Ayon Bhattacharya
Pune
Summary
Encouraging Hospitality Leader and an analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Vice President West India
Orchid Hotels and Resorts
04.2022 - Current
- Company Overview: ( Kamat Hotel India Ltd)
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience
- Finalized sales contracts with high-value customers for the region
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving issues
- Developed sales strategy based on research of market demand and Comp set behavior
- Executed successful promotional events and trade shows
- Achieved New Hotel Acquisition Targets in West India
- Achieved in effective development and improvement of existing assets (Rooms, Banquets and FnB Outlets with efficient coordination with Project Team
- Demonstrated leadership skills in managing projects from concept to completion
- Proven ability to develop and implement creative solutions to complex problems
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Skilled at working independently and collaboratively in team environment
- Applied effective time management techniques to meet tight deadlines
- Gained strong leadership skills by managing projects from start to finish
- Organized and detail-oriented with strong work ethic
- Ran errands and provided general office support in professional environment
- Demonstrated strong organizational and time management skills while managing multiple projects
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Proved successful working within tight deadlines and fast-paced environment
- Demonstrated respect, friendliness and willingness to help wherever needed
- ( Kamat Hotel India Ltd)
Regional General Manager
The Orchid Hotel
12.2017 - 03.2022
- Company Overview: Pune, Fort Jadhav Gadh and Lotus Murud
- General Manager overseeing 3 Hotel of the region which includes The Orchid Hotel Pune the Largest Convention Hotel of Pune with 386 Rooms, 9 meeting rooms including Grand Ballroom of combined space of 15000 sqft
- 3 onsite Restaurants and a Cake shop
- And 2 outdoor lawn of the capacity of 60000 sqft
- Fort Jadhav Gadh a Heritage Luxury Hotel spread over 30 acres with 58 rooms and Lotus Eco Beach Resort Murud Dapoli, a 40 room beach resort
- Entire Digitalization done of PnL by linking it to BI
- Digitalization of VMS and GPS done to reduce manual interface
- Dynamic public pricing to capture maximum demand and gain on the STR RGI index
- Increased the Product Mix and increased the online share by growing the online throughput from 20% to 35%
- Strategies adopted in CVGR sector to gain fair share of the total CVGR demand
- Adopting the strategy of maximum participation on local and global RFP
- Increased the long stay room nights Focusing on the new Automobile, Medical and Manufacturing projects that has come to Pune
- TMC agreement to capture demand of SMEs using these channels
- Daily PnL to analyze cost trends of cost heads to improve on the EBITA and set industry benchmarks across Utility, Payroll, POM, FnB and Room Profit
- Increasing the Hotel reputation on Digital platform and GSI index through Repup
- Introduced rate shopping tool rate ping in the group to monitor daily rates against compset
- Digitalization of HR and payroll process going on a digital platform
- Digitalization of Sales Call introducing Sales CRM
- Migration of the Hotel PMS to cloud based PMS and successfully interfacing it with Sales CRM, ORM and Task Management thus making the entire revenue management and Loyalty Management tools automated
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Interacted well with customers to build connections and nurture relationships
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Reduced operational risks while organizing data to forecast performance trends
- Raised property accuracy and accountability by creating new automated tracking method
- Mitigated business risks by working closely with staff members and assessing performance
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Pune, Fort Jadhav Gadh and Lotus Murud
GM Hospitality and Administration
JSW Steel
05.2017 - 12.2017
- Company Overview: Bellary
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow
- Entered and maintained departmental records in company database
- Computerized office activities, maintained customer and vendor communications, and tracked records through delivery
- Collected, validated, and distributed information to employees
- Completed forms and reports to facilitate admission, transfer or discharge
- Leveraged bookkeeping software and automated processes to reduce errors
- Managed company schedule to coordinate calendar and arrange travel
- Generated reports to suggest corrective actions and process improvements
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures
- Troubleshot employee concerns and recommended corrective actions to resolve issues
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Identified communication channels to set roadmap to distribute information
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Bellary
General Manager
The Clarks Exotica Resort and Spa
07.2015 - 04.2017
- Company Overview: Bangalore
- One of the largest Convention and Resort Hotel in the South spread over 70 acres with 154 keys, All Day Dining, 2 Specialty Restaurant and a coffee shop, Bar, Poolside barbeque, 12000 sqft Meeting space spread across 8 halls, 50000 sqft of pillar less convention hall which can accommodate 4000 guests
- The Hotel has the largest and finest spa of Bangalore spread over 17 treatment rooms, Entire gamut of Indoor and Outdoor games including a mini golf course and cricket field
- The Resort was the proud recipient of International Hotel Award 2014 in association with Rolls Royce and Australian Service Excellence Award 2015 jointly with ICICI Bank by International Council of Customer Service Organization
- Managed budget implementations, employee evaluations, and contract details
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Implemented operational strategies and effectively built customer and employee loyalty
- Introduced new methods, practices, and systems to reduce turnaround time
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Developed and maintained relationships with customers and suppliers through account development
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Analyzed market trends and competitor activities to create competitive advantages
- Developed and implemented strategies to increase sales and profitability
- Formulated policies and procedures to streamline operations
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives
- Bangalore
Regional General Manager
Pride Hotel
03.2014 - 07.2015
- Company Overview: Bangalore and Chennai
- Have taken on the challenge to turn around the performance of The Pride Hotel at Bangalore
