Atul Murlidhar Kamble
IT Support Engineer
Mumbai
Summary
Detail-oriented desktop support engineer with a strong passion for delivering exceptional service in the information technology sector. Proficient in a diverse array of desktop applications, including maintenance and repair, while leveraging expert interpersonal communication skills to ensure complete customer satisfaction. Demonstrated experience in diagnosing and resolving technical issues swiftly, minimizing downtime for users and enhancing overall productivity. A proven track record of strong technical knowledge combined with exceptional problem-solving abilities guarantees consistent and reliable support for all users.
Overview
15
15
years of professional experience
1
1
Language
Work History
L2 Desktop Support Engineer
3i InfoTech Consultancy Services
03.2023 - Current
- Technical support to SIDBI CMD, DMD’s and other VIP users.
- Daily operational health checks on boardroom and conference rooms.
- Central support for MS Team event, meetings, and related issues.
- Online meeting support in various platforms Ex. MS Teams, Zoom
- Add PC to Domain
- Performing troubleshooting on assigned ticket and resolve the problem within SLA
- Installation and troubleshooting of Pulse secure.
- Installing and troubleshooting operating system (Win 7, 8, 10,11)
- Provide Support in Resolving Networks Problem and troubleshooting of LAN Connectivity issues
- Installation & Configuring USB and network printer
- Configuring Microsoft outlook for user and troubleshooting Mail Problem
- Installing Antivirus and update patch
- Maintain Hardware software inventory
- Z scalar installation & configuration.
- Fortis-Token installation & configuration.
- Setup and operation of video conferencing systems and infrastructure, switching and control of audio and video systems
- Escalation to backend and support vendor to identify issue and resolve them accordingly
- Ensure the readiness of the room to connect to any VC session at any point in time
- Client: SIDBI Bank, BKC Bandra, Designation Desktop support Engineer
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Collaborated with the IT team on network infrastructure improvements, resulting in reduced service interruptions.
- Streamlined IT support processes for quicker response times and improved user satisfaction.
- Supported remote users, ensuring seamless access to network resources.
- Improved network connectivity, troubleshooting and resolving complex network issues.
- Collaborated with IT teams to deploy system updates, minimizing disruptions to users.
- Generated reports to track performance and analyze trends.
Desktop support Engineer
3i InfoTech Consultancy Services
03.2023 - Current
- Technical support to SIDBI CMD, DMD’s and other VIP users.
- Daily operational health checks on boardroom and conference rooms.
- Central support for MS Team event, meetings, and related issues.
- Online meeting support in various platforms Ex. MS Teams, Zoom
- Add PC to Domain
- Performing troubleshooting on assigned ticket and resolve the problem within SLA
- Installation and troubleshooting of Pulse secure.
- Installing and troubleshooting operating system (Win 7, 8, 10,11)
- Provide Support in Resolving Networks Problem and troubleshooting of LAN Connectivity issues
- Installation & Configuring USB and network printer
- Configuring Microsoft outlook for user and troubleshooting Mail Problem
- Installing Antivirus and update patch
- Maintain Hardware software inventory
- Z scalar installation & configuration.
- Fortis-Token installation & configuration.
- Setup and operation of video conferencing systems and infrastructure, switching and control of audio and video systems
- Escalation to backend and support vendor to identify issue and resolve them accordingly
- Ensure the readiness of the room to connect to any VC session at any point in time
- Client: SIDBI Bank, BKC Bandra, Designation Desktop support Engineer
Desktop support Engineer
3i InfoTech Consultancy Services
03.2023 - Current
- Technical support to SIDBI CMD, DMD’s and other VIP users.
- Daily operational health checks on boardroom and conference rooms.
- Central support for MS Team event, meetings, and related issues.
- Online meeting support in various platforms Ex. MS Teams, Zoom
- Add PC to Domain
- Performing troubleshooting on assigned ticket and resolve the problem within SLA
- Installation and troubleshooting of Pulse secure.
- Installing and troubleshooting operating system (Win 7, 8, 10,11)
- Provide Support in Resolving Networks Problem and troubleshooting of LAN Connectivity issues
- Installation & Configuring USB and network printer
- Configuring Microsoft outlook for user and troubleshooting Mail Problem
- Installing Antivirus and update patch
- Maintain Hardware software inventory
- Z scalar installation & configuration.
- Fortis-Token installation & configuration.
- Setup and operation of video conferencing systems and infrastructure, switching and control of audio and video systems
- Escalation to backend and support vendor to identify issue and resolve them accordingly
- Ensure the readiness of the room to connect to any VC session at any point in time
- Client: SIDBI Bank, BKC Bandra, Designation Desktop support Engineer
Desktop support Engineer
3i InfoTech Consultancy Services
03.2023 - Current
- Technical support to SIDBI CMD, DMD’s and other VIP users.
- Daily operational health checks on boardroom and conference rooms.
- Central support for MS Team event, meetings, and related issues.
