
- Created and maintained detailed database to develop promotional sales.
Sr. Bank Officer
AU Small Finance Bank Ltd
10.2021 - 02.2022
- Drove profitability by reallocating resources and focusing on high-potential opportunities, resulting in a significant increase in overall company revenue.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Negotiated profitable contracts with major clients, securing their loyalty while maximizing company revenue.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Investigated competitive landscape to anticipate negative business impacts.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Processing Specialist
Fiserv
06.2019 - 10.2021
- Enhanced processing efficiency by optimizing workflows and implementing new software tools.
- Exhibited strong attention to detail when reviewing documents, consistently catching errors before they reached clients or external partners.
- Stayed informed on current trends and best practices within the processing field, applying new techniques as appropriate to maintain a competitive edge in operations.
- Assisted in the development of training materials for new hires, facilitating a smooth onboarding experience for incoming team members.
- Provided exceptional customer service by resolving inquiries and addressing concerns promptly and professionally.
- Took ownership of special projects, coordinating resources and timelines to ensure successful completion within specified parameters.
- Developed comprehensive knowledge of industry-specific regulations, ensuring all processed materials adhered to the relevant guidelines.
- Supported continuous improvement initiatives by proactively identifying areas for process enhancements and recommending changes.
- Maintained high levels of accuracy throughout daily tasks, resulting in a strong track record of minimal errors or rework required.
- Leveraged advanced Excel functions for data manipulation and analysis.
Sales Coordinator
Fiserv
07.2018 - 06.2019
- Conducted market research to stay informed of industry trends, competitor activities, and emerging opportunities.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Managed a portfolio of key accounts; consistently hitting quarterly targets whilst maintaining excellent levels of customer satisfaction.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Implemented effective cross-selling strategies, increasing overall sales volume and client retention rates.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
Supervisor of Operations
Shri Sai Telecom & Laptop
06.2016 - 06.2018
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Education
B.com -
Dr. D. Y. Patil Vidyapeeth
Pune 04.2001 -
Skills
Services optimization
undefinedSoftware
Salesforce
Asset management service
Omnipay channel
Timeline
Key Account Manager
• One97 Communications Ltd. (Paytm)
02.2023 - Current
Service Support Officer
SBI Payments
07.2022 - 02.2023
Sr. Bank Officer
AU Small Finance Bank Ltd
10.2021 - 02.2022
Processing Specialist
Fiserv
06.2019 - 10.2021
Sales Coordinator
Fiserv
07.2018 - 06.2019
Supervisor of Operations
Shri Sai Telecom & Laptop
06.2016 - 06.2018
B.com -
Dr. D. Y. Patil Vidyapeeth
04.2001 -
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