Ayushi Shukla
Human Resources Manager
Mumbai
Summary
Personable and dedicated professional who is disciplined, thrives in stimulating environments, takes initiative, and carries a strong sense of ownership. Experience in administration, benefits management, training and development, recruitment, performance management, and employee engagement. Strong interpersonal skills and an ability to work across multiple stakeholders to further the growth of the company.
Overview
12
12
years of professional experience
Work History
Human Resources Manager
Taj Lands End
05.2023 - Current
- Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
- Established effective succession planning strategies to prepare future leaders in line with organizational objectives.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Championed employee wellness initiatives resulting in improved job satisfaction and reduced absenteeism.
- Structured compensation and benefits according to market conditions and budget demands.
- Fostered positive work environment through comprehensive employee relations program.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Manage investigations and timely closures of disciplinary cases
- Contribute to the continuous transformation of HR processes while working closely with the Area and Regional HR Teams
Assistant Manager Human Resources
Taj City Centre
7 2019 - 04.2023
- Responsible for managing Employee Lifecycle end to end
- Also responsible for recruitment and selection of key positions, aligning HR strategy with business objectives, talent development, performance management, employee engagement, and compliance with government regulations..
- Assisted in the management of payroll functions to ensure accurate compensation distribution across all departments.
- Supported organizational growth with strategic workforce planning, aligning staffing levels with business objectives.
- Improved company culture by promoting team-building activities, fostering collaboration, and recognizing employee achievements.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Served as a point-of-contact for employees regarding policy inquiries or concerns, providing prompt resolutions when needed.
Human Resources Administrator
Corporate Office - Indian Hotels Company Limited
08.2017 - 07.2019
- Responsible for maintaining smooth office operations, recruiting and training employees, assessing training needs, managing budgets, ensuring compliance with regulations, and coordinating with other hotels for training and employee engagement events.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Improved office efficiency by effectively managing internal communications and correspondence.
Duty Manager
Taj Lands End - Indian Hotels Company Limited
04.2016 - 08.2017
- Responsible for ensuring smooth division of work among colleagues, providing excellent customer service, promoting and upselling premium rooms, resolving complaints, and improving efficiency and quality.
- Established team priorities, maintained schedules and monitored performance.
- Team Handling of 25 colleagues average per shift
Taj Management Trainee
Indian Hotels Company Limited
08.2014 - 03.2016
- Taj Management Trainee Program - now rebranded as Hotelier Development Program (HDP)
- 18 month Manager-in-training program to enhance learning in core hospitality areas along with administrative and ancillary skill areas
- Learning process is spread across different hotels Pan India, aimed to equip young talent with essential competencies
Team Leader - Human Resources
Vivanta By Taj Bengaluru
04.2013 - 03.2014
- Responsible for recruitment and onboarding, terminations and settlements, training and development, and maintaining HR database.
Team Lead - Guest Relations
Vivanta By Taj Begumpet
08.2012 - 03.2013
- Responsible for maximizing guest satisfaction scores in customer service and hospitality management.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
Education
MBA - Business Analysis, HR & Marketing
Bharati Vidyapeeth University - IMED
Pune, India 04.2001 -
BBA - Business Administration And Management
Banasthali University
Jaipur, India 04.2001 -
Skills
HR Strategy & Execution
Organizational Development - Culture, Diversity & Inclusion
HR policies and procedures - Improvement Recommendations
Performance Metrics & Management
Benefits and compensation management
Data and Trends Analysis
Budget Administration
Timeline
Human Resources Manager
Taj Lands End
05.2023 - Current
Human Resources Administrator
Corporate Office - Indian Hotels Company Limited
08.2017 - 07.2019
Duty Manager
Taj Lands End - Indian Hotels Company Limited
04.2016 - 08.2017
Taj Management Trainee
Indian Hotels Company Limited
08.2014 - 03.2016
Team Leader - Human Resources
Vivanta By Taj Bengaluru
04.2013 - 03.2014
Team Lead - Guest Relations
Vivanta By Taj Begumpet
08.2012 - 03.2013
MBA - Business Analysis, HR & Marketing
Bharati Vidyapeeth University - IMED
04.2001 -
BBA - Business Administration And Management
Banasthali University
04.2001 -
Assistant Manager Human Resources
Taj City Centre
7 2019 - 04.2023