- Positive revenue performance of 12% above last year YTD financial year
- Positive GOP performance @ 37% against 32 % of last YTD calendar year
- Employee attrition rate brought down to 8% down from 40% last FY
- Guest satisfaction jumped from 83 % LY to 94 % YTD
- Extremely good growth in Online segment with a throughput of 18% against 9 % last FY
- Restructured the hotel team and built capability
- Hotels critical cost tremendously brought down with the implementation of Best Practices and daily cost trackers on HLP, HRP and Food Cost
- Room: Staff Ratio restructured from 1:1.8 to 1:1.5
- Gross Food Cost Brought down from 34% to 27%
- HLP cost brought down from 738 POR to 514 POR compared to last FY
- The Purchase against Revenue ratio brought down from 22% to 16%
- The average monthly store closing inventory brought down by 42% compared to LY
- Interacted well with customers to build connections and nurture relationships
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Mitigated business risks by working closely with staff members and assessing performance
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Reduced operational risks while organizing data to forecast performance trends
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Bangalore and Chennai
General Manager
Radisson Blu Hotel
09.2009 - 12.2014
- Company Overview: Ranchi
- Played an integral role from pre-opening operations to the launch of the hotel and holds the distinction of achieving the budgeted revenue and GOP figures from day 1 of operations
- The Hotel was awarded with the Best Opening Hotel amongst all Carlson Hotels in Asia Pacific for the Year 2011
- The Hotel was awarded with various Media and Industry awards and recognition for being a trend setter in various best practices
- Managed budget implementations, employee evaluations, and contract details
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Implemented operational strategies and effectively built customer and employee loyalty
- Introduced new methods, practices, and systems to reduce turnaround time
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Developed and maintained relationships with customers and suppliers through account development
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives
- Developed and implemented strategies to increase sales and profitability
- Formulated policies and procedures to streamline operations
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Collaborated with cross-functional teams to develop innovative solutions
- Interacted well with customers to build connections and nurture relationships
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity
- Trained and guided team members to maintain high productivity and performance metrics
- Instrumental in total pre-opening hand over from the PMC, recruitment process, establishing systems and processes, vendor contracting, implementing the PMS and POS systems, rolling down the training, engagement and CSR calendars, business accreditation, sales and marketing strategies and activities of pre and post opening period including the distribution process etc
- Led the hotel operations from inception towards achieving a steady revenue growth of 36 % and a GOP growth from 19% in the1st year to 33% YTD in 2013 with a solid retention flow of 78%
- Increased occupancy rate from 34% to 60% over the last 2 years with the ADR growth from 4725 to 5356
- The Rev par Growth was a staggering 43 %
- Ranchi
General Manager
Radisson Jass Hotel
09.2007 - 08.2010
- Company Overview: Khajuraho
- Self-motivated, with a strong sense of personal responsibility
- Applied effective time management techniques to meet tight deadlines
- Cultivated interpersonal skills by building positive relationships with others
- Contributed in the Hotels highest revenue and profit in the History of the Hotel
- The Hotel Received the State Tourism Award from Government of Madhya Pradesh as the best 5 Star Hotel of the State
- Managed budget implementations, employee evaluations, and contract details
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Implemented operational strategies and effectively built customer and employee loyalty
- Introduced new methods, practices, and systems to reduce turnaround time
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Developed and maintained relationships with customers and suppliers through account development
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives
- Formulated policies and procedures to streamline operations
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Khajuraho
Front Office Manager
Dalmia Resorts International
09.2005 - 08.2007
- Company Overview: Goa
- Coached employees through day-to-day work and complex problems
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
- Delivered performance reviews, recommending additional training or advancements
- Developed procedures to establish accurate and organized check-in and check-out processes
- Reconciled end-of-day reports to determine accurate billing and payment processing
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Goa
Education
IIM Indore - Strategic Management
01.2012
BHM - Hotel Management
Institute of Advanced Management
Kolkata01.1993
Skills
- Drive Improvements
- Design & Implement Uniform Standards
- Budgets
- Online and Offline Revenue Strategies
- Pricing Policies and Strategies
- GOP Management
- PADP alignment with employee growth
- Hotel Acquisition
- Hotel Pre Opening
- Operations Leadership
- Quality Audits
- New Hotel Acquisition
- Hotel Administration
- Establishing SOPs
- Budget Management/Control
- Sales and Marketing
- Product development
Awards
- Rising Star Award, 2011, Best Opening Hotel Carlson in Asia Pacific Region, Radisson Blu Hotel Ranchi
- Dainik Bhaskar Media Award, 2011, Most admired company in Jharkhand State, Radisson Blu Hotel Ranchi
- Times Of India Emerging Jharkhand Award, 2012, Radisson Blu Hotel Ranchi
- Epicurus- Best 5 Star Hotel Award, 2013, In Hyderabad Convention Hall, Radisson Blu Hotel Ranchi
- State Tourism Award, 2009, Best 5 Star Hotel of the State, Radisson Jass Hotel Khajuraho
- Hospitality Superstar, 2020, 2022, CMO Global
Personal Information
Title: Vice President Hotels
Timeline
Vice President West India
Orchid Hotels and Resorts
04.2022 - Current
Regional General Manager
The Orchid Hotel
12.2017 - 03.2022
GM Hospitality and Administration
JSW Steel
05.2017 - 12.2017
General Manager
The Clarks Exotica Resort and Spa
07.2015 - 04.2017
Regional General Manager
Pride Hotel
03.2014 - 07.2015
General Manager
Radisson Blu Hotel
09.2009 - 12.2014
General Manager
Radisson Jass Hotel
09.2007 - 08.2010
Front Office Manager
Dalmia Resorts International
09.2005 - 08.2007
IIM Indore - Strategic Management
BHM - Hotel Management
Institute of Advanced Management
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