Avinash Bane
Vasai
Summary
Accomplished ServiceNow Platform Associate Manager with a proven track record at Accenture and Tata Consultancy Services, specializing in platform migrations, integrations, and process optimizations. Expert in ServiceNow and team leadership and experienced majorly is into ServiceNow ITSM Module and Integrations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ServiceNow Platform Associate Manager
Accenture
11.2021 - Current
- · Lead ServiceNow Developer: Spearheaded the migration and integration of processes from BMC Helix to ServiceNow, ensuring seamless transitions and minimizing downtime.
- · ServiceNow Technical Business Analyst: Planned and executed the comprehensive rebranding of ServiceNow, aligning technical specifications with business objectives and enhancing overall user experience.
- · Documentation and Process Optimization: Developed detailed process and technical documentation for existing systems, streamlining workflows and improving operational efficiency.
- · Implementation of New Employee Center Pro Portal: Successfully implemented the New Employee Center Pro portal, enhancing user accessibility and engagement with streamlined features.
- · System Health Scan Review: Conducted thorough reviews of System Health Scan Reports, validating configurations, and implementing improvements to boost system performance and reliability.
Senior ServiceNow Developer
Tata Consultancy Services
02.2013 - 11.2021
- ServiceNow Modules Implementation: Successfully implemented Incident Management, Change Management, Problem Management, Knowledge Management, Service Portal, Integrations and Mobile Application.
- Client Requirements and Feasibility Analysis: Engaged with clients to understand requirements, assessed feasibility, and documented solutions. Provided best feasible solutions and ensured timely delivery of urgent requirements.
- Project Coordination and Implementation: Coordinated with development teams, providing implementation approaches. Conducted onsite implementation in Riyadh, gathering requirements, and demonstrating tool capabilities to clients.
- ServiceNow Developer - Integrations: Led the integration of ServiceNow with various third-party applications and systems, including SAP Solman using Integration Hub, CSS Portal using E2T, and Jira. Managed LDAP integration and third-party integrations, including BMC client management for end-user assets and ServiceNow discovery for servers and network devices. Conducted SSO integration with Okta and IVR integration with ServiceNow.
- ServiceNow Upgrades and Configuration Management : Oversaw ServiceNow upgrades from Helsinki to Kingston
- CMDB and Data Management: Managed CMDB configurations across Development, QA, and production environments. Also worked on Discovery configuration to discover Servers and network devices.
- Team Leadership: Led a team and managed workload distribution and ensuring timely project delivery. Handled client interactions for requirement gathering and project sign-offs.
Education
Bachelor of Science - Information Technology
Sathaye College, University of Mumbai
Mumbai, India07.2012
Skills
- ServiceNow
- BMC Remedy
- Symphony Summit
- Jira
Certification
- ServiceNow certified system administrator
- ServiceNow Certified Implementation Specialist – Human Resources
- Symphony summit Certified System Administrator
Timeline
ServiceNow Platform Associate Manager
Accenture
11.2021 - Current
Senior ServiceNow Developer
Tata Consultancy Services
02.2013 - 11.2021
Bachelor of Science - Information Technology
Sathaye College, University of Mumbai
- ServiceNow certified system administrator
- ServiceNow Certified Implementation Specialist – Human Resources
- Symphony summit Certified System Administrator
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