Ava Bhamgara
Mumbai
Summary
Dynamic marketing and client engagement professional recognized for driving measurable growth across global e-commerce platforms and high-impact campaigns. At Family1st, spearheaded initiatives that transformed underperforming digital channels into top revenue generators while leading cross-functional teams to deliver seamless customer experiences. Known for translating complex data into strategies that deepen client relationships and elevate brand performance. Currently shaping impactful advertising and engagement strategies at The Concept Co., with a proven record of turning insights into sustained business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Development Executive
The Concept Co.
08.2025 - Current
- Support client acquisition and retention by collaborating with creative and strategy teams to deliver impactful brand experiences.
- Develop and adapt marketing strategies tailored to client objectives across digital, print, and new media.
- Conduct competitor and market analysis to inform campaign direction and strengthen positioning.
- Maintain strong client relationships and provide regular feedback to improve campaign outcomes.
- Contribute to high-quality pitch materials and presentations, aligning messaging with client needs and market trends.
Supervisor
Family1st
05.2021 - 01.2025
- Earned promotion to Supervisor after delivering strategic insights that elevated campaign ROI and client engagement.
- Led a marketing team overseeing digital campaigns and customer experience initiatives.
- Enhanced e-commerce performance on Amazon, eBay, and Shopify through store optimization and customer journey improvements.
- Implemented new workflows for escalated cases, resulting in improved client retention.
- Launched SMS, email, and social media campaigns that significantly improved engagement and loyalty.
- Designed and implemented a new app interface that improved user retention and set a new company benchmark.
Senior Executive – Sales & Marketing
BookMyShow
01.2018 - 08.2020
- Promoted to Senior Executive in recognition of consistently surpassing sales and client engagement targets.
- Managed high-value client accounts with a focus on retention through personalised solutions.
- Built and implemented data-backed strategies that drove customer engagement and revenue growth.
- Conducted competitive analysis to identify new market opportunities and strengthen positioning.
- Optimised CRM workflows, improving response times and operational efficiency.
- Secured long-term partnerships with key clients, driving recurring business for the company.
Operations Support Executive
Metaskills
05.2016 - 01.2018
- Supported client accounts with tailored service delivery, achieving consistently high satisfaction ratings.
- Assisted sales teams by generating qualified leads and providing market intelligence.
- Coordinated CSR initiatives that expanded brand visibility and stakeholder trust.
- Delivered presentations and on-site support to ensure the smooth execution of client projects.
Education
Bachelor of Arts - Sociology & Anthropology
St. Xavier's College (Autonomous)
Mumbai06-2016
Skills
- Digital & Omnichannel Marketing
- Client Relationship Management
- Campaign Development & Execution
- Data Analysis & Marketing Insights
- CRM & Marketing Automation
- Advertising & Brand Communication
- Customer satisfaction
Certification
- Advertising on Facebook- LinkedIn Learning
- E-commerce with Facebook and Instagram - LinkedIn Learning
- Learning Asana - LinkedIn Learning
Interests
- Cultural Travel
- Writing
- Photography
- DIY crafting
Languages
English
Bilingual or Proficient (C2)
Gujarati
Upper intermediate (B2)
Hindi
Intermediate (B1)
Timeline
Business Development Executive
The Concept Co.
08.2025 - Current
Supervisor
Family1st
05.2021 - 01.2025
Senior Executive – Sales & Marketing
BookMyShow
01.2018 - 08.2020
Operations Support Executive
Metaskills
05.2016 - 01.2018
Bachelor of Arts - Sociology & Anthropology
St. Xavier's College (Autonomous)
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