Ayushi Gupta
IT, QA Engineer
Pune
Summary
Results-driven Sr. Analyst at Capgemini Technology Services with expertise in Salesforce CRM testing and API validation. Proven ability to enhance team performance through mentorship and collaboration. Skilled in SQL for backend data integrity and adept at root cause analysis, ensuring high-quality software delivery and seamless user experiences.
Experienced with complex data analysis and deriving strategic insights to support business decisions. Utilizes advanced analytical tools to optimize processes and enhance productivity. Track record of leveraging data to identify opportunities and drive impactful changes.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Sr.Analyst
Capgemini Technology Services
Pune
07.2024 - Current
- Wrote 30+ test plans for new features, enhancing the product quality
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with stakeholders to identify business needs and data sources.
- Provided technical support for troubleshooting analytics and reporting issues.
- Understood complex application logic and business workflows to design comprehensive manual and automated test cases aligned with functional requirements.
- Conducted in-depth exploratory testing and integration testing across web and mobile platforms to identify hidden bugs and edge-case failures.
- Performed robust API testing using Postman, validating status codes, authentication flows, and JSON/XML payload structures.
- Automated regression test cases using tools like Selenium (or mention actual tool used), improving test efficiency and reducing manual effort.
- Collaborated with developers, Acted as a QA-Dev bridge by demonstrating bugs with detailed reproduction steps and verifying fixes with a clear understanding of backend changes and root cause.
- Utilized SQL queries to validate backend data, perform database checks, and ensure data integrity across various testing stages.
- Logged, tracked, and managed defects using JIRA, ensuring timely triage, prioritization, and resolution in collaboration with the dev team.
- Participated in Agile ceremonies, providing QA input during sprint planning, backlog grooming, and retrospectives to align testing with business priorities.
- Maintained clear and concise test documentation including test plans, test summary reports, and defect reports to support audit and compliance needs.
- Performed end-to-end testing of Salesforce CRM modules including Leads, Opportunities, Accounts, Contacts, and Cases to validate business workflows and data accuracy.
Validated custom objects, workflows, validation rules, triggers, and page layouts to ensure Salesforce configurations met business requirements. - Tested Salesforce Lightning and Classic interfaces for UI consistency, user navigation, and performance.
- Utilized SOQL (Salesforce Object Query Language) to extract and verify records during functional and regression testing cycles.
Analyst
Capgemini
Pune
10.2022 - 07.2024
- Ensured end-to-end software quality and system reliability through comprehensive manual and exploratory testing approaches.
- Executed detailed manual test cases to validate core functionalities and detect issues early in the development lifecycle.
- Performed thorough integration testing to verify seamless interaction between internal modules and third-party systems, maintaining overall system integrity.
- Conducted cross-platform testing on web, mobile, and desktop environments using tools like ALM, ensuring a consistent and stable user experience across devices.
- Managed the full defect lifecycle, from logging issues in tracking tools (e.g., JIRA) to collaborating with developers for timely resolution.
- Carried out ad hoc and exploratory testing to identify edge cases and non-obvious defects beyond predefined test scripts.
- Led device-specific testing to assess app compatibility, usability, and performance across multiple screen sizes and hardware configurations.
- Utilized SQL queries to validate backend data integrity and support end-to-end testing of data-driven functionalities.
Education
Bachelor of Engineering (B.E.) in Computer Science -
Chhatrapati Shivaji Institute of Technology
Durg, India 07.2018 - 07.2025
Skills
- Software manual testing
- Functional & Regression Testing
- Salesforce CRM Testing (Classic & Lightning)
- API Testing using Postman
My SQL
- Defect Management using JIRA
- Test Management Tools: ALM, TestRail
- Basic Test Automation (Selenium WebDriver)
- Agile & Scrum Methodologies
- Cross-Browser and Device Compatibility Testing
Timeline
Sr.Analyst
Capgemini Technology Services
07.2024 - Current
Analyst
Capgemini
10.2022 - 07.2024
Bachelor of Engineering (B.E.) in Computer Science -
Chhatrapati Shivaji Institute of Technology
07.2018 - 07.2025
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