Priya Gupta
Mumbai
Summary
Results-driven IT professional with expertise in network security, system administration, and software testing, seeking a challenging role to leverage my skills in managing firewall infrastructure, Active Directory, NAS integration, and contributing to software testing and optimization efforts.
Overview
8
8
years of professional experience
Work History
Infrastructure Engineer II
Equentis Wealth Advisory Pvt Ltd
10.2022 - Current
- Collaborated with Network and Devops team to enhance network security by designing and implementing firewall configurations and policies
- Performed network troubleshooting to isolate and diagnose common problems
- Successfully mapped Network-Attached Storage (NAS) devices to the domain for seamless file sharing and access
- Hands on Experience in Managing Active Directory (AD) Server, Google Workspace (Google Console), Godaddy Admin Console and Microsoft Office 365
- Administer user accounts, licenses, and organizational units
- Configure email security, including spam filtering, DKIM, SPF, and DMARC policies
- Manage device settings, app permissions, and compliance policies
- Set up VPN tunnels and routes on the firewall or VPN gateway
- Configure user authentication methods, such as username/password or multi-factor authentication (MFA)
- Open necessary ports and ensure that traffic is properly encrypted
- Monitor activity reports and audit logs to identify and address security concerns
- Manage and maintain GoDaddy services, including domain registrations, DNS configurations, hosting, email accounts, and SSL certificates, ensuring optimal performance and security
- Basic Understanding of AWS environment, CI/CD tools (Jenkins), Containers (Docker, Kubernetes)
- Led cloud migration projects, transitioning traditional infrastructures to scalable cloud solutions
- Initially I worked as a Software tester for both Mobile Application and Web Application
- Wherein I Actively participated in agile ceremonies, including daily stand-ups and sprint retrospectives, to maintain alignment with project goals
- Enabled faster issue resolution through effective bug reporting techniques that provided clear steps for replication and relevant supporting information using JIRA Tool
- Collaborated with developers to identify, reproduce, and resolve defects found during testing phases
- Validated API responses and request structures to guarantee efficient communication between different software components
- Enhanced product reliability with thorough functional, performance, and regression testing
- Conducted regression testing, analyzed results, and submitted observations to development team
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective
- Completed in-depth usability testing on Windows, Android and iOS mobile devices
Senior Associate
Graphy by Unacademy
07.2021 - 10.2022
- Successfully onboarded clients on our SaaS-based Edtech LMS product, ensuring a smooth transition and understanding of the platform's features and functionalities
- Conducted product demos to clients, keeping them updated on content uploading, price controlling, and certification designing processes
- Resolved queries and concerns of enterprise clients and resellers via email and phone, addressing issues related to bulk SMS services, API integration, SMPP, message delivery, course creation, content creation, etc
- Utilized basic SQL queries to fetch data from the database and checked logs for troubleshooting purposes
- Monitored SMS gateways and client traffic status on a daily basis, ensuring optimal performance and resolving any issues promptly
- Responsible for DLT registration, ensuring compliance with regulatory requirements for SMS communications
- Integrated third-party tools such as Zoho, Zapier, Pabbly, Zoom, Fomo, Vimeo, SproutVideo, Facebook, Pickrr, etc., to enhance the functionality and efficiency of the platform
- Implemented social media marketing and advertising strategies using tools like Mailgun, MailChimp, and Facebook to promote the product and increase user engagement
- Successfully integrated payment gateway tools, including PayPal, Razorpay, Instamojo, Stripe, and PayU Money, to facilitate secure and convenient transactions for clients
- Demonstrated expertise in UAT (User Acceptance Testing), bug testing, and testing new features to ensure high-quality software delivery
- Provided technical support and ad-hoc training to customers, assisting them in effectively utilizing the company's product and promptly addressing their inquiries
- Played a key role in website designing for clients using a product website builder, ensuring a visually appealing and user-friendly online presence
- Acted as a domain pointing expert, troubleshooting domain-related issues and guiding customers in resolving application building-related problems
Technical Support (MCE)
Whitehat Junior Pvt Ltd
08.2020 - 06.2021
- Assisted in the teacher recruitment process, addressing technical issues during interviews and live sessions
- Resolved technical issues related to camera, microphone, screen sharing, and system problems for teachers
- Troubleshot network and internet issues for clients, fixed software and driver problems on teacher systems, and provided support for settings and control panel options
- Resolved issues in device manager and external devices, ensuring smooth online class experiences
- Utilized remote desktop connections like AnyDesk and TeamViewer to set up systems and provide remote assistance
Analyst
eClerx Services Pvt Ltd
12.2017 - 08.2020
- Conducted audits of client websites, events, social sites, radio ads, and TV ads to ensure compliance with Intel requirements and maximize reimbursement
- Served as a Peer Auditor, responsible for providing final sign-off before pushing the content live
- Reviewed documents (Proof of execution) for claiming process, submitting them in Intel Tool to obtain reimbursement according to Intel policies
Network Support Engineer
IT Source Technologies Ltd
08.2016 - 10.2017
- Effectively resolved customers' technical and service-related issues through manual troubleshooting and the use of advanced tools
- Ensured timely and accurate resolutions to maintain customer satisfaction
- Contributed to the retention process by proactively addressing customer concerns and providing tailored solutions to prevent service discontinuation
Education
MBA - Blockchain Management
Pune University
01.2024
BSc - Computer Science
Mumbai University
01.2016
Skills
- FortiGate Firewall
- FortiAnalyzer
- Intrusion Detection and Prevention Systems (IDPS)
- VPN
- Active Directory
- Group Policy
- User Management
- File and Print Services
- TCP/IP
- DNS
- DHCP
- LAN/WAN
- VLAN
- Windows Server
- Linux
- MacOS
- Test Planning
- Test Execution
- Defect Tracking using Jira Software
- Troubleshooting and Problem Solving
- Team Collaboration and Communication
- Documentation and Reporting
Personal Information
Date of Birth: 04/09/95
Martial Status: Married
Location: Mumbai
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
Infrastructure Engineer II
Equentis Wealth Advisory Pvt Ltd
10.2022 - Current
Senior Associate
Graphy by Unacademy
07.2021 - 10.2022
Technical Support (MCE)
Whitehat Junior Pvt Ltd
08.2020 - 06.2021
Analyst
eClerx Services Pvt Ltd
12.2017 - 08.2020
Network Support Engineer
IT Source Technologies Ltd
08.2016 - 10.2017
BSc - Computer Science
Mumbai University
MBA - Blockchain Management
Pune University
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