- Online meeting support in various platforms Ex. MS Teams, Zoom
- Add PC to Domain
- Performing troubleshooting on assigned ticket and resolve the problem within SLA
- Installation and troubleshooting of Pulse secure.
- Installing and troubleshooting operating system (Win 7, 8, 10,11)
- Provide Support in Resolving Networks Problem and troubleshooting of LAN Connectivity issues
- Installation & Configuring USB and network printer
- Configuring Microsoft outlook for user and troubleshooting Mail Problem
- Installing Antivirus and update patch
- Maintain Hardware software inventory
- Z scalar installation & configuration.
- Fortis-Token installation & configuration.
- Setup and operation of video conferencing systems and infrastructure, switching and control of audio and video systems
- Escalation to backend and support vendor to identify issue and resolve them accordingly
- Ensure the readiness of the room to connect to any VC session at any point in time
- Client: SIDBI Bank, BKC Bandra, Designation Desktop support Engineer
Senior IT engineer
3i Infotech Pvt. Ltd.
01.2023 - 03.2023
- Installation, Implementation and maintenance of Microsoft office.
- Client – Eureka Forbes, SIDBI
IT Support engineer (Backup engineer)
Swift IT Pvt. Ltd.
03.2021 - 12.2022
- Installation, Implementation and maintenance of Microsoft office.
- Installation & updating of Corporate Antivirus software Symantec, Quick Heal, Net protector on clients.
- Installation, maintenance of other computer peripherals likes Printers, Modems, CD Writers, and Scanners etc.
- Inventory Management.
- Working as backup engineer.
- Management of the daily data backup and retrieval scheme.
- Installing and operating Windows desktop and server operating systems.
- TCP/IP networking and hardware maintenance and repair.
Senior desktop engineer
Chromatic Infosystems Pvt. Ltd.
03.2018 - 11.2019
- Looking after maintenance of hardware of various brands including Zenith, Compaq, HP, Dell and IBM etc.
- Installed and configured LAN on Windows XP, Windows 7 based machines.
- Responsible for networking, design, installation and maintenance services.
- Supporting users and network administrators over the telephone and by email.
- Maintain the companies network infrastructure.
- Configuration and testing of any new hardware and software. Travelling to client sites to help with installs, deployment, and troubleshooting.
- Management of the daily data backup and retrieval scheme.
- Installing and operating Windows desktop and server operating systems.
- TCP/IP networking and hardware maintenance and repair.
- Training new employees
- Formatting and Installing in Windows.
- Installation of different types of applications.
- Installed network printer
- IMAC inventory.
Desktop support
Allied Digital Pvt. Ltd.
01.2012 - 05.2014
- Installation, Implementation and maintenance of Microsoft Windows 7, Windows XP Professional.
- Installation & updating of Corporate Antivirus software Symantec, Quick Heal, Net protector on clients.
- Installation, maintenance of other computer peripherals likes Printers, Modems, CD Writers, and Scanners etc.
- Looking after maintenance of hardware of various brands including Zenith, Compaq, HP, Dell and IBM etc.
- Installed and configured LAN on Windows XP, Windows 7 based machines.
- Formatting and Installing in Windows.
- Installation of different types of applications.
- Installed and configured LOTUS NOTES 8.5
- Installed network printer
- Project Name: Aayakar Bhavan
- Project Name: H.N. Hospital, Mumbai
Field Engineer
CREATIVE INFONET
03.2011 - 04.2012
- Installation, maintenance of other computer peripherals likes Printers, Modems, CD Writers, and Scanners etc.
- Looking after maintenance of hardware of various brands including Zenith, Compaq, HP, Dell and IBM etc.
- Installed and configured LAN on Windows XP, Windows 7 based machines.
- Formatting and Installing in Windows.
- Installation of different types of applications.
- Key Result Areas:
Education
Diploma - Computer Hardware & Networking
M.H SabooSiddik, Polytechnic
Mumbai01-2011
Bachelor of Arts - undefined
University of Mumbai
Mumbai01-2005
Skills
Active Directory management
Software installation
Network connectivity
Data backup and recovery
Network troubleshooting
Timeline
L2 Desktop Support Engineer
3i InfoTech Consultancy Services
03.2023 - Current
Desktop support Engineer
3i InfoTech Consultancy Services
03.2023 - Current
Desktop support Engineer
3i InfoTech Consultancy Services
03.2023 - Current
Desktop support Engineer
3i InfoTech Consultancy Services
03.2023 - Current
Senior IT engineer
3i Infotech Pvt. Ltd.
01.2023 - 03.2023
IT Support engineer (Backup engineer)
Swift IT Pvt. Ltd.
03.2021 - 12.2022
Senior desktop engineer
Chromatic Infosystems Pvt. Ltd.
03.2018 - 11.2019
Desktop support
Allied Digital Pvt. Ltd.
01.2012 - 05.2014
Field Engineer
CREATIVE INFONET
03.2011 - 04.2012
Bachelor of Arts - undefined
University of Mumbai
Diploma - Computer Hardware & Networking
M.H SabooSiddik, Polytechnic