I have a strong interest in history and science fiction, often reading historical books and watching sci-fi movies in my leisure time
Azar Shaikh
Service Desk Engineer
Mumbai
Summary
Experienced with troubleshooting and resolving technical issues rapidly to minimize downtime. Utilizes strong customer service skills to deliver high-quality support and enhance user satisfaction. Track record of maintaining operational efficiency through effective problem-solving and teamwork.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Service Desk Engineer
Solvence Tech India Pvt Ltd
07.2021 - Current
- Using Monitoring Tool like Next Gen Ops (Ngo) for various. servers monitoring of Linux windows and VMS.
- User creation and deletion.
Senior Associate
Wipro BPO
11.2016 - 10.2019
- Worked as a Senior Associate at Wipro, handling calls in British Telecom process. Provided troubleshooting assistance to customers regarding broadband and internet service issues, ensuring timely and effective resolution of technical problems.
- Worked in Jio process, handling escalation calls and providing advanced support to resolve complex customer issues. Served as a Subject Matter Expert (SME), assisting team members with troubleshooting and ensuring high-quality customer service.
Education
Bachelor of Science - Computer Science
A S C College Naldurg
Tuljapur, India 05.2001 -
Skills
Technical troubleshooting
Ticketing systems
Active directory
Customer service
Troubleshooting network issues
Interests
Timeline
Service Desk Engineer
Solvence Tech India Pvt Ltd
07.2021 - Current
Senior Associate
Wipro BPO
11.2016 - 10.2019
Bachelor of Science - Computer Science
A S C College Naldurg
05.2001 -